Safari Alert Suspicious Activity

This Safari Alert scam just occurred on my iphone 6. I called the toll-free number and was placed on hold for about 10 minutes. A man with a thick foreign accent answered and I became suspicious that this was a scam and hung up. I then called Apple Care and was given a fix. Go to Settings, Safari, and scroll down to and click on “Clear History and Website Data.” This will remove the alert message and allow new access to Safari.

Do you think if i do this then everything will be okay? They can't get any of my information right? I just have my email name and phone number. I'm really worried but will try going to the setting and clearing the history.

I had this happen today! A similar pop up blocked my Safari and tells you Safari Suspicious Activity alert with a toll free number to call. I wasn't too alarmed at first, however, once I was told to hook my phone up to the computer that they wanted to do a screen share to diagnose issue, I started asking questions. They gave me a URL that is actually a meeting or screen share service and did not include 'apple' in it. I asked why they couldn't just walk me through the fix, since this is likely a known issue; I should be able to be walked through the fix via phone and look in settings and resolve. They quickly hung up. I came to apple support and found this page of similar scenarios and found the resolution.

Go into settings>safari>clear history and website data.

Hope this helps anyone else that experiences this issue. I was pretty surprised having the iPhone that this happened!!

It is definitely a phishing scam. They did not ask me for a credit card. They never got access to my computer, I asked too many questions. Please be careful, I had no idea this wasn't apple support from the pop up, I just wanted my phone to work properly and figured out pretty quick this was a scam.

I paid them 149.99$ today. I didn't know this. Oh! I am a fool. Then, I happen to check this website and immediately turned off my computer, blocked my account and reported to police after 2 hrs coz I lost my mind for an hour. When I turned off my computer, they called me on my cellphone and then promised me to send my money in 5-6 business days. I don't know what to do next. Will I get my money back?

It's a scam.

Can you still use Safari ok?

Apple's toll free number in the U.S is: 1-800-275-2273

Apple never sends email such as the one you received. Nor will they send you an email to verify your Apple ID credentials.

I sincerely hope you did not give then your credit card payment information.

In the future, if you receive an actual email asking to verify your Apple ID or call a tech support number, please forward that email to: reportphishing@apple.com

That way Apple has a record of it.

Hi - how did you get Safari running again? I'm having the very same problem you had with my Safari being locked. I can't clear my history or anything.

Force Quit Safari. Hold down the Shift key and re-start Safari. Should come back and run without the message.

You are a lifesaver. I tried a restart and that didn't work but your suggestion did the trick.

SHould i worry worry about a virus on my computer or is this a harmless bug?

After I got re-started, I deleted all cookies and have not had any further issues. I don't believe their is any virus or malware associated with this item.

Force quit Safari, then restart Safri while holding the Shift key.

Thanks a bunch Stedman. Much better solution than removing and reinstalling Safari. Thanks a lot!!!

You are quite welcome.