Safari Alert Suspicious Activity

Hi,

I followed the steps most of you suggested. It worked for me. My Safari is ok now.

However, I detected one additional dmg file attached to my disk. I think it was generating a pop-up window about a player issue on my Safari because my Safari had that pop-up window all the time after having this malware problem. To detect it, I open disk utility and it was there. I just ejected and it was gone.

I suggest you to take a look at your disk utility and see if there is something else that shouldn't be there. It may not be related to this Safari malware but it doesn't hurt take a look.

Received this very annoying alert and had to abort Safari to enter original search item. I called them, explained the problem. The guy told me to call Apple and hung up. Still getting these pop ups - MacKeeper is another pain in the ***, but can't seem to control pop ups with anything in "Preferences." What's a mother to do? Firefox does not seem to have these same problems.

Sites that render Safari useless - MacKeeper, Mac Support, Zip Cloud

Anyone have any ideas? Thanks. jn

I got an alert today through Safari that said the same thing. The number was 844-261-6418. I called the number, and while they were talking about "sharing my screen" with them, I came over to the apple forums. Thank you everyone who took the time to post about this issue. Because of you guys, when the person was ready to give me instructions, I was able to say; "No thank you. I just read that this is a scam.".

I deleted Safari, and am going to re-download it.

Thanks again!

K

I got the same alert yesterday afternoon..wasnt happy after a long hard day and feelig mad so rang the number .

I got "helped" by a lady that seemed just like telstra support I have used when having other computer problems...so tired and vulnerable I let her into "Look" at my Mac laptop...then she directed me to a site technintion called Square Technology Inc with a number of 1800 235 946 and a very legitimate looking website with Norton security and asked me for my credit card details to pay $ 199 USD..about $ 230 Aus..I said what a bout paypal and was told pay pal was 'down" at the moment..!!

Thats when I got suspicious!!

I was dreading having to drive 45 mins to nearest computer fixer on Monday morning so thought hat as my laptop is new I would ring apple store and got support...

They walked me through over the phone exactly how to delete the safari files and empty trash to get rid of any files the hackers may have left..

I worry i gave them my address and email...lucky not my bank details and money...

Had I not been so tired in the first place I may have been more alert to it...

i think that you should be suspicious anytime you get asked for credit card or email address info by anyone who calls themsleves Apple, because real Apple usually ask you for your apple id first and then pull up all your info from there. At least that is what has happened in my experience. Also everytime I had an issue with something and called them up or used the Genious bar they actually read me my MacBooks serial numbers and asked me which one I had an issue with. All that info is available just from your apple id. If whoever calls themselves Apple doesn't have that info I would be very suspicious. If in doubt - make an appointment at the Genius Bar at your closest Apple store, take your computer or iphone and go and ask about your problem there.

I have seen something similar and Safari fixes have not worked? Can Safari be -reinstalled?

This Safari Alert scam just occurred on my iphone 6. I called the toll-free number and was placed on hold for about 10 minutes. A man with a thick foreign accent answered and I became suspicious that this was a scam and hung up. I then called Apple Care and was given a fix. Go to Settings, Safari, and scroll down to and click on “Clear History and Website Data.” This will remove the alert message and allow new access to Safari.

Do you think if i do this then everything will be okay? They can't get any of my information right? I just have my email name and phone number. I'm really worried but will try going to the setting and clearing the history.

I got the same thing PLUS a pop up alert on Safari now. It's a scam that I put in the "ransomware" category because it's locked up Safari. Looking for a solution now.

What's worse, it's even locked up my Safari preferences. It looks like removing and reinstalling Safari is the next step. I hate to do this because I'll lose helpful cookies.

Force quit Safari, then restart Safri while holding the Shift key.

Thanks a bunch Stedman. Much better solution than removing and reinstalling Safari. Thanks a lot!!!

You are quite welcome.

I had this happen today! A similar pop up blocked my Safari and tells you Safari Suspicious Activity alert with a toll free number to call. I wasn't too alarmed at first, however, once I was told to hook my phone up to the computer that they wanted to do a screen share to diagnose issue, I started asking questions. They gave me a URL that is actually a meeting or screen share service and did not include 'apple' in it. I asked why they couldn't just walk me through the fix, since this is likely a known issue; I should be able to be walked through the fix via phone and look in settings and resolve. They quickly hung up. I came to apple support and found this page of similar scenarios and found the resolution.

Go into settings>safari>clear history and website data.

Hope this helps anyone else that experiences this issue. I was pretty surprised having the iPhone that this happened!!

It is definitely a phishing scam. They did not ask me for a credit card. They never got access to my computer, I asked too many questions. Please be careful, I had no idea this wasn't apple support from the pop up, I just wanted my phone to work properly and figured out pretty quick this was a scam.

I paid them 149.99$ today. I didn't know this. Oh! I am a fool. Then, I happen to check this website and immediately turned off my computer, blocked my account and reported to police after 2 hrs coz I lost my mind for an hour. When I turned off my computer, they called me on my cellphone and then promised me to send my money in 5-6 business days. I don't know what to do next. Will I get my money back?