Quicktime compatibility issue with Adobe After Effects

Question

Level 1

5 points

Quicktime compatibility issue with Adobe After Effects

Hi,

When opening Adobe After Effects CC, a warning pops up: " Quicktime is not installed on this system, some components will not work correctly. "

But an older (trial) version of CS6 is also running on the same system...

2013 Mac Pro

3 GHz 8-Core Intel Xeon E5

32 GB 1867 MHz DDR3

OSX 10.9.4

...and it exports QT correctly! I have installed both: Quicktime Player 7 Pro (7.6.6) and Quicktime Player 10.3. Firewall is disabled and I don't use other Quicktime components.

I found several threads on this topic like: http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-wit h-after-effects.html

and...

http://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktim e-files-in-after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quick time-component.html

... But none of the above proposed solutions seem to work. That's why I am trying my luck here.

Thanks in advance!

Mac Pro (Late 2013), OS X Mavericks (10.9.4)

Posted on Sep 5, 2014 7:36 AM

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Answer 1

ChitlinsCC

Level 7

20,990 points

Sep 5, 2014 11:44 AM in response to MrALL

MrALL

View from 30,000 feet = QT X has discontinued support for some of the older codecs. QTPro 7 is still compatible with them and runs under Mavericks.

Questions that may help others with specifics are --

Is it a QT/OSX Mavericks message or AE?
Screenshot?
What happens after you acknowledge the message? Click [OK] is that it?
Does AE open and load movie?

best luck

CCC

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Answer 2

MrALL Author

Level 1

5 points

Sep 5, 2014 3:32 PM in response to ChitlinsCC

Hi CCC

• It's an AE warning:

• Movies (from previous AE versions can be opened, however the QT export options are missing. Without these exports, AE is laying on its back.

I understand that it's probably a compatibility-thing with QT that Adobe CC needs to fix, but I hope someone here recognizes the issue and knows a patch.

tnx ALL

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Answer 3

MrALL Author

Level 1

5 points

Sep 5, 2014 3:39 PM in response to ChitlinsCC

Oh and clicking the [OK] just closes the warning.

When pressing [Format Options...] in the Output Module Settings leaves me with this notification:

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Answer 4

ChitlinsCC

Level 7

20,990 points

Sep 5, 2014 4:24 PM in response to MrALL

MrALL

Thanx for the info... I am not qualified to take it further as I don't have Mavericks and therefore no QT X and don't use that AE version either. There are lotsa folks here that can help though. May have to wait a little for QuickTimeKirk or others. It IS the weekend - TGIF!

hang in there

CCC

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Answer 5

MrALL Author

Level 1

5 points

Sep 17, 2014 1:55 PM in response to MrALL

Okay, the issue is supposed to be resolved by following these instructions: http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-appli cations.html

The blogpost describes exactly what is going on with After Effects CC.

It says: "Set the entire Adobe preferences folder and its contents to be read/write, not just read-only."

However this folder:
Mac OS: [drive]/Users/[user_name]/Library/Preferences/Adobe/

...seems to be in a different spot on my mac;

Mac OS: [drive]/Library/Preferences/

Or is it the wrong folder? It contains many .plist files amongst which com.adobe... preferences, so I am guessing it's the right one. There is no Library folder in the Users/[user_name] folder anyway.

But changing the "read only" into "read/write" doesn't seem to get me anywhere. Having done so, the same notification remains: "Quicktime is not installed on this system..."

Just a direction; no solution yet. Or am I missing something?

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Answer 6

MrALL Author

Level 1

5 points

Oct 4, 2014 3:44 PM in response to MrALL

YES YES YES, I finally found the solution by reading this thread all way down: https://forums.adobe.com/thread/1489950

If you are having the same Quicktime compatibility issue with Adobe After Effects CC that won't let you export to Quicktime formats, do the following:

1) In After Effects CC, open the Preferences > General pane.

2) Click the "Reveal Preferences in Finder"-button below. The Adobe preferences folder will open in the Finder

3) Close After Effects CC (and any other Adobe program you have running)

4) Remove or delete the entire "Adobe" folder.

5) Restart After Effects CC and your troubles should be over!

🙂

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Answer 7

Sep 30, 2015 12:09 PM in response to MrALL

WOW! I wished I could give MrAll 2000 star ratings.

Not only did this work, but also cured all the issues I've been having with the Adobe products.😍

Thank you to infinity my friend.

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Answer 8

Amoniak

Level 1

0 points

Jan 20, 2016 7:23 AM in response to leoduquette

Thank you guys. It work.

I have AE CC 2015 that had the same problem. I followed the process described up here and it worked perfectly (I deleted the ENTIRE adobe folder, even if there are a lot of stuff).

Also, before that, the CC 2015 took 5 to 7 minutes to open, and now it takes 20 seconds.

Imac late 2013

OS 10.10.5

QT 10.4

AE CC 2015

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Answer 9

Jun 15, 2016 11:52 AM in response to Amoniak

I was having the same exact issue & this really did work for me! Thank you everyone for the feedback 🙂

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