Advice - Apple claim iPhone 5 has 3rd party screen but I haven't had any work done on it?!

Try taking the time to read the thread you will find your answer

Cheers pal. First day on here and didnt realize it continued over the page.

I had the same thing happen to me at the Arlington, VA store in Clarendon. Ultimate solution: I got really upset. Said over an over again that I was flabbergasted. Asked them if they wanted to call my office which would vouch that I was an extremely ethical person. Wanted to show them the award I got in college for ethics my senior year, they said they didn't think I was lying. But how would an iPhone given to me by an Apple employee in this very store give me a phone with a 3rd party screen. And this is the SECOND replacement phone I've had from Apple because of this issue. I got so upset, ultimately started tearing up. Confirmed that there was nothing the manager could do for me and walked out. After FaceTiming with my boyfriend trying to figure out what to do next. I finally gained my composure, walked back in and found the nicest employee, Debbie. She could see I was upset and took the phone back to get looked at, no questions asked. The manager came back to me, because he "noticed my phone was in the technicians hands again". I told him that I wanted a second opinion because there was no way I had ever done anything to the phone and all I wanted was a replacement to help solve the power issue I had had with three different phones now. He was very apologetic for the hassle and said that even though this wasn't protocol, he had a daughter my age and if he saw her this upset, he would try everything he could to make it right. He then handed me a new phone. So basically I made the manager feel guilty and then when I came back in Debbie perhaps convinced him to give me a new phone.

Background: I've taken in THREE PHONES to this Apple store because of battery charging issues. The two replacement phones they gave me (less than three weeks apart!) had same issue as my original phone: when the phone was at 0% battery and ultimately shut down, I couldn't do anything to get it back on.

Side note: The women sitting next to me at the Genuis Bar told me that her son brought his computer in to this very store for a fix and they said the warranty was voided because they found water damage. Which was untrue, he took great care of his computer. He then took it in to a different Apple store, they replaced it no problem. She mentioned something about how they hypothesized that there were store quotas and not being able to replace every little thing due to store limits. So maybe the store I went to was reaching it's max of free phones they could give out to replace phones that were no longer working? Who knows. I don't like making a fuss but I knew this wasn't right so I found a more sympathetic employee who went the extra mile. Thank you Debbie!

SSame thing happens to me today with an iPhone 5s , brought it yesterday and the screen was fine, today when I went because I got a free repair because the way Apple treated me in the phone and the mistakes they made , after taking the phone to the back of the shop where they repairs, they came back and told me I will no get the free repair because it's a 3rd party screen. This phone has never been touch by any one by Apple staff, yesterday the screen was ok , they never said anything about the screen no being Apple, today when I come back they say is no Apple, more like they are lying or the changed the screen them shelves to avoid giving the repair for free

Did you buy the iPhone secondhand or from an unauthorised reseller ?

i bought it on carphone warehouse brand new

Return it to CarPhone Warehouse,

WWhy should I return it when the fault is a factory fault by Apple?? Even they offered to fix it, carphone warehouse do no sell second hand phones, the staff in the Apple Store was happy to fix it when I had to pay for it but when I got a complimentary free repair by Apple management over the phone they said they will no do it because the screen is no apple. Everything was fine until they messed with the phone for a long time without me seeing what they were doing so more like the ****** the iPhone to avoid giving a freebie

more like the ****** the iPhone to avoid giving a freebie

Do grow up

Deanpeet82 wrote:

WWhy should I return it when the fault is a factory fault by Apple?? Even they offered to fix it, carphone warehouse do no sell second hand phones,

Sure... just like they don't lie to customers about the phone they sell being "unlocked"... Try searching these forums some time. You'll find they are not the most "honest" dealer out there.

and curiously they are not authorised resellers ,that I can find anywhere for the iPhone

Not sure how it works in the UK, but I suspect it's similar to the US. Any Authorized agent for a supported carrier can sell the iPhone on behalf of the carrier.

That seems to be the explanation ,however when you pick a carrier from the "Find a Location page " the carriers only list their own outlets

and we also seem to have "Apple Shops" in other stores which are identified by Apple and staffed by Apple ..................

I always notice CarPhoneWarehouse offer to "repair" an iphone .................and i suspect they do

Best avoided, methinks

So this happened to me last night in Pennsylvania, this is just ridiculous! I had an iphone 5 that I bought almost 3 years ago (unlocked, no carrier), at the Apple store here. After about 2.5 years (Apr 2015), it had water damage, so I took it to the same store, and the genius said best option is replacement for $269, and I took it. Supposedly got a brand new iphone 5. Realized later that it was an iphone 5s, not iphone 5. 3.5 months after(fast forward to now), the touchscreen stops working completely. Take it back to the same store, and the genius says they can't repair it because the display is not original Apple! The phone is in mint condition, and I had no work done on it - so I was surprised and mad. Initially they claimed that the phone I brought in was not the one that I bought as replacement since the receipt says iphone 5 and the phone I have now is 5s - I said that's not possible, I was given the 5s, it's the same phone, and asked to check the work logs (I had the receipt from Apr 2015). They go back, do some more digging, and retract that statement, now say the genius in Apr 2015 entered the wrong serial number, and that I was indeed given this particular iphone 5s. However, they claim the display is still 3rd party (!!!!), the 90 day warranty has passed, and the only option I have is to replace it with another $269 !!

I don't want to yell at the apple store peeps, it seems like they just passed through a defective product to me in April, and it might no thave been their fault, but the fact of the matter is I paid close to $300, used it for less than a week, and have a brick in my hand!

If they are offering you a replacement now for $269, then the whole 3rd party screen thing is a non-issue. Service units carry the balance of the original warranty or 90 days, whichever is longer.