Advice - Apple claim iPhone 5 has 3rd party screen but I haven't had any work done on it?!

Did they explain how they came to make such an error ?

Oh well for a free iP6 possibly worth the angst 😕

I suspect it was a training issue of some type on their part.

Regardless, congratulations on your success and your new 6. 😁

training probably lasts a long time 😁

Apple is getting worse and worse at their support of their products and waste more money in the courts than they do standing behind their product. Antenna's not up to par, antennas were not up to par. Batteries are not bad, batteries are bad, Phones don't bend, phones bend. They never get a release of software right since I have been using iPhones. This last time customer support lied to me for an hour about ordering a phone. You can only take so much when we are getting closer and closer to phone commodity and no reason to pay for overpriced phones any longer since they offer no advantage over the competition. The day is coming soon as in all products. Does Apple have the guts to turn it around and start think more about their customers than their piles of money.

I would sure hope so

new rule. see: http://www.macrumors.com/2014/09/30/iphone5-battery-display/

third-party screen replacement allowed if getting the free battery replacement for iphone 5

Same problem- Resolution

I just had the same exact thing happen to me. I had a battery fail, and looked it up on the internet and Apple had a program to replace batteries in the time frame of my phone. I entered the serial no. and the phone qualified for battery replacement. I had purchased the phone new from Verizon corporate store and it had never been opened since I owned it. My wife took it in to Apple store for service. When she returned to pick it up they said they were not allowed to replace battery because phone had 3rd party parts. I went back to Verizon and they looked the phone up, and I was the only one who had ever owned it as far as Verizon had records. I received it in a box and it certainly appeared brand new when I purchased it. They had no explanation. I thought maybe I received a refurb, but I talked to a friend who works for verizon and he said no refurbs at corporate stores. i decided to follow up with apple to see if they had a record showing whether the phone was sold originally to Verizon. I called applecare and told the agent what I wanted to find out. He asked several questions and then came back and asked some more questions. I mentioned that I still had my box and I was wondering if the serial number on the box matched the serial number on the phone, if the box had such a label. He said he didn't know if the box had that information, but while on hold, I looked and it did have that information and it matched my phone. He asked me some questions about the box, what color it was and the picture on the box. He went back to talk to his supervisor and then when he returned he said he would transfer me to his supervisor and would take care of me. He said they would replace the battery. I said we'll that was good, but I purchased a new phone and got one with non-OEM parts. He said they would send me a refurb that had all Apple parts. I received a return number and was told to take naked phone to UPS store and they would box it and send it back free of charge. I would receive my replacement in about a week. I am partly satisfied with the solution, but not overjoyed. The bottom line is that I was sold a new iPhone that had 3rd party parts. I feel confident that Apple did not try to pull the switcheroo, but that it happened at the factory that contracted the manufacturing. I would have been more satisfied if Apple had offered a new Iphone 5s or 6, since I had been defrauded.

Mark Coop wrote:

They didn't go into any detail, just that their technical guys got it wrong so apologised profusely and ate a lot of humble pie...

So, when I said: Go to the Apple Retail Store that replaced the device for you and speak to a manager and explain the situation: the device was replaced by this store, you've had no third-party service done, but Apple is now saying it's had third-party service.

That ended up resolving the issue, because upon further inspection, they realized the made an error?

Imagine that.

People make mistakes. And going from a 5 to a 6 is a huge jump. You came out ahead, by sticking to your guns. But again... no one ever called you a liar, now did they? 😉

Hi, I have recently have had the same problem as you and the technicians have said the same thing that my screen is a third party screen. I bought my iPhone 6 as a new phone from AT&T and they would not fix the problem because my phone did not qualify and I have not previously done any work on my phone. I was just wondering if you could tell me how they determined that your screen was not a original apple screen? Was it because it had a long white sticker on the back of the screen with a bar code and some numbers? This would really help if anyone could offer some advice.

Thanks

IF it came from Apple then it wouldn't have that so it didn't come from Apple maybe people trying to pose as Apple but not apple

SO they did something to the phone so you can go into there again but this time tell them what happened

The thread contains all the information you will get

Mark back last year confirmed Apple did not elaborate on why just agreed it was their mistake

All you can do is escalate to the Store manager and cite the Mark Coop story .Nothing anyone here can do to help or give better guidance than Mark received

Mark,

Did you ever find a solution?

My wifes iphone5 has the loose screen problem, should have been an easy fix, but told in store that there are 3rd party parts inside. Like you we bought it new and have never had any work done on it. They won't even look at it.

Phone carrier say the deliver apples product sealed so not their problem, yet apple don't want to know.

Thanks

Stephen