Why won't my eject button work?

Question

Level 1

4 points

Why won't my eject button work?

Just recently I went to put a CD in my disk drive on my 13 inch Mid 2012 MacBook Pro and received no response. There's no noise and the computer makes no effort or anything to accept the disk the way it normally should. At first I suspected that maybe another disk had become jammed in the drive so I tried force ejecting (holding down the eject button while computer restarts) and even entered some terminal code which did get the drive to make the noise it normally does when it ejects a CD but nothing came out. I feel very confident that nothing is jammed in the drive, and I even reset the SMR or SRM something System Management something, and it all did nothing. Even my eject key no longer gives me the icon on the screen when it is pressed. I don't want to say it but are some parts of my computer actually broken or can I maybe still solve this problem myself?

Posted on Sep 6, 2014 4:20 PM

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Answer 1

CarlAVII

Community Specialist

Sep 8, 2014 7:55 AM in response to Auto Boa

Hello Auto Boa,

Holding your trackpad button (or clicking and holding the trackpad) while starting your MacBook Pro may eject the disc.

If the disc will still not eject, try holding down the trackpad or mouse button after restarting the computer. The Superdrive should attempt to eject the disc.

If the disc still does not eject, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional assistance.

Apple Computers: Troubleshooting the slot-loading SuperDrive

http://support.apple.com/kb/HT2801

Cheers,

Allen

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Answer 2

Sep 8, 2014 8:10 AM in response to Auto Boa

If you have access to an Apple Store, an appointment at the genius bar can fix this problem very quickly. In many MacBooks, the steel plate enclosing the drive can become bent from handling the Macbook, especially from picking it up on the DVD-Reader side in one hand, and this can preclude entry of a new Disc.

The guys at the Genius bar see this problem all the time, have developed simple tools to fix it, and in the unlikely event they actually have to open your Mac to literally "straighten it out" can still do so "on the spot" in most cases.

Your appointment for an evaluation is always free, and if they can fix it in a few minutes without using any new parts, the fix will be free as well.

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