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Apple tv, no video when titles played.

On Appletv....Netflix has audio and sound when I search for a title, when I try to play anything however I only get audio, there is no picture at all.

MacBook

Posted on Sep 6, 2014 9:00 PM

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1 reply

Sep 9, 2014 7:28 AM in response to Shanada83

Hello Shanada83,

Thanks for using Apple Support Communities.


To troubleshoot issues with Netflix on your Apple TV please follow the troubleshooting below.


If you have playback issues with a content provider's services

In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.

  • If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
  • If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.


Apple TV: Troubleshooting third-party content providers

http://support.apple.com/kb/HT200072


Take care,

Alex H.

Apple tv, no video when titles played.

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