iMessage won't log in on Macbook Pro

When I try to log into iMessage from my Macbook Pro (OS X Mavericks Version 10.9.4) the loading symbol appears for as long as I leave it and never actually logs in. I have read every solution to this and tried everything, from deleting the .plist, to turning on firewall and adding iMessage and IMAgent, to changing my apple ID, resetting JAVA, forcing quit IMAgent on Activity Monitor. Nothing has worked, still the same problem every time. I have tried to delete iMessage and see if I can reinstall it somehow but it won't let me do that either. Any clues??

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Sep 8, 2014 10:55 AM

Reply
5 replies

Sep 8, 2014 11:15 AM in response to s6ziebarth

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Sep 8, 2014 11:38 AM in response to Linc Davis

I just tried to log in again and this is what the console said:


9/8/14 2:35:09.084 PM Messages[447]: Chat history path /Users/stephiez03/Library/Containers/com.apple.iChat/Data/Library/Messages/Arch ive Status: 0 totalExpected: 0 countProcessed: 0, forcing an import.

9/8/14 2:35:10.019 PM com.apple.SecurityServer[25]: Killing auth hosts

9/8/14 2:35:10.019 PM com.apple.SecurityServer[25]: Session 100019 destroyed

9/8/14 2:35:10.023 PM com.apple.SecurityServer[25]: Session 100020 created

9/8/14 2:36:46.633 PM apsd[59]: Push provisioning protocol error, push is now disabled

9/8/14 2:36:46.633 PM apsd[59]: Couldn't find activation record in response dict

9/8/14 2:36:46.633 PM apsd[59]: <APSCertificateManager: 0x7f8193506d20>: Failed to get client cert on attempt 9, will retry in 900 seconds

9/8/14 2:36:47.681 PM apsd[59]: Hardware SerialNumber "System Serial#" looks incorrect or invalid

9/8/14 2:36:48.754 PM apsd[59]: Hardware SerialNumber "System Serial#" looks incorrect or invalid

9/8/14 2:36:49.827 PM apsd[59]: Hardware SerialNumber "System Serial#" looks incorrect or invalid

9/8/14 2:36:50.871 PM apsd[59]: Hardware SerialNumber "System Serial#" looks incorrect or invalid

9/8/14 2:36:51.913 PM apsd[59]: Hardware SerialNumber "System Serial#" looks incorrect or invalid

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage won't log in on Macbook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.