So we all have a free U2 album in our iTunes library now. I don't like U2 and don't want it. I get an option to 'hide' it in iTunes, but not to delete it. How can I remove it entirely from my library in iCloud? I have just been to iCloud.com, but can't see anything there.
iTunes-OTHER, Windows 7
King_Penguin posted in another thread that Apple have now added an option to fully remove the U2 album from our accounts! It is as this link: itunes.com/soi-remove
I can confirm it works for me.
Thanks to Apple for implementing this option, and to King_Penguin for letting us know about it.
King_Penguin posted in another thread that Apple have now added an option to fully remove the U2 album from our accounts! It is as this link: itunes.com/soi-remove
I can confirm it works for me.
Thanks to Apple for implementing this option, and to King_Penguin for letting us know about it.
After talking with some Apple support reps via email and on the phone, it appears that the album cannot be deleted fully from our accounts. The best that can be done is to hide it (turingtest2 has indicated how).
Apple support haven't been able to delete it fully from my account themselves (although understood my feelings at having content pushed to my account without request/permission), so I have asked to be referred up the chain (as presumably someone at Apple will be able to completely delete it). I will post if this happens.
The Apple Support rep also suggested we could post feedback about this via the form at this link: http://www.apple.com/feedback/itunesapp.html
There are a lot of messages in this thread which (to me at least) come across as angry/baiting each other; please can we keep it civil, I think that's likely to be most helpful.
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/offerOptOutoves the album only way to completely remove it from your device hiding it in iTunes wont remove it from iCloud this will.
I'm not in front of my computer just now, but once you hide it then it should stay hidden and not show on that page. Perhaps you have to refresh for it to disappear or close iTunes and reopen. Once fully hidden you have to actively trawl around in the hidden purchases section of your account history to find it again. Most of us usually have no reason to visit it. From memory I have a couple of items that iTunes otherwise thinks I need to redownload all the time even though they are in my library and the delightfully titled "Spank The Monkey" that one of my kids thought it amusing to download on my behalf a few years ago. 😮
tt2
AMSayer wrote:
Ha, "Spank the Monkey".
Again, though, that is just hiding it, and not deleting it from the account, which is what I am trying to do.
That isn't in your power. as given, it may be possible that the iTunes Store support staff could completely erase all trace of the item, but that may be beyond their powers too. You can ask via the report a problem links in your account history.
tt2
iTunes Store > Quick Links > Purchased. Use All and Not on this computer as you would expect. If you delete the album and hide from iTunes in the Cloud it will disappear from both lists. The only time you would become aware of it is if you went into your account history to manage your hidden purchases. It is possible that the iTunes Store support staff could completely erase all trace of the item but that may be beyond their powers.
tt2
I FOUND IT. 😁😁
Go to: iTunes Store > Quick Links > Purchased.
Thank you, Apple. Thank you user turingtest2
And I hope OP can be happy enough, a least, to HIDE it....I know the feeling like I mentioned: I get annoyed at getting IOS App updates I never asked for, and/or getting app updates for apps I deleted years ago and don't want.
Hi all,
I'm the OP. Could we please try to keep things civil rather than trolling each other? Responding to other comments, my feeling is that calls for a class-action lawsuit are a bit over the top. Yes, I don't like the addition of unrequested content to our accounts without an option to opt out or to delete it. It's one of the reasons I started this thread. But as others have mentioned this is a volunteer community, and I think the best way to get Apple to change things is to contact them and give feedback directly, since the problem is out of the capabilities of anyone here to solve; this link is one means to give feedback (that I was directed to by an Apple Support rep when asking how to best do so): http://www.apple.com/feedback/itunesapp.html
To others with this problem, the status is:
1. The album can be 'hidden' from our playlists using steps as shown by turingtest2 and others in this thread.
2. However, you cannot fully delete it from your account (it always remains 'in the cloud').
3. Apple Support either cannot or will not fully delete it from your account (based on email and phone conversations I and others have had).
So the summary is that the album cannot be fully deleted from your account (only 'hidden' - not the same as full deletion - from playlists and devices).
Yes Apple announced it this morning. We are finally saved.
At last, a link for those whiners.
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/offerOptOut
Pete
After much aggravation I finally figured out how to solve this, and someone already posted the answer but here it is again for anyone who just skips to the end for the answer instead of reading all of the arguing in the entire thread:
If there is music that you have purchased (or been gifted or whatever ) in your iTunes account that you want to disappear:
Step 1) on your computer, go into iTunes. Click on the "purchased" tab
Step 2) find the unwanted music (in this case: the pesky 'free' U2 album)
Step 3) click the X in the corner of the album art, that should inform you that you will be 'hiding" that music.
NOW - very important- anyone using the "show all music" feature on your iPhone so that you can stream your purchases with out having them take up hard drive space on your phone... you will notice that the U2 album is STILL there with the little cloud symbol next to it. and no, you cannot just swipe and delete it.
STEP 4) on your iPhone, close out of the music app.
Step 5) on your iPhone, go into settings and SIGN OUT / LOG OUT of your iTunes account.
Step 6) now log back into your iTunes account.
Should be gone. This worked for me. I got rid of U2 and a few other unwanted things... now I can shuffle and stream all of my purchased iTunes music without U2 being there.
I DID NOT HAVE TO RESET MY ENTIRE PHONE TO FACTORY SETTINGS
I DID NOT HAVE TO RESTORE FROM BACK UP
!!
Once I figured out what to do, it took about 3 minutes to get rid of U2.
Hope that helps !!!
There is no 'Delete from iCloud' in the list. It is simply a list of items that have or may be downloaded from your account. Hide it from the list with the 'hide' button.
I got this squared away this afternoon, however I think I still 'own' the album. I have a computer w/ iTunes installed and an iPhone, both of which appeared to have this album as of this morning. I first removed it, or 'hid it' from my iTunes library like said a few times already. I hoped that would hide it from my iPhone as well, however it didn't. I contacted support and they had me hide all iTunes cloud content on the phone, which others have said. This was not an acceptable fix for me as I rely on lots of purchased music for streaming, and don't necessarily have the free space to download want I want to have local. After about 5-10 minutes he advised me to log out of iTunes on the iPhone (Settings > iTunes and Store), and then log back in. Not sure what he did on his end however now I don't see it on my iPhone. I do however see it under 'Hidden Purchases' in iTunes. If you want this gone from your mobile device i'd recommend contacting them.
Not cool Apple.
What you have to do is download those two songs that are annoying you and once you have downloaded them swipe to delete, took me ages to figure it out because swiping didn't work, that was because the download glitched on my iphone, so to sort it you download it then delete it, but only the songs that still appear on your list when you hide music that aren't on your phone.
Step 1: Turn on "Show All Music"
Step 2: Find The Two songs
Step 3: Download Them
Step 4: Delete them
Step 5: Turn off "Show All Music"
Step 6: Celebrate
If you don't want the album you can hide it using iTunes on your computer. Go to iTunes Store > Quick Links > Purchased > Music then mouse over the album and click on the X at the top left to hide the purchase/gift.
If the tracks have been automatically downloaded to your library or devices then you can delete them where they still appear.
tt2
How do I remove the free U2 album from my iTunes library?
