Problem with iTunes Store account/free U2 album?

Question

Level 1

81 points

Problem with iTunes Store account/free U2 album?

For a while now, my iTunes account has had problems with automatic downloads such as pre-orders, which simply would not download OR show up in my iTunes library on the cloud, leading me to cancel my preorders and re-purchase the albums. But now, I went to go listen to the U2 album that is supposedly already in everyone's iTunes libraries and it isn't there at all. On iTunes, it shows I've already "purchased" the album so it should already be there, yet it isn't. Is this due to the album being released in a rolling fashion, and I should just try again later in the day? Someone help me out here, because this is really weird.

Posted on Sep 9, 2014 12:57 PM

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Answer 1

romad

Level 3

933 points

Sep 9, 2014 12:59 PM in response to beachdude42

Go here: https://itunes.apple.com/us/album/songs-of-innocence/id915794155?ign-mpt=uo%3D4

then click on the "View in iTunes" button so you can download it.

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Answer 2

King_Penguin

Level 10

335,504 points

Sep 9, 2014 1:01 PM in response to beachdude42

It showed as 'purchased' for me as well.

If you turn on 'show iTunes in the Cloud Purchases' on the Store tab in Edit > Preferences (iTunes > Preferences on a Mac) does it show with the cloud icon n the Music part of your library for downloading, and/or does it show in the Purchased link under Quick Links on the right-hand side of the iTunes store home page for downloading ?

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Answer 3

beachdude42 Author

Level 1

81 points

Sep 9, 2014 1:15 PM in response to King_Penguin

I actually figured the same thing out on my own... I went under "purchased" in the iTunes Store and it showed up there allowing me to download it. A little annoying that it didn't show up in my actual library, forcing me to download it, but whatever.

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Answer 4

beachdude42 Author

Level 1

81 points

Sep 9, 2014 1:20 PM in response to beachdude42

Also, is anyone having trouble with the album booklet or "iTunes LP" feature? I know those are always really inconsistent, but I would think with an album release as big as this Apple would try to get it right. For me that feature isn't working at all.

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Answer 5

kdgoog

Level 1

0 points

Sep 9, 2014 2:27 PM in response to romad

Thanks! I was having the same problem. Your solution worked!

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Answer 6

Sep 9, 2014 2:27 PM in response to beachdude42

Nothing works for me. I've checked all the settings, rebooted iTunes, updated Match, etc. etc. etc. It's been over 3 hours now and the album won't show up in my library. Frustrating.

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Answer 7

BFBSBY

Level 1

8 points

Sep 9, 2014 2:41 PM in response to beachdude42

THIS WAS MY TICKET... THNX!

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Answer 8

beachdude42 Author

Level 1

81 points

Sep 9, 2014 4:04 PM in response to jeffswhite

I'd recommend going into "Purchased" in the iTunes Store main page... it should show up there and be available for download. That's what worked for me.

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Answer 9

Sep 9, 2014 8:02 PM in response to beachdude42

Yes, my iTunes LP version shows up as damaged or in a format that Preview can't read. Sigh.

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Answer 10

Epijim

Level 1

5 points

Sep 9, 2014 8:20 PM in response to beachdude42

Be sure you have latest iTunes which is: 11.4 (18)

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Answer 11

Sep 9, 2014 8:35 PM in response to beachdude42

I can also confirm the itunes LP and artwork showed up as a corrupted file not viewable by either PDF viewer or Preview. I've also tried different accounts AND on Mac and Windows

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Answer 12

King_Penguin

Level 10

335,504 points

Sep 9, 2014 10:23 PM in response to Michael E. Cohen

For the LP how are you downloading it ? For me it only works downloading it from Purchased, not via the cloud icon (i.e. if you have 'show iTunes in the Cloud Purchases' ticked on the Store tab in Preferences) from my actual Music library.

So try deleting it from the Music part of your library. And then go into the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and redownload it from there - that version works for me.

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Answer 13

Sep 9, 2014 11:42 PM in response to King_Penguin

Thanks King_Penguin

Your method works for me!!!!

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Answer 14

uolivo

Level 1

4 points

Sep 10, 2014 5:35 AM in response to romad

Thanks for the link!

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Answer 15

Sep 10, 2014 5:51 AM in response to beachdude42

I tried everything listed in the posts here - upgraded iTunes, turned Match off and back on, checked for downloads, went to purchased, went to the link that goes to the iTunes store. All I get is the album showing up in iTunes as a digital booklet (that is corrupted), a button to play iTunes LP, that doesn't work, and no songs listed under the album.

This better not be a preview of the Watch roll-out. Going with U2 was already risky, since anybody under 40 thinks that this is proof that Apple is a bunch of out-of-touch geezers. For those of us over 40 who would actually like the album, they FUBAR'd it completely. A smart company would have looked at the user data they have on all of us and pushed it first to people who already have U2 in their library or are over 40. Once they got that right they could have pushed it to the Beliebers. Jeez, it's not rocket science.

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