Problem with iTunes Store account/free U2 album?

For a while now, my iTunes account has had problems with automatic downloads such as pre-orders, which simply would not download OR show up in my iTunes library on the cloud, leading me to cancel my preorders and re-purchase the albums. But now, I went to go listen to the U2 album that is supposedly already in everyone's iTunes libraries and it isn't there at all. On iTunes, it shows I've already "purchased" the album so it should already be there, yet it isn't. Is this due to the album being released in a rolling fashion, and I should just try again later in the day? Someone help me out here, because this is really weird.

Posted on Sep 9, 2014 12:57 PM

21 replies

Sep 10, 2014 10:08 AM in response to jeffswhite

Sign out of iTunes. Go to the store and find the U2 album, it will say Free. Click on Free, it will have you sign in, the album will then download.

tddzdm

Level 1

38 points

Sep 10, 2014 12:11 PM in response to jeffswhite

I had luck by signing out of itunes and logging back in. The album showed up right away. Hope this helps

Sep 11, 2014 2:42 AM in response to James Muha

That fixed it for me. thanks mate!

Sep 11, 2014 8:12 AM in response to beachdude42

This is simple and just need to go to your Purchased Page to download the album. Apple did not added the album ready to your library because someone might not like the album so it was added in the purchased page. Whoever wants the album, they can download manually. Also, if you turn on the "Show iTunes in the Cloud purchases" in iTunes preference, you will see the album in your library with cloud symbol to download. Hope its helpful to someone! 🙂🙂

useEvil

Level 1

4 points

Sep 11, 2014 11:50 AM in response to James Muha

Signing out worked for me.

Sep 11, 2014 11:59 AM in response to beachdude42

Thanks for all the feedback everybody. Signing out of my iTunes account ended up working. The album never showed up in the Purchased tab. Still a little concerned with the quality of execution by Apple on this one.

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Problem with iTunes Store account/free U2 album?