iCal is not importing an ICS file sent by Cisco Webex

Question

Hello everyone.I&#x27;ve been trying to find an answer for this issue, but I haven&#x27;t found anything specific to what I&#x27;m facing.When I send or receive an invitation which was sent by Cisco Webex, I simply can&#x27;t add it to iCal.When I click on the ICS file, iCal opens however nothing happens. No error, nothing. It simply ignores that, as it never existed.Several months ago I quit iCal and started using BusyMac, it was working ok, but then the company I work moved to Outlook 365 and BusyCal was not ready for that, then when it became ready, it started to present some instabilities... then I quit BusyCal and got back to iCal.Now I always have to add an appointment manually, which is just not handy for someone who has several webex appointments per week.It&#x27;s being months now that I am facing this issue. I thought that we the new version of Cisco Webex would solve that, but it did not.Any help is really appreciated.Thank you.PS: Today I was really decided to open a ticket at Cisco&#x27;s support (Available 24 hours a day, 7 days a week for current customers only.) but guess what..."We&#x27;re very sorry. There was a problem and we weren&#x27;t able to process your request. Please try again! "I tried, and I tried, and I tried again... and here I am.

Linc Davis · Answer

Can you import any ICS file? If you don&#x27;t know, create one yourself by dragging any event to the Desktop.

RoSciotta · Answer

Hi Linc, yes I can... all other ICS generated by Airlines, Hertz etc., are imported just fine. Everything but Cisco Webex&#x27;s ICS.

Linc Davis · Answer

Please open a copy of the file in a text editor and anonymize any private information such as names and email addresses. Then post the contents in a reply.

RoSciotta · Answer

BEGIN:VCALENDARPRODID:-//Microsoft Corporation//Outlook 10.0 MIMEDIR//ENVERSION:2.0METHOD:REQUESTBEGIN:VTIMEZONETZID:S. America Eastern TimeBEGIN:STANDARDDTSTART:20120201T000000RRULE:FREQ&#x3D;YEARLY;INTERVAL&#x3D;1;BYDAY&#x3D;3SU;BYMONTH&#x3D;2TZOFFSETFROM:-0200TZOFFSETTO:-0300TZNAME:Standard TimeEND:STANDARDBEGIN:DAYLIGHTDTSTART:20121001T000000RRULE:FREQ&#x3D;YEARLY;INTERVAL&#x3D;1;BYDAY&#x3D;3SU;BYMONTH&#x3D;10TZOFFSETFROM:-0300TZOFFSETTO:-0200TZNAME:Daylight Savings TimeEND:DAYLIGHTEND:VTIMEZONEBEGIN:VEVENTATTENDEE;CN&#x3D;“RoSciotta";ROLE&#x3D;REQ-PARTICIPANT;RSVP&#x3D;FALSE:MAILTO:myemail@mydomain.com.brORGANIZER;CN&#x3D;"webex":MAILTO:messenger@webex.comDTSTART;TZID&#x3D;"S. America Eastern Time":20140910T130000DTEND;TZID&#x3D;"S. America Eastern Time":20140910T140000LOCATION:https://mycompany.webex.com/mycompany-enTRANSP:OPAQUESEQUENCE:1UID:WEBEX-MEETING CENTER-6.0659362-316767512-SU&#x3D;mycompany-en-HN&#x3D;myuser.nameDTSTAMP:20140910T160000ZDESCRIPTION:
Host key: 467122

JOIN WEBEX MEETING
https://mycompany.webex.com/mycompany-en/j.php?MTID&#x3D;me8c133513037c1048fe0606d550 cdba3
Meeting number: 734 441 689
Meeting password: XXX$aaa@10

JOIN BY PHONE
0800-892-2409 Brazil Toll free
1-650-479-3207 Call-in toll number (US/Canada)
Access code: 734 441 689

Global call-in numbers:
https://mycompany.webex.com/mycompany/globalcallin.php?serviceType&#x3D;MC&amp;ED&#x3D;3167675 12&amp;tollFree&#x3D;1

Toll-free dialing restrictions: 
http://www.webex.com/pdf/tollfree_restrictions.pdf

Can&#x27;t join the meeting? Contact support here:
https://mycompany.webex.com/mycompany/mc

IMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. You should inform all meeting attendees prior to recording if you intend to record the meeting.
X-ALT-DESC;FMTTYPE&#x3D;text/html:    &lt;FONT SIZE&#x3D;"1" FACE&#x3D;"ARIAL"&gt;&lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"Arial"&gt;  &lt;BR&gt;Host key: 467122&lt;/FONT&gt; &lt;BR&gt; &lt;FONT SIZE&#x3D;"4" FACE&#x3D;"ARIAL"&gt;        &lt;a                    href&#x3D;"https://mycompany.webex.com/mycompany-en/j.php?MTID&#x3D;me8c133513037c1048fe0606d550 cdba3"&gt;&lt;FONT SIZE&#x3D;"3" COLOR&#x3D;"#00AFF9" FACE&#x3D;"Arial"&gt;Join WebEx meeting&lt;/FONT&gt;&lt;/a&gt;            &lt;table&gt;                &lt;tr&gt;                    &lt;td&gt;                        &lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;Meeting number:&lt;/FONT&gt;                    &lt;/td&gt;                    &lt;td&gt;                        &lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;734 441 689&lt;/FONT&gt;                    &lt;/td&gt;                &lt;/tr&gt;            &lt;/table&gt;            &lt;table&gt;&lt;tr&gt;&lt;td&gt;&lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;Meeting password:&lt;/FONT&gt;&lt;/td&gt;&lt;td&gt;&lt;FONT SIZE&#x3D;"2"  COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;TFF$sga@10&lt;/FONT&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/table&gt;        &lt;/FONT&gt;&lt;FONT SIZE&#x3D;"1" FACE&#x3D;"ARIAL"&gt; &lt;BR&gt; &lt;BR&gt;&lt;/FONT&gt;&lt;FONT SIZE&#x3D;"4" FACE&#x3D;"ARIAL"&gt;&lt;FONT SIZE&#x3D;"3" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;Join by phone&lt;/FONT&gt;  &lt;BR&gt;&lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;&lt;strong&gt;0800-892-2409&lt;/strong&gt; Brazil Toll free&lt;/FONT&gt;  &lt;BR&gt;&lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;&lt;strong&gt;1-650-479-3207&lt;/strong&gt; Call-in toll number (US/Canada)&lt;/FONT&gt;  &lt;BR&gt;&lt;FONT SIZE&#x3D;"2" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;Access code: 734 441 689&lt;/FONT&gt;  &lt;BR&gt;&lt;a href&#x3D;"https://mycompany.webex.com/mycompany-en/globalcallin.php?serviceType&#x3D;MC&amp;ED&#x3D;3167 67512&amp;tollFree&#x3D;1"&gt;&lt;FONT SIZE&#x3D;"1" COLOR&#x3D;"#00AFF9" FACE&#x3D;"arial"&gt;Global call-in numbers&lt;/FONT&gt;&lt;/a&gt;&lt;FONT SIZE&#x3D;"1" FACE&#x3D;"ARIAL"&gt;  |  &lt;/FONT&gt;&lt;a href&#x3D;"http://www.webex.com/pdf/tollfree_restrictions.pdf"&gt;&lt;FONT SIZE&#x3D;"1" COLOR&#x3D;"#00AFF9" FACE&#x3D;"arial"&gt;Toll-free calling restrictions&lt;/FONT&gt;&lt;/a&gt;   &lt;BR&gt;&lt;/FONT&gt;&lt;BR&gt;&lt;BR&gt;     &lt;BR&gt;    &lt;FONT SIZE&#x3D;"1" COLOR&#x3D;"#666666" FACE&#x3D;"arial"&gt;                Can&#x27;t join the meeting?&lt;/FONT&gt;    &lt;a href&#x3D;"https://mycompany.webex.com/mycompany-en/mc"&gt;    &lt;FONT SIZE&#x3D;"1" COLOR&#x3D;"#00AFF9" FACE&#x3D;"Arial"&gt;Contact support.&lt;/FONT&gt;&lt;/a&gt;     &lt;BR&gt; &lt;BR&gt;&lt;FONT COLOR&#x3D;"#A0A0A0" size&#x3D;"1" FACE&#x3D;"arial"&gt;IMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. You should inform all meeting attendees prior to recording if you intend to record the meeting.&lt;/FONT&gt;&lt;/FONT&gt;SUMMARY:Task ForcePRIORITY:5CLASS:PUBLICBEGIN:VALARMTRIGGER:-PT5MACTION:DISPLAYDESCRIPTION:ReminderEND:VALARMEND:VEVENTEND:VCALENDAR

Linc Davis · Answer

Works for me. Did you try to import that event, as edited?

RoSciotta · Answer

Yes, and it did not work. So, that means, it is not a webex&#x27;s issue. 😐

Linc Davis · Answer

I can&#x27;t help thinking that the event is being imported, but you&#x27;re not seeing it for some reason. Try searching for it. If you&#x27;re quite sure it&#x27;s not in any calendar, see below.Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad. Click Utilities, then Console in the icon grid.The title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you&#x27;re having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Some private information, such as your name, may appear in the log. Anonymize before posting.

RoSciotta · Answer

Hi Linc, I&#x27;m sorry for not getting back to you before, I had to travel and I did not take my laptop with me.Here is the Log which was generated by the action I did--------------12/09/14 17:47:43,843 Calendar[8893]: CGSCopyDisplayUUID: Invalid display 0x41dc9d0012/09/14 17:47:46,419 Finder[222]: CGSCopyDisplayUUID: Invalid display 0x41dc9d0012/09/14 17:47:46,419 Finder[222]: CGSCopyDisplayUUID: Invalid display 0x765afcc112/09/14 17:47:46,419 Finder[222]: CGSCopyDisplayUUID: Invalid display 0x0b40adf912/09/14 17:47:46,617 gkbisd[184]: Unable to collect cdhash for /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/Resources/QuickLookUIHelper.app (error code 100024)12/09/14 17:47:46,691 gkbisd[184]: Unable to collect cdhash for /System/Library/CoreServices/CalendarFileHandler.app (error code 100024)12/09/14 17:47:46,753 Calendar[8893]: CGSCopyDisplayUUID: Invalid display 0x41dc9d0012/09/14 17:47:46,871 Calendar[8893]: Couldn&#x27;t find an enabled CalDAV account, or a local calendar. Not processing message: [CaliTIPMessage &lt;0x608002a7ac40&gt; { REQUEST WEBEX-MEETING CENTER-6.0659362-316767512-SU&#x3D;mycompany-en-HN&#x3D;myuser.name 1 20140910T160000Z "Task Force"}]-----------------I looked at this last line, and in fact, I do not have any CalDAV account, nor a local calendar. I only have the Exchange (Office 365) account on my Mac configured. But this shouldn&#x27;t be an issue, right?Thank you.

Linc Davis · Answer

Please create a new "On My Mac" calendar to test, make it the default, and try again to import the event. If the import fails, post another log extract. After testing you can delete the new calendar.

RoSciotta · Answer

Hi Linc, I did what you&#x27;ve asked, and it worked partially, the event was created "On My Mac" calendar. But there are some considerations, whether I am not sure all of them are important for figuring out the final solution or not, but here you go:1 - I had to disable the Exchange calendar to create an "On My Mac" calendar, because the option was not available. After creating it, I re-enabled the Exchange calendar.2 - The event was created on my mac calendar directly, without giving me the option to select to which calendar I would like add it3 - After that, it gives me the option to copy the event from the "On My Mac" to the Exchange calendar, however once I did that, the event lost the participant&#x27;s information as well as the ability to be updated in case the meeting is changed by the sender.4 - The invitation is not respecting the timezone set in the ICS file. The ICS sample I provided you is set to 1PM South America time. I&#x27;m in Texas this week, and it did import the event as 1PM local time (central time). I did some other tests, and whatever is set as iCal timezone, that is the timezone the event will get.5 - After all test, I deleted the "On My Mac" calendar and tried to import the ICS file again and I faced the same situation I reported in the beginning to this thread. Nothing happens.Thank you for all support you are providing, this is being very helpful and I keep looking forward to hear from you.

Linc Davis · Answer

You seem to have isolated the problem to the Exchange server. The event has a property that it doesn&#x27;t support. That&#x27;s about all I can tell you. You would have to experiment with editing the ICS file, removing all but the most essential properties until the server accepts it.