I have restored a school ipad and was setting it up as a new ipad but through the process it asks for an apple id and password. i have neither. haw can i get past this?
iPad 2 Wi-Fi, iOS 7.1.2
You should call Apple Customer Support, Here:
Schedule a call, or call them now and explain your situation. After your call, you will be asked for the device serial number, and proof of purchase. After emailing them this, They can unlock your device for you.
Best of Luck, Sukhesh 🙂
If you're able to contact the previous owner, send them this link and tell them to follow its instructions.
If not, you can't activate the device but may be able to get it refunded.
Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(112462)
Talk to Apple Support. A Senior Advisor could unlock the device as long as you are able to provide the device serial number and proof of purchase.
The direct number for Apple’s Support is (800) 694-7466
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
Cheers, Tom 😉
More than likely the previous user had Find my iPad enabled, thus putting the iPad into Activation Lock once it was wiped. Like stated above the only way past is having access to the Apple ID, contacting Apple with serial number and proof of purchase, or possibly removing the Activation Lock via MDM.
How does an Ipad get locked in the first place? Do you know?
I have restored a school ipad and was setting it up as a new ipad but through the process it asks for an apple id and password. i have neither. haw can i get past this?
