Q: itunes 11.4 crashes when syncing apps to ipad / iphone

Hi barbino

You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?

My Windows Event looks the sames as yours

======================================================

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0

======================================================

I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.

Hope this helps. 

same thing with me

updated to 11.4 and no longer able to sync

iTunes crashes and it even shut my phone off

Same problem, i tried safe mode, same thing, as soon as it goes to sync, it crashes.

Me too, updated at the weekend, immediatley started crashing when syncing

Windows 7

iTunes 11.4.0.18

The OSX version of iTunes is also running into issues.

Please see system extension cannot be used AppleUSBEthernetHost.kext.

I do not have a Mac, so the above solution will not work. Also it is a different problem. I do not get an extension error, mine crashed right when it goes to sync. Either my iphone or ipad, does the same thing. I tried the version before this, same thing. I think the install of 11.4 has something in the registry that causes this. Just need some time to try and find it. There were some suggestions  of copying the library to the "C" drive, but I really do not want to do that, I have all my media stored on an external drive and want to keep it that way.

It seems that  iTunes 11.4 is bad on both, on OSX and Windows.

I found a slightly less extreme solution that worked for me.

1. Close iTunes

2. Uninstall iTunes 11.4 (and for safety Apple Application Support, Software Update, Mobile Device & Bonjour)

3. Download 11.3.0.54 (NOT 11.3.1.x this had the same error) from filehippo etc.

4. Re-install

All OK and iTunes works fine from my external network file server.

Very happy not to have to copy library to c: or do anything to both iPhone 5 or iPad mini 2.  I didn't even clean the registry, so even my iTunes Media folder location was preserved, no rebooting between steps.

Hope that works for someone else.

Now just have to wait for the 54 new items to be Synced ...

And no idea what I'm going to do when my iPhone 6 arrives (and probably needs 11.4)

Same issue here... if apps on my PC and my iOS device differ in their versions (e.g. an update is availibe on one of the machines) iTunes crashes during the APP-sync process. :-( Hope Apple fixes this issue soon!

Tried this, did not work. I cannot sync my phone or ipad since this release. I have an older version on another pc, so I tried it. Works fine and have no troubles. As soon as I try the new version, here come the crash. They need to fix this version BEFORE they roll out the new versions.

I am experiencing a similar yet different issue. Every time I try syncing any device (iphone 4s, ipod nano 5th or iPad air) my PC shuts down. It started right after I updated to it 11.4. I tried everything I could think of: uninstall, reinstal, uninstalled apps I thought might be compromising iTunes. Nothing worked. I don't know what else to do. don't know if it's my PC or iTunes. (My pc is a vaio running windows 7 x64).

I Have the same problem with iTunes 11.4  on Windows 8.1 Pro 64 Bit.

Everytime I try to sync my iPhone 4s, iPad 2, iPod Touch 4 iTunes crashes when step 5 "syncing apps" starts.

I reinstalled iTunes 11.4 with the instructions on the knowledge base but the problem stays.

Tomorrow I get my new iPhone 6 so I have to find a solution. I think I need a version >=11.4 that works for syncing to ios8...

Is there a solution for me?

Will iTunes 12.0 be published soon or do I have to try 12 beta?

Also using iTunes 11.4 on Windows 8.1 Enterprise 64-bit. Crashes in the "syncing apps" stage. Happens on two different user accounts, one using an iPod Touch and one using an iPhone 5.

Clean uninstall/reinstall doesn't make any difference. Safe mode doesn't make any difference (no plug-ins installed).

Stack trace shows an unknown routine in iTunesMobileDevice.dll calling Microsoft C++ runtime routine _wstat32i64 with a null name parameter. This is definitely an iTunes 11.4 bug.

/***

*int _stat(name, buf) - get file status info

*

*Purpose:

*      _stat obtains information about the file and stores it in the

*      structure pointed to by buf.

*

*      Note: We cannot directly use the file time stamps returned in the

*      WIN32_FIND_DATA structure. The values are supposedly in system time

*      and system time is ambiguously defined (it is UTC for Windows NT, local

*      time for Win32S and probably local time for Win32C). Therefore, these

*      values must be converted to local time before than can be used.

*

*Entry:

*      _TSCHAR *name -    pathname of given file

*      struct _stat *buffer - pointer to buffer to store info in

*

*Exit:

*      fills in structure pointed to by buffer

*      returns 0 if successful

*      returns -1 and sets errno if unsuccessful

*

*Exceptions:

*

*******************************************************************************/

#ifdef _USE_INT64

#define _STAT_FUNC _tstat32i64

#define _STAT_STRUCT _stat32i64

#define _FSTAT_FUNC _fstat32i64

#else  /* _USE_INT64 */

#define _STAT_FUNC _tstat32

#define _STAT_STRUCT _stat32

#define _FSTAT_FUNC _fstat32

#endif  /* _USE_INT64 */

int __cdecl _STAT_FUNC (

    REG1 const _TSCHAR *name,

    REG2 struct _STAT_STRUCT *buf

    )

{

6DE20F84  mov        edi,edi

6DE20F86  push        ebp

6DE20F87  mov        ebp,esp

6DE20F89  sub        esp,47Ch

6DE20F8F  mov        eax,dword ptr [___security_cookie (6DE74610h)]

6DE20F94  xor        eax,ebp

6DE20F96  mov        dword ptr [ebp-4],eax

6DE20F99  push        ebx

6DE20F9A  push        esi

6DE20F9B  mov        esi,dword ptr [name]

    _TSCHAR *  path;

    _TSCHAR    pathbuf[ _MAX_PATH ];

    int        drive; /* A: = 1, B: = 2, etc. */

    HANDLE    findhandle;

    WIN32_FIND_DATA findbuf;

    int retval = 0;

    _VALIDATE_CLEAR_OSSERR_RETURN( (name != NULL), EINVAL, -1);

6DE20F9E  xor        ebx,ebx

6DE20FA0  push        edi

6DE20FA1  mov        edi,dword ptr [buf]

        }

        if ( findbuf.ftCreationTime.dwLowDateTime ||

            findbuf.ftCreationTime.dwHighDateTime )

6DE20FA4  mov        dword ptr [ebp-474h],esi

6DE20FAA  cmp        esi,ebx

6DE20FAC  jne        _wstat32i64+46h (6DE20FCAh)

    _TSCHAR *  path;

    _TSCHAR    pathbuf[ _MAX_PATH ];

    int        drive; /* A: = 1, B: = 2, etc. */

    HANDLE    findhandle;

    WIN32_FIND_DATA findbuf;

    int retval = 0;

    _VALIDATE_CLEAR_OSSERR_RETURN( (name != NULL), EINVAL, -1);

6DE20FAE  call        __doserrno (6DDDAAAEh)

6DE20FB3  mov        dword ptr [eax],ebx

6DE20FB5  call        _errno (6DDD0815h)

6DE20FBA  mov        dword ptr [eax],16h

6DE20FC0  call        _invalid_parameter_noinfo (6DE4AF7Eh)

6DE20FC5  jmp        _wstat32i64+412h (6DE21396h)