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Level 1

0 points

itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!

after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices

all windows updates installed, all drivers for whatever is running on this machien are also up to date

connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!

and yep, I went thru all the suggested thingies recommended on here:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717

windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0xc10

Faulting application start time: 0x01cfcdcc86f2722c

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll

Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5

Faulting package full name:

Faulting package-relative application ID:

======================================================

EVENT ID 1001

Fault bucket 81717003056, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 11.4.0.18

P3: 54045c47

P4: MSVCR100.dll

P5: 10.0.40219.325

P6: 4df2be1e

P7: 0008af3e

P8: c0000417

P9: 00000000

P10:

any help would very much be appreciated!

cheers

iPad mini (Retina) Wi-Fi, iOS 7.1.2

Posted on Sep 11, 2014 7:58 AM

Best reply

godfree63

Level 1

9 points

Posted on Sep 11, 2014 2:27 PM

Hi barbino

You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?

My Windows Event looks the sames as yours

======================================================

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0

======================================================

I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.

Hope this helps.

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290 replies

Jan 30, 2015 1:03 AM in response to barbino

Finally good news: itunes 12.1 fixed this problem - at least for my installation

lottytx

Level 1

8 points

Jan 30, 2015 9:51 AM in response to cybermagic

Ok yes confirming 12.1 appears to have fixed this issue. I
synced 1 device after intentionally leaving incremental updated apps with UNC
mapping (per previous posting). So the devices fully syncd with a mix of drive
letter mapping and UNC. Probably best to do one final cleanup to get all drive
mappings consistent with your default per edit; preferences; advanced; Itunes
Media Folder location.

All the best

Jan 31, 2015 3:52 PM in response to lottytx

12.1 allowed me to sync as well! It did re-install a bunch of apps that I had removed and it seems to sync my ALL selected songs every time (rather than just what has changed) therefore taking 2 hours to sync but alas IT SYNCED!!

joe_n

Level 1

4 points

Feb 1, 2015 7:50 AM in response to cybermagic

Fixed confirmed. Finally!!!. I tested on several different devices (iPhone 6, 5, and iPad AIR 2) all with IOS 8.1.3. Thank you Apple.

jakub666

Level 1

0 points

May 10, 2015 4:25 AM in response to joe_n

It didn`t work for me. On all 3 computers the same problem. Latest version of iTunes, Windows 8.1 64bit, iPhone 5S. I have tried reinstalling iTunes, even to different folder. Nothing,. It happens for more than 2 months now and I am not able to access the purchased music, which drives me mad. Does anyone finally have the solution to this ?

thanks

itunes 11.4 crashes when syncing apps to ipad / iphone