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Level 1

0 points

itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!

after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices

all windows updates installed, all drivers for whatever is running on this machien are also up to date

connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!

and yep, I went thru all the suggested thingies recommended on here:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717

windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0xc10

Faulting application start time: 0x01cfcdcc86f2722c

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll

Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5

Faulting package full name:

Faulting package-relative application ID:

======================================================

EVENT ID 1001

Fault bucket 81717003056, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 11.4.0.18

P3: 54045c47

P4: MSVCR100.dll

P5: 10.0.40219.325

P6: 4df2be1e

P7: 0008af3e

P8: c0000417

P9: 00000000

P10:

any help would very much be appreciated!

cheers

iPad mini (Retina) Wi-Fi, iOS 7.1.2

Posted on Sep 11, 2014 7:58 AM

Best reply

godfree63

Level 1

9 points

Posted on Sep 11, 2014 2:27 PM

Hi barbino

You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?

My Windows Event looks the sames as yours

======================================================

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0

======================================================

I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.

Hope this helps.

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290 replies

boss26

Level 1

8 points

Sep 30, 2014 10:47 AM in response to leebekier

This is still a problem has anyone gotten any resolution from APPLE? I did the work around for the apps to sync, but i've lost all my progress in the apps and none of my music synced.

Frustrating to watch my iphone 6 plus sit in the box

Sep 30, 2014 12:37 PM in response to Gr8_Outdoorsman

Any more luck on this?

Has anyone actually tried installing their Apps from the NAS and downloading it on their C Drive?

I was able to install music and contacts etc it's only when the Apps start to sync is when mine crashes

If it works I'll do this but wondered if anyone had already as it's a lengthy process

The work around that I have found at the moment is just sink it the way you normally do then just go into purchased on your iphone and download them manually

I know it's a pain but **** Im not waiting around any longer for Apple to release an update

Im pretty sure this has got to do with how iTunes is communicating with the NAS ??

Sep 30, 2014 12:44 PM in response to barbino

Hi all,

I've just downloaded the Itunes 11.4 Installer and run it on my 10.6.8 Mac OS X. Now it works fine...

Kind regards,

Jörg

Sep 30, 2014 12:59 PM in response to Jörg Schömer

Why would that make a difference? In essence it's still the same firmware number

This issue is well known now for years

iTunes 11 crashes when syncing iPhone

JHB2001

Level 1

0 points

Oct 1, 2014 4:42 AM in response to leebekier

I too had all these problems with no solution in sight. But it's working now. Here's how:

1. Close iTunes

2. Download a dedicated uninstall program like Revo Uninstaller Pro, it's free to use on trial and hopefully you'll only need it once

3. I used Revo to uninstall iTunes 11.4 (and get rid of the Apple Application Support, Software Update, Mobile Device & Bonjour etc)

4. Each time *be sure* to use the scan feature in Revo during the uninstall process as this will look for the lingering registry files. Delete these files as prompted.

5. Download and install iTunes 11.4

This has worked for me at least after trying everything else on Windows 7 64bit, no promises it'll work for others but seeing the problems others have had I thought it's worth sharing.

Oct 1, 2014 5:14 AM in response to JHB2001

iif it was that simple I would think it would have worked for everyone I'm afraid

iI've managed to download all mine now, every time it crashed I deleted the app that crashed and from its file location and synced again

got there in the end

Oct 1, 2014 7:52 AM in response to shinyplastic

How do I find 11.3.0.54? Worked 4 hours last night trying to install iTunes on my surface Pro so I could sync calendars and contacts. No joy, but I did get a 10.3 version installed. However, it won't sync with my iPhone because I need to update to 11. Caught in a nasty loop here!!!! YUCK!

barbino Author

Level 1

0 points

Oct 2, 2014 12:41 AM in response to barbino

just a quick heads up, still no solution in sight, still in touch with Apple Tech Support, the problem got moved from Ireland to Cupertino, they asked me to also create dumps with ProcDump, done that, handed them over, now waiting for Apple getting back in touch with me

true, there are workarounds, like making sure that all the apps on the iDevice are updated manually before you start syncing with iTunes, or have new apps automatically installed on device when they are downloaded thru iTunes on computer ... not sure how efficient those recommendations about moving your apps from NAS to drive within computer are, my collection is way too vast that I could be bothered to do that, after all, it all worked perfectly fine with iTunes 11.3 - no matter if the device was running iOS 7 or 8, so, my guess is: definitely a major bug with iTunes 11.4 ... hope that gets updated soon and all those woes shall become a thing of the past, after all, with Apple, one would suppose: it just works!

Golgothe

Level 1

0 points

Oct 2, 2014 6:42 AM in response to barbino

Thanks Barbino !

On my PC:

1) uninstalled every Apple software from the control Panel + reboot

2) downloaded and installed itunes 11.3.1.2 (unticked automatically update Apple products)

Ipad Air on IOS 8.0.2 now sync perfectly on my Synology NAS

A fix is definitely needed for Itunes 11.4 !

barbino Author

Level 1

0 points

Oct 2, 2014 6:46 AM in response to Golgothe

yeah, downgrading iTunes does work - unless you have a new iPhone 6, with a new device, 11.4 is required, alas, we all look to Cupertino, waiting for the fix and the iTunes upgrade

Oct 2, 2014 9:42 AM in response to barbino

Nice. Thanks for doing this for us.

Sent from my iPhone

Dave_1

Level 1

0 points

Oct 3, 2014 10:23 AM in response to Ron Van Den Berge

Really hope that Apple soon updates iTunes to take care of this frustrating problem. A lot of us are waiting for the fix....

Oct 3, 2014 12:20 PM in response to barbino

Each person in our office is having the exact same issue. I cannot believe that Apple has not gotten this issue resolved after over 3 weeks of numerous people complaining. Our office utilizes iPhones and iPads for a large portion of our work outside of the office. We have been debating on purchasing the new iPhone 6, but wanted to see how things were going to work first. We have tried every option listed besides deleting everything and downloading the older version of iTunes, which I prefer not to do from a non-Apple site. Guess we will be looking at other options with other operating systems. Maybe all of their employees are still too hyped up from the "release party" to address the end side of having Apple products.

jbandes

Level 1

6 points

Oct 3, 2014 3:00 PM in response to Dave_1

I had this problem and I deleted the two apps that it was crashing on. I also deleted them from my iPhone 6. I know that downgrading works if you dont have an iPhone 6 but I am using an 18 TB Netgear ReadyNas storage device and I had this problem after upgrading to 11.4 just like everyone else on this thread. But as I stated after deleting the app that was crashing (yes one at a time) from both the itunes software and the iphone 6 the phone stated to sync just fine. I have since added apps to my phone and received updates on some on the computer and syncing is working fine.

Has everyone just simply tried deleting the app that crashes and then if it still crashes deleting the next app and so on. Some of you say that it is All of your Apps is that really the case? In my case I only had to delete 2 of them and then everything worked fine? I am curious to learn if there are really users out there that have this problem with all of there apps. After you delete all of your apps it still does not sync ?

Just curious.

Oct 3, 2014 5:25 PM in response to jbandes

Just synced with the apps on my iPhone 6 current but the Library not. So I downloaded a new app to the Library and tried to sync and iTunes crashed. The iPhone won't try to update the Library so no problem there but the Library will try to update the iPhone, problem there.

itunes 11.4 crashes when syncing apps to ipad / iphone