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barbino Author

Level 1

0 points

itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!

after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices

all windows updates installed, all drivers for whatever is running on this machien are also up to date

connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!

and yep, I went thru all the suggested thingies recommended on here:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717

windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0xc10

Faulting application start time: 0x01cfcdcc86f2722c

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll

Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5

Faulting package full name:

Faulting package-relative application ID:

======================================================

EVENT ID 1001

Fault bucket 81717003056, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 11.4.0.18

P3: 54045c47

P4: MSVCR100.dll

P5: 10.0.40219.325

P6: 4df2be1e

P7: 0008af3e

P8: c0000417

P9: 00000000

P10:

any help would very much be appreciated!

cheers

iPad mini (Retina) Wi-Fi, iOS 7.1.2

Posted on Sep 11, 2014 7:58 AM

Top-ranking reply

godfree63

Level 1

9 points

Posted on Sep 11, 2014 2:27 PM

Hi barbino

You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?

My Windows Event looks the sames as yours

======================================================

EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0

======================================================

I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.

Hope this helps.

View in context

290 replies

mark359

Level 1

0 points

Sep 21, 2014 4:07 AM in response to Jaypr69

Just backup to iCloud and all is fine. You may need to temporarily buy extra space on there but at least you can use new phone

Sep 21, 2014 5:45 AM in response to Jaypr69

It can be done, it just takes a lot longer than it should to move to the iPhone 6. Just restore from an encrypted backup but don't sync right away. First download apps manually so that the iPhone 6 and the Library are the same so there will be no action required during app sync. Then sync the iPhone 6, it will complete successfully.

Sep 21, 2014 11:47 AM in response to glowfish

Thanks for the link. This appears to be working for me.

Big sigh of relief. Will sit back and watch for an iTunes patch.

Jaypr69

Level 1

0 points

Sep 21, 2014 12:12 PM in response to barbino

I have just spent the last 5 plus hours carting all my stuff off of my NAS to a local drive on an old laptop. Copied across the iTunes and backups folder and have exactly the same issue as before. iTunes just stops working as soon as the first app gets copied. I give up.

Sep 21, 2014 12:33 PM in response to Jaypr69

Hi Jaypr69, that is very unfortunate... does iTunes believe that the apps are stored locally? If you just copied the folders there is some chance that the library file still points to the NAS. When you right click an app in iTunes and select "info", does it show the local path? Is the NAS still accessible to the laptop and if yes, can you remove the network temporarily of the laptop? If all this fails, maybe it is a solution like mentioned some posts before to copy the mobile applications folder to a local path, delete the apps from iTunes and add the new local folder to iTunes again?

Sep 21, 2014 12:40 PM in response to cybermagic

Anyone know if there is a similar issue with using a NAS device on the Mac?

Jaypr69

Level 1

0 points

Sep 21, 2014 2:55 PM in response to cybermagic

At cybermagic. Thanks so much for your suggestion. The apps were indeed still looking at the NAS. I just unplugged the network cable so the NAS was inaccessible and the apps pointed back to the local drive and everything synced perfectly.

Cheers 🙂

Sep 21, 2014 4:54 PM in response to shinyplastic

Confirming that shinyplastic's method of downgrading iTunes works for my iPhone 5 running iOS8.

My iPhone got into a muddle as a result of this bug with 11.4. I needed to restore my iPhone from the iCloud backup that had occurred automatically a couple of days prior to my iOS8 update adventure with 11.4.

Like everyone else on this thread, my library is on a NAS. 11.3.0.54 works find with the library on my NAS. I got the installer from filehippo as suggested by shinyplastic.

I was tempted to get an iPhone 6 - Apple has succeeded in delaying my purchase until the 11.4 bug is fixed, as there is no way I'm going to do the library shuffle to get round such a glaring bug.

Sep 21, 2014 6:26 PM in response to cybermagic

You don;t need the workaround to restore to your iPhone 6. I had the same problem with Win 7 and iTunes 11.4, but I was able to restore from my iCloud backup. Any App that didm;t come back immediately, I could restore form the Appstore. Only a few App passwords did not get restored. Everything is fine except that I do not have any music on my new iPhone 6.

Sep 21, 2014 8:05 PM in response to barbino

I Am having a similar issue with a blue screen of death when syncing my iPhone with ios8. I get a message of IRQL less than or equal to

a lot of my apps did not restore with ios8 so I am going to try and update all of them via the iPhone as per some of the suggestions

Sep 21, 2014 9:05 PM in response to jkriegshauser

Thank you everyone for posting and jkreighauser. This worked for me too but the only additional thing that i did was go into the purchased section on the app store on my iphone6, manually download any updates so that were greyed out. Deleted any that were not found in the app store (obsolete) as itunes was still trying to synch them even though i changed the status to "install" which also caused me not to have to synch apps with the NAS. Hope this gets fixed soon!

Sep 22, 2014 10:19 AM in response to barbino

I found a temp fix to get around itunes crashing when the apps sync - and this came from the need to have my media sync'd across all devices at least, if i couldn't do the same with apps....

1. Launch itunes and make sure to sign out of the itunes store

2. Delete all apps downloaded on itunes, but make sure you select KEEP FILES (for when Apple figures out how to fix this problem permanently so you don't have to re-download the apps all over again)

3. Now sync ur iphone/ipad... media sync's without itunes crashing, tho you'll have to download/update apps directly from ur device itself.

bmeliza

Level 1

0 points

Sep 22, 2014 3:59 PM in response to glowfish

Yes, glowfish - you got a temp solution that works...Apple still needs to fix the bug, but this works perfectly for now

joe_n

Level 1

4 points

Sep 22, 2014 11:00 PM in response to bmeliza

Unfortunately there really isn't a solution for the iPhone 6. I spent a few hours with their 2nd level tech tonight reinstalling all of the Apple products (he indicated that there has been some problems with 11.4 if not all of the apple services like Bonjour were installed on the same date). That made absolutely no difference. There is also no way to use older versions of iTunes. The only fix is not to use iTunes for transferring apps if you use NAS for storage. Really poor timing on Apples part. My iPhone 6 will sit in a box for a week and will await a fix. If no fix by this weekend, back it goes.

Sep 23, 2014 5:24 AM in response to joe_n

I'm on the iPhone 6 with 5000 songs sync'd and my library existing on a NAS, moving it not an option. So it can be done.

itunes 11.4 crashes when syncing apps to ipad / iphone