Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

upgraded to itunes 11.4 and now it crashes on every sync

I upgraded to itunes 11.4 (Win 7 64Bit), now every time I try to sync my iphone itunes crashes when syncing apps. Before it comes to syncing the apps everythings works fine. Calendar, contacts etc are being synced. I already de- and reinstalled everything as stated here but no luck. Only thing that happened is that now I don't have ANY apps on my phone. It's totally blank, except the original apps like mail etc. I also reinstalled the Microsoft C++ redistributable as advised in other posts. Nothing seems to work.


The reported Error is


Problemsignatur:

Problemereignisname: BEX

Anwendungsname: iTunes.exe

Anwendungsversion: 11.4.0.18

Anwendungszeitstempel: 54045c47

Fehlermodulname: MSVCR100.dll

Fehlermodulversion: 10.0.40219.325

Fehlermodulzeitstempel: 4df2be1e

Ausnahmeoffset: 0008af3e

Ausnahmecode: c0000417

Ausnahmedaten: 00000000

Betriebsystemversion: 6.1.7601.2.1.0.256.48

Gebietsschema-ID: 1031

Zusatzinformation 1: 29a8

Zusatzinformation 2: 29a844166161a82629a768ba0d62c179

Zusatzinformation 3: 0111

Zusatzinformation 4: 0111d713571668ef9ce518da63405751


Does anyone know how ti fix this?

iPhone 5s, iOS 7.1.2, Win 7 x64

Posted on Sep 12, 2014 11:11 AM

Reply
59 replies

Sep 18, 2014 1:09 PM in response to superdupermb

Glad I found this after spending 5 hours plus sorting out a completely buggered iPhone yesterday and now my ancient iPOD won't sync. Stupidly I'm just rebuilding my library which isn't going to solve the problem as all my content is still on a NAS Drive. Moving everything back to the C drive is definitely not an acceptable option but abandoning Apple is so it needs to get sorted.

Sep 18, 2014 8:06 PM in response to superdupermb

Am running iTunes 11.4.0.18 and iOS8 on Windows-7 64-bit. Encountering the same problem that iTunes crashes when I attempt to sync my iPads and iPhones. Managed to work around this problem by updating apps on the devices themselves by using wifi, rather than updating apps on the computer and then syncing. However, sometimes it works on the first go, but other times, only after several repeats. Apple needs to fix this frustrating bug ASAP!

Sep 18, 2014 9:31 PM in response to superdupermb

Same issue here, "iTunes has stopped working" on Win 7 x64 with iTunes 11.4 when I try to sync my 5S after upgrading to iOS8. I cant believe after all these years Apple still has issues with network paths. This isnt the first issue like this.


//edit

oh, and I tried changing my iTunes folder from within iTunes and it didnt fix the issue. I do see however it left all the files in the old directory - so Im moving all 12k files manually to the new location to see if this resolves the issue.

Sep 18, 2014 9:55 PM in response to Cartrefconsulting

Yes, as stated above though, simply changing the location for me didnt work. I ended up having to also manually move everything to the new location.
Then, upon iTunes relaunch - it still had the old location saved and my iTunes library was empty. I then closed iTunes, copied the 'itl' file to old location (network location) and relaunched iTunes. Library was back and the 'new location' (my d: local drive) was saved funny enough.
iTunes now appears to be syncing everything...

Sep 19, 2014 7:32 AM in response to superdupermb

I've been having the same issue.


Windows 8.1 with my iTunes library stored on a NAS. I use a mapped drive letter rather than the direct network path and iTunes crashes as it attempts to sync applications to the device. I wonder if using an iSCSI share would have worked better.


With NAS devices getting popular, it's strange that iTunes remains one of the few things to completely ignore that a network location is a perfectly valid place to store files that everyone in a household will want to use. It has no mechanism to monitor the contents of the library, so if another user using iTunes on another machine adds music it won't show up in anyone elses library until it is forced to re-scan. Hardly a good example of library management.

upgraded to itunes 11.4 and now it crashes on every sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.