How to buy a fully unlocked iPhone 6/6+ Model 1586/1524 in the U.S.?

Below is a chat I had this morning (September 13, 2014) with an Apple sales associate about the iPhone 6. The bottom line is that it appears that Apple currently does not know how to sell its U.S. customers a fully unlocked iPhone 6/6+ Model A1586 or A1524. They are also unwilling to answer whether these models will work with U.S. GSM carriers such as T-Mobile or AT&T (they should work).


However, according to these two documents and prior knowledge of how AT&T & T-Mobile work in the U.S., we should be able to buy a prepaid fully unlocked iPhone 6 model A1586 or A1524 from U.S. Cellular and have them work with U.S. GSM carriers as well as overseas international GSM carriers.

https://www.apple.com/iphone/LTE/

http://support.apple.com/kb/HT1937


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Apple: Now Chatting with UNNAMED REP


Customer: Hi I have two questions about the iPhone 6.

Customer: Is an Apple unlocked iPhone 6 Model A1524 be able to be used with T-Mobile and AT&T in the USA?

Customer: or Model A1586 for that matter.

Customer: that's my first question.

Apple Rep: Hey there.

Apple Rep: My name is UNNAMED REP and I will be more than happy to help you with your iPhone 6 and 6 Plus inquiries.

Customer: thanks, did you get my first question above?

Apple Rep: Yes.

Apple Rep: In order to check network compatability we recommend you check with the respective carrier

Customer: Let's say I got an unlocked iPhone 6 from Australian carrier.

Customer: or if I buy a prepaid iPhone 6 from US Cellular and they send it to Apple to have it unlock on my behave.

Customer: both should be the A1586 or A1524 variety.

Apple Rep: At this time, there is no information available for the iPhone 6 or iPhone 6 Plus unlocked.

Customer: I have checked with U.S. Cellular, they are willing to sell me an iPhone 6 or 6+ prepaid at full price and they are willing to send it to Apple to request to have it unlocked. I need to know what will Apple do if I make this order.

Apple Rep: Please be aware, Apple does not lock phones.

Customer: and whether that phone will be supported on T-Mobile or AT&T.

Apple Rep: Respective carriers lock their phones to their network.

Apple Rep: Apple does not provide information on unlocking carrier phones.

Customer: Based on this table, U.S. Cellular support unlocking of iPhone with no restrictions unlike Sprint: http://support.apple.com/kb/HT1937

Customer: I just need to know whether this is how it works before I decide to spend $950 on an iPhone.

Customer: I want an globally unlocked iPhone 6+ A1524 that works with all U.S. GSM carriers.

Apple Rep: OK, here is what we can do

Apple Rep: I recommend we get you in touch with our dedicated iPhone support team, and they will be able to assist with the information

Customer: can provide me with their contact info?

Apple Rep: Click here for dedicated iPhone support

Apple Rep: Did it work?

Customer: yes it took me to the iphone support contact page. I'm trying to figure who to contact exactly. so I just spoke to U.S. Cellular and now with you. I'm not sure exactly who I should talk to next.

Apple Rep: While you have me, did you have any other questions regarding the Apple Online Store?

Customer: no, I'm very familiar with apple. just have this one question.

Apple Rep: Awesome, yes it sounds like you are very knowledgable.

Apple Rep: Thank you for taking the time to visit the Apple Online Store. We appreciate your business! Please feel free to chat with us again if you'd need any further assistance.

Customer: U.S. Cellular asked me to contact Apple after I called them.

Customer: I'd say my question is not fully answered because the support page is not clear with contact info.

Apple Rep: Do you prefer to call support?

Customer: which number do you recommend I call?

Customer: I had originally thought that you'd be able to address this question. but if you can't, all that I have now is a generic Apple world wide number since I have already spoken to U.S. Cellular.

Apple Rep: We do not have that information, I apologize for the inconvenience.

Customer: This is very frustrating. I might be buying three iPhones at full prices for my family if I have the complete information. they live at different parts of the world and travels. now I can't make any purchase decision until Apple has the 'information'. it's surprising that you don't since you make the iPhones.

Apple Rep: At this time, there is no information available for the iPhone 6 or iPhone 6 Plus unlocked or full price.

Customer: and you have no information as to when such information might become available?

Apple Rep: Please check back with the Apple.com

Apple Rep: updates are coming very fast

Apple Rep: Stay tuned.

Customer: okay, thanks.

Apple Rep: Thank you for taking the time to visit the Apple Online Store. We appreciate your business! Please feel free to chat with us again if you'd need any further assistance.

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Posted on Sep 13, 2014 9:45 AM

Reply
67 replies

Sep 15, 2014 2:20 PM in response to truedichotomy

Some light at the end of the tunnel...

From the following website:

http://www.fcc.gov/device-unlocking-faq

"Mobile Phone and Device Unlocking FAQs


Consumers often question why they may not have the choice of using their existing mobile wireless device when they change between compatible wireless service providers. The answer is usually a practice called cell phone locking and it is about to change.

On February 11, 2014, CTIA-The Wireless Association adopted six standards on unlocking into the CTIA's Consumer Code for Wireless Service. Implementation of these six standards by major mobile wireless service providers will give consumers greater freedom and flexibility while increasing incentives for service providers to innovate. Participating wireless service providers will implement at least three of these six standards by May 11, 2014, and all of these standards by February 11, 2015."

Sep 21, 2014 2:06 PM in response to truedichotomy

TrueDichotomy -


I'm trying to do the exact same thing and I think I've found the way. I called Apple at 1-800-275-2273 and got almost the same answer as you. The initial call taker just kept repeating a canned line that Apple doesn't sell unlocked phones and can't guarantee mobile providers would either. When I mentioned the model number (A1524) and part number (MGD12LL/A) I wanted and that I wanted to pay full price, she eventually let me talk to someone in sales there who could tell me specifically what I needed to know. By the way, the chart at http://www.techwalls.com/differences-between-iphone-6-6-plus-models/ for iPhone 6 and iPhone 6 plus (or for iPhone 5s see: http://www.techwalls.com/iphone-5s-a1533-a1453-a1457-a1530-differences/) is extremely helpful in understanding the technical differences in the various iPhone models. I travel a lot too and want the truly "World Phone" - the A1524 (that's for the 6 Plus - the equivalent for the iPhone 6 is the A1586).


What I learned from the Sales rep there was that when the chart says you won't be able to get the A1586 or A1524 unlocked, what it means is that you won't be able to get the CDMA portion of it unlocked (and even that is not completely necessarily true - but more on that later). You will not need to unlock the rest of the channels on the phone because they come already unlocked. The GSM and all the other bands (TD-SCDMA?, GSM/EDGE, UMTS/HSPA+/DC-HSDPA, FDD-LTE, and TD-LTE) are already ready to be used in other countries. The good news is that only the US uses CDMA so locking your CDMA portion simply means that if you buy it from Sprint, you'll only be able to use the CDMA portion of the phone on Sprint when you're in the US (the only other 2 providers that Apple knew of who sold this in the US and did this were US Cellular and C-Spire - so that simply means, this locking will only cut out the other two networks from that list that you don't choose to buy it from - it's truly a world phone otherwise and you'll be able to use it pretty much anywhere else including in the US on GSM networks like AT&T and T-Mobile, Europe, Australia or wherever). Or you could buy it from Singapore or Japan and technically be able to use it on all three of them (but getting Pay-As-You-Go deals or any reasonable short-term deal in the US has always seemed to be another hurdle that has nothing to do with the technical challenge).


2 more notes: I was reassured enough by the information I received to decide to buy mine from a Sprint store in the US (even though I now live in the UK) for full retail price with no Sprint contract. Because of the bill Pres Obama just signed into law, mobile providers are mandated to unlock phones when you've paid off any contract requirements for subsidies to the phone maker (which I will have done by buying the phone for full price)...so.... I guess I might be testing that new law out (but it's not really too big a deal for me because where I travel to in the US, sprint has always had better coverage than US Cellular anyway and I've never even seen C-Spire yet so I'm not put out with the small link to Sprint anyway). I have an address and brothers in the US and get there often so I don't need to try geex4's re-routing service but it's nice to know that kind of thing exists. If you want AppleCare, you have 60 days from the purchase date to add it at Apple for $99 (which actually seems like a good deal to me since their service extends to all the countries I'm in for a full 2 years).

In the UK, 3 (three - the network provider) is offering "Feel At Home" service for FREE on their ÂŁ20/month OnePlan customers - I've been to Sweden, France, and the US now and gotten Free unlimited Data there for my first time ever! No strings. Amazing. I can't tell you how many times I tried in France and the US and been completely ripped off by Orange or AT&T and other networks who promised they could get me data, so I was completely floored when they gave me this for free! So now when I travel almost anywhere, I just keep my home 3 sim in and can also make and receive calls and texts from/to the UK for free too!


(I'll try to check back in here with an update once I get my iPhone - but if I forget, feel free to DM me here after Oct 2014).

Sep 22, 2014 1:43 PM in response to Norfolkdonkeybreeder

Norfolkdonkeybreeder wrote:


Great info. Let me know how you get on - I'm looking to do exactly the same thing (buy a A1586 from Sprint in the US and use it in the UK on Three). From what I understand there will be zero restrictions or limitations outside the US



Apart from No warranty or post warranty service outside the US on a US purchased iPhone

Warranty is not international ,never has been

Sep 22, 2014 2:00 PM in response to Kevin Quincey

If you want AppleCare, you have 60 days from the purchase date to add it at Apple for $99 (which actually seems like a good deal to me since their service extends to all the countries I'm in for a full 2 years).

Apple Care+ is NOT international and is only available and valid in the Original Country of iPhone sale

Purchased in US it is not valid in UK or anywhere else except the US

Sep 22, 2014 7:45 PM in response to Kevin Quincey

Go to this link


http://en.wikipedia.org/wiki/List_of_mobile_network_operators_of_the_Asia_Pacifi c_region


Above link shows which carriers offer what bands in their country.

The chart indicates that 2nd and 3rd largest carriers in China, China Unicom(GSM) and China Telecom(CDMA), do have our favorite 1800(B3)Mhz LTE FDD technology. However, I believe the current LTE coverage in China is mostly offered in 2500(B41)Mhz TD-LTE and perchance one could hardly receive and enjoy 4G LTE support on your iPhone 6/Plus Model A1549/1522(not Sprint iPhone 6/Plus) due to lack of signal strength of 1800(B3)Mhz LTE FDD or unavailability of the actual 1800(B3)Mhz LTE FDD technology in their coverage(spot me if I'm wrong, but honestly I'm not even sure if it's out there unless I travel to China and test it for myself).


Unfortunately, the biggest carrier in China, China Mobile(GSM), excluded 1800(B3)Mhz LTE FDD support, thus you would need the "global" iPhone 6/Plus Model A1586/1524(fully unlocked Sprint iPhone 6/Plus) to stick with the largest coverage in China.


Lastly, I am totally fine with current 3G speed with Verizon in US and I barely use LTE function(I mean I have an access to free wifi almost everywhere). So one should take into account the speed differences between 3G and LTE of your local carrier and decide which iPhone 6/Plus to buy now. I'm sure the quality, coverage, and speed of LTE will continuously improve and carriers will start offering even more affordable unlimited LTE plans near future. It's not too late to make that decision when that happens.

Sep 22, 2014 9:22 PM in response to Kevin Quincey

Kevin, good luck! Keep us posted. I have decided to go a different route. I bought the A1522 (A1549 for iPhone 6) CDMA Verizon version of the iPhone 6+. I ordered online and I'll cancel my contract as soon as I receive and activate the phones. I'll pay the Early Termination Fee and keep the phones. Verizon is bound by FCC open-access rule for the 700c frequency band auction to keep the GSM bands unlocked. This means Verizon phones can be used with AT&T, T-Mobile or any other FDD-LTE GSM provider around the world, EXCEPT for China Mobile and few other operators that use TD-LTE. That means I'd be on 3G if I'm in China unless China Unicom or China Telecom decide to build out their FDD-LTE network at some point in the future. I'm okay with that trade off if it means that I can get U.S. warranty, have an unlocked phone, AND the ability to use the phone with Verizon Wireless in the future if I choose to.

Sep 23, 2014 3:25 AM in response to truedichotomy

Hi jpgsg9 - I think true dichotomy may have answered your question - I'm hoping anyway because I'd like to be able to use AT&T or T-Mobile while in the US,.


Thank you Peter Gillespie - that is very sound advice and a great warning. I have bought MacBooks and iPads in other countries before and Apple in the UK has fully supported me with them and never mentioned this. Maybe they were just being nice to do that. I've not yet been able to find the A1524 fully unlocked in the UK for full price yet which would probably be my safest buying option from this warrantee protection standpoint. The downside here is that the UK price of iPhones is quite inflated over the US prices after converting currency and considering taxes. A third buying location option for me would be getting it from Singapore or Japan where it is fully unlocked but I don't know anyone there well enough to help with the transaction and I never get there, the price might be higher, and the warranty would be the most difficult for me to work with if Apple in the UK ever wouldn't service it (not at all on my usual travel routes).


Norfolkdonkeybreeder - I wish I could contact you directly because maybe we could help each other get our iPhones more quickly and share what works in more detail. My email is Kevin.Quincey at mac dot com (the spam bots will never get through that high tech obfuscation 🙂).


And thank you beyondE - very nice and helpful table.

Sep 23, 2014 7:47 AM in response to Kevin Quincey

I'm trying to do the exact same thing and I think I've found the way. I called Apple at 1-800-275-2273 and got almost the same answer as you. The initial call taker just kept repeating a canned line that Apple doesn't sell unlocked phones and can't guarantee mobile providers would either. When I mentioned the model number (A1524) and part number (MGD12LL/A) I wanted and that I wanted to pay full price, she eventually let me talk to someone in sales there who could tell me specifically what I needed to know. By the way, the chart at http://www.techwalls.com/differences-between-iphone-6-6-plus-models/ for iPhone 6 and iPhone 6 plus (or for iPhone 5s see: http://www.techwalls.com/iphone-5s-a1533-a1453-a1457-a1530-differences/) is extremely helpful in understanding the technical differences in the various iPhone models. I travel a lot too and want the truly "World Phone" - the A1524 (that's for the 6 Plus - the equivalent for the iPhone 6 is the A1586).

Thanks,

Your resources are very helpful.

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How to buy a fully unlocked iPhone 6/6+ Model 1586/1524 in the U.S.?

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