Macbook suddenly slow and freezes - nothing seems to work

Question

Macbook suddenly slow and freezes - nothing seems to work

Please help. For the past few months my macbook spontaneously freezes about 2-3 times a week (I'm on it quite often). Two weeks ago it became incredibly slow. So much so that I have to wait 30-60 seconds every time I click (I've been reading a book in between clicks).

I've searched the forums and tried the trusty old tricks, but nothing seems to work.

Here's what I've done so that you don't have to suggest doing them:)

- Verified and repaired permissions

- Cleared cookies and caches

- Observed Activity Monitor to see if something's hogging the machine

- Run 2 hardwood diagnostics test (reports that every thing is working)

- Reset Pram

- Reset SMC

- Erased Hard drive and started from scratch

- Replaced Hard Drive with a SSD and started from scratch (this seemed to improve things, but it still froze a couple of times, gives me the spinning ball too much and takes almost 2 minutes to boot up)

- Prayed to God for computer healing

I have a 2012 macbook pro with 4 gigs of RAM and the 2.5 GHz i5 running 10.9

Posted on Sep 14, 2014 2:49 PM

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Answer 1

Sep 14, 2014 3:12 PM in response to Timothy Harrison

How large is your HD and how much space do you have left?

Check out the following & do the necessary. Try the suggestions that you have not already tried:

User Tip: Why is my computer slow?

What to do when your computer is too slow

Speeding up your Mac

gives me the spinning ball

Check out: Troubleshoot the spinning beach ball/freezing & crashing

Troubleshoot the spinning beach ball

Thank you for posting all the troubleshooting you have already tried. Much appreciated.

P.S. Don't forget to sprinkle salt over both your right & left shoulders to cover all bases. 😉

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Answer 2

Sep 14, 2014 3:11 PM in response to Baby-Boomer-USofA

After starting from scratch 500 gigs minus what OSX takes.

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Answer 3

Linc Davis

Level 10

209,739 points

Sep 14, 2014 3:11 PM in response to Timothy Harrison

When you have the problem, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 4

Sep 14, 2014 3:23 PM in response to Linc Davis

It did something last night between 12 and 1 am while I was trying to copy files over from my external (took 9 hrs to copy 62 gigs).

So here's what you asked in between those times. It ends with my forced shut down.

2014-09-13 11:55:56.234 PM com.apple.launchd[1]: (com.apple.qtkitserver[729]) Could not terminate job: 3: No such process

2014-09-13 11:55:56.234 PM com.apple.launchd[1]: (com.apple.qtkitserver[729]) Using fallback option to terminate job...

2014-09-13 11:55:56.263 PM com.apple.launchd[1]: (com.apple.WebKit.WebContent.D2B16396-15C5-4C5C-83F8-2CE08CF53860[749]) Could not terminate job: 3: No such process

2014-09-13 11:55:56.263 PM com.apple.launchd[1]: (com.apple.WebKit.WebContent.D2B16396-15C5-4C5C-83F8-2CE08CF53860[749]) Using fallback option to terminate job...

2014-09-13 11:55:56.263 PM com.apple.launchd[1]: (com.apple.WebKit.WebContent.E2C6258F-9A90-43F1-8377-98C37C4822E3[724]) Could not terminate job: 3: No such process

2014-09-13 11:55:56.263 PM com.apple.launchd[1]: (com.apple.WebKit.WebContent.E2C6258F-9A90-43F1-8377-98C37C4822E3[724]) Using fallback option to terminate job...

2014-09-13 11:55:56.286 PM com.apple.launchd[1]: (com.apple.qtkitserver[746]) Could not terminate job: 3: No such process

2014-09-13 11:55:56.286 PM com.apple.launchd[1]: (com.apple.qtkitserver[746]) Using fallback option to terminate job...

2014-09-13 11:55:56.289 PM com.apple.launchd[1]: (com.apple.qtkitserver[590]) Could not terminate job: 3: No such process

2014-09-13 11:55:56.289 PM com.apple.launchd[1]: (com.apple.qtkitserver[590]) Using fallback option to terminate job...

2014-09-13 11:55:56.296 PM com.apple.launchd[1]: (com.apple.WebKit.Networking.EFCD1B1C-EC8D-49FF-AEA1-A08720E865D1[489]) Exited with code: 1

2014-09-13 11:56:28.327 PM com.apple.launchd[1]: (com.apple.WebKit.WebContent.DE64BC7C-7ABF-4F90-870C-A8B4ADBFBE77[500]) Exit timeout elapsed (20 seconds). Killing

2014-09-13 11:56:29.000 PM kernel[0]: IOPMrootDomain: idle revert, state 21

2014-09-13 11:57:01.848 PM WindowServer[127]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "com.apple.WebKit.WebContent" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x14e07, PID 1532)

2014-09-13 11:57:01.848 PM WindowServer[127]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "App Store" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x138c7, PID 1508)

2014-09-13 11:57:01.848 PM WindowServer[127]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "Finder" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0xcc07, PID 394)

2014-09-13 11:57:01.850 PM WindowServer[127]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x0(0)

2014-09-13 11:57:01.854 PM WindowServer[127]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x0(0)

2014-09-13 11:57:01.855 PM WindowServer[127]: CGXDisplayDidWakeNotification [71257920125214]: posting kCGSDisplayDidWake

2014-09-13 11:57:01.856 PM WindowServer[127]: handle_will_sleep_auth_and_shield_windows: Deferring.

2014-09-13 11:57:22.179 PM WindowServer[127]: CGXDisplayDidWakeNotification [71278244798777]: posting kCGSDisplayDidWake

2014-09-13 11:57:22.180 PM WindowServer[127]: handle_will_sleep_auth_and_shield_windows: Deferring.

2014-09-13 11:57:33.881 PM mds[59]: (Warning) Server: No stores registered for metascope "kMDQueryScopeNetworkIndexed"

2014-09-13 11:58:45.538 PM com.apple.launchd[1]: (com.apple.BKAgentService[354]) Exited: Killed: 9

2014-09-13 11:58:46.002 PM sudo[1606]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.iTunesX.IJlyx3 ; USER=timharrison ; COMMAND=./Tools/AlertAll.app/Contents/MacOS/AlertAll /

2014-09-13 11:58:46.120 PM AlertAll[1607]: Looking for applications at

2014-09-13 11:58:46.121 PM AlertAll[1607]: --(null)

2014-09-13 11:58:46.122 PM AlertAll[1607]: Path Apple Configurator.app given to -[NSWorkspace iconForFile:] is not a full path.

2014-09-13 11:58:46.122 PM AlertAll[1607]: Path PurpleRestore.app given to -[NSWorkspace iconForFile:] is not a full path.

2014-09-13 11:58:46.122 PM AlertAll[1607]: Path Xcode.app given to -[NSWorkspace iconForFile:] is not a full path.

2014-09-13 11:58:46.122 PM AlertAll[1607]: Path iPhoto.app given to -[NSWorkspace iconForFile:] is not a full path.

2014-09-13 11:58:46.123 PM AlertAll[1607]: Path Aperture.app given to -[NSWorkspace iconForFile:] is not a full path.

2014-09-13 11:58:46.129 PM AlertAll[1607]: >> timerMethod

2014-09-13 11:58:46.129 PM AlertAll[1607]: >> updateTable

2014-09-13 11:58:46.518 PM AlertAll[1607]: >> applicationShouldTerminate

2014-09-13 11:58:46.533 PM AlertAll[1607]: >> applicationWillTerminate

2014-09-13 11:58:46.572 PM com.apple.launchd.peruser.501[292]: (com.apple.helpd[657]) Exited: Terminated: 15

2014-09-13 11:59:20.554 PM sudo[1680]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.MobileDevice.gGb SKN ; USER=root ; COMMAND=/bin/launchctl unload //System/Library/LaunchDaemons/com.apple.usbmuxd.plist

2014-09-13 11:59:20.000 PM kernel[0]: Kext com.apple.driver.AppleMobileDevice not found for unload request.

2014-09-13 11:59:20.000 PM kernel[0]: Kext com.apple.macos.driver.AppleUSBEthernetHost not found for unload request.

2014-09-14 12:01:16.990 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:01:26.992 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:01:59.766 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:02:32.740 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:03:54.665 AM coreservicesd[92]: Posted system configuration change notification

2014-09-14 12:04:05.623 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:04:15.625 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:08:12.011 AM WindowServer[127]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x7fac7146f9a0(2001)

2014-09-14 12:08:12.034 AM WindowServer[127]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x7fac7146f9a0(2001)

2014-09-14 12:08:38.166 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:09:07.577 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:19:20.139 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:19:30.141 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:21:56.508 AM SystemUIServer[393]: Menu Extra: <DisplaysExtra: 0x7fdd69f482f0> is over retained.

2014-09-14 12:22:27.900 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:22:38.901 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:22:50.181 AM WindowServer[127]: disable_update_timeout: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.

2014-09-14 12:23:04.181 AM WindowServer[127]: disable_update_likely_unbalanced: UI updates still disabled by application "SystemUIServer" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

2014-09-14 12:23:20.327 AM WindowServer[127]: common_reenable_update: UI updates were finally reenabled by application "SystemUIServer" after 31.15 seconds (server forcibly re-enabled them after 1.00 seconds)

2014-09-14 12:23:20.329 AM SystemUIServer[393]: void CGSUpdateManager::log() const: conn 0x9c1f: spurious update.

2014-09-14 12:29:00.332 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:29:10.334 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:34:23.997 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:35:02.468 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:36:34.795 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:36:44.798 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:38:54.051 AM SystemUIServer[393]: Metadata.framework [Error]: mdsCopyStoreInformation failed: (268451843) (ipc/rcv) timed out

2014-09-14 12:51:55.588 AM sudo[1816]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.Safari7.0.6Maver icks.ODyQx3 ; USER=timharrison ; COMMAND=./Tools/AlertAll.app/Contents/MacOS/AlertAll /

2014-09-14 12:52:28.277 AM AlertAll[1817]: Looking for applications at

2014-09-14 12:52:28.278 AM AlertAll[1817]: --(null)

2014-09-14 12:52:28.284 AM AlertAll[1817]: img:1

2014-09-14 12:52:28.301 AM AlertAll[1817]: >> timerMethod

2014-09-14 12:52:28.301 AM AlertAll[1817]: >> updateTable

2014-09-14 12:53:00.441 AM AlertAll[1817]: >> applicationShouldTerminate

2014-09-14 12:53:00.607 AM AlertAll[1817]: >> applicationWillTerminate

2014-09-14 12:54:05.647 AM open[1881]: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldn’t be completed. Permission denied)

2014-09-14 12:54:05.647 AM open[1881]: launch_msg(): Socket is not connected

2014-09-14 12:54:05.842 AM iTunesHelper[1882]: _SubscribeForMuxNotifications (thread 0x7fff78764310): USBMuxListenerCreate: Connection refused

2014-09-14 12:55:10.554 AM com.apple.kextd[12]: Rescanning kernel extensions.

2014-09-14 12:55:10.000 AM kernel[0]: Resetting IOCatalogue.

2014-09-14 12:56:16.162 AM sudo[1928]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.MobileDevice.gGb SKN ; USER=root ; COMMAND=/bin/launchctl load -w //System/Library/LaunchDaemons/com.apple.usbmuxd.plist

2014-09-14 12:56:16.183 AM sudo[1931]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.MobileDevice.gGb SKN ; USER=root ; COMMAND=/bin/launchctl start com.apple.usbmuxd

2014-09-14 12:56:16.193 AM com.apple.usbmuxd[1930]: usbmuxd-344 on Jul 29 2014 at 13:52:57, running 64 bit

2014-09-14 12:56:16.194 AM sudo[1933]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.MobileDevice.gGb SKN ; USER=timharrison ; COMMAND=/bin/launchctl load -w //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist

2014-09-14 12:56:16.205 AM sudo[1935]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.ruD0hL/Scripts/com.apple.pkg.MobileDevice.gGb SKN ; USER=timharrison ; COMMAND=/bin/launchctl start com.apple.MDCrashReportd

2014-09-14 12:58:58.000 AM kernel[0]: Sandbox: xpcd(1736) deny ipc-posix-shm-read-data /tmp/com.apple.csseed.92

2014-09-14 12:59:30.485 AM com.apple.WebKit.WebContent[1531]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object (evaluating 'document.querySelector("#header").removeClassName')", url:"https://se.itunes.apple.com/htmlResources/02BE/da-storefront-autoinstallations.j s", lineNumber:"338"}

2014-09-14 1:24:46.995 AM com.apple.launchd.peruser.501[292]: (com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000[1974]) Exited: Killed: 9

2014-09-14 1:27:27.549 AM com.apple.launchd.peruser.501[292]: (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[1981]) Exited: Killed: 9

2014-09-14 1:32:49.662 AM mdworker[1988]: (Normal) Import: Spotlight giving up on importing file after 482.657 seconds, (33.214 seconds in Spotlight importer plugin, was sizing:0) - diagnostic:0 - find suspect file using: sudo mdutil -t 509986

2014-09-14 1:33:20.692 AM com.apple.launchd.peruser.501[292]: (com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000[1988]) Exited with code: 75

2014-09-14 1:35:30.352 AM mdworker[1989]: (Normal) Import: Spotlight giving up on importing file after 482.795 seconds, (225.63 seconds in Spotlight importer plugin, was sizing:0) - diagnostic:0 - find suspect file using: sudo mdutil -t 510272

2014-09-14 1:36:01.245 AM com.apple.launchd.peruser.501[292]: (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[1989]) Exited with code: 75

2014-09-14 9:15:28.000 AM bootlog[0]: BOOT_TIME 1410707728 0

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Answer 5

Linc Davis

Level 10

209,739 points

Sep 14, 2014 3:49 PM in response to Timothy Harrison

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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