my apple ID email no longer exists

I have the same problem!

About 8 years back, a friend of my husband set up my Apple ID for me.

I no longer work at my old job and my email address doesn't exist anymore.

I've tried to log into my account but it's locked. When I use the forgot password link. It is sending an email to an email address I cannot access.

When I try use the security questions it's asking for the birthday!! She didn't use mine and just put something random in which she can't remember now! I can't get past this screen to try complete the answers to the 3 security questions which I set up and have the answers to!!

I tried creating a new Apple ID which I could do successfully but can't delete the old one off my phone now because I need the password to deactivate "find my iPhone"

So frustrating. Can't use my old account and I can't use a new account!!

There is a contact link.

Apple ID Support

Apple ID Support (2)

Hey davjojo,

Thanks for the question. After reviewing your post, it sounds like you want to change the Apple ID you are using. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.