WinfredXu Author

Level 1

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Cannot play any online video with macbook pro retina Safari. (Youtube, youku, tudou, etc..)

Help!!!

I'm using Macbook Pro Retina, my version is ME866LLA

My Safari version is: 7.0.6

I installed the latest version's adobe flash. I'v tried reset settings for safari, and I also checked Security Settings ->Internet Plugins. I do believe all are correct.

But still I can't play any video from any online video websites(Like youtube, youku, tudou etc).

Like below screenshot, always loading, but never start playing. I even fixed the permissions for my disk, still didn't work.

Anybody can tell me what happened?? At the very beginning(when I first got this computer), I think this works, but don't know what happened. I have this issue for long time!!

Anybody can help me? Great thanks!!

OS X Mavericks (10.9.4)

Posted on Sep 17, 2014 6:56 AM

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4 replies

Sep 17, 2014 7:09 AM in response to WinfredXu

Hi ..

You may be using HTML 5.

Click here > YouTube

Then click: Use the Default Player

If that doesn't help, from your Safari menu bar click Safari > Preferences then select the Security tab.

Make sure: Allow Plug-ins is selected.

If that doesn't help, troubleshoot Safari extensions.

Back to the Safari menu bar click Safari > Preferences then select the Extensions tab.

Turn that OFF, quit and relaunch Safari to test.

If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

*** Video not available in my country - YouTube Help

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WinfredXu Author

Level 1

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Sep 17, 2014 7:17 AM in response to Carolyn Samit

Thanks a lot, Samit. But it doesn't work.

I already mentioned, Security - > Allow Plugins, it was set correctly. Nothing special.

And for Extensions, mine is totally empty.

Not only for youtube, all of the stream video website got this issue.

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WinfredXu Author

Level 1

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Sep 17, 2014 7:20 AM in response to Carolyn Samit

BTW, if I switch to Chrome, I can play.

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WinfredXu Author

Level 1

0 points

Sep 17, 2014 7:22 AM in response to Carolyn Samit

BTW, if I switch to Chrome, I can play.

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Cannot play any online video with macbook pro retina Safari. (Youtube, youku, tudou, etc..)

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