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iOS 8 Update Failed

Just tried to update my iPad Air to i OS 8 about half an hour after it was released to the public.

After the iPad restart in order for my Mac to install the software, a message came up in iTunes... Says iPad can't be updated at this time.


Basically I can't even use my iPad now because it's stuck in recover mode. Cant restore it either, "iPhone software update server cannot be contacted at this time please try again later".


Really need my iPad for school tomorrow and all my work is in there. I have backups but still...

Extremely disappointed, Apple 😟

iPad, iOS 8

Posted on Sep 17, 2014 11:36 AM

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Question marked as Best reply

Posted on Sep 17, 2014 12:09 PM

Wait till Apple's servers are less busy. It will be much safer and quicker than trying to download when everybody else is.

105 replies

Sep 19, 2014 3:47 AM in response to audreyhg

audreyhg, have you tried putting your iPad in DFU mode and then perform the restore. I was stuck in the same loop too, however, I just had to wait it out as it was a connection issue with the Apple servers.

Sometimes, just trying to update from a different system (and a different internet connection, helps!)


Did you make a backup before updating.

Sep 19, 2014 4:27 AM in response to kai_xxv

kai_xxv, try putting your iDevice into the DFU mode, you can do that watching two minute how to videos from YouTube.

Once your iDevice is in the DFU mode, you can then try the restore to see if that works for you. Regarding the effectiveness of these apps - snake oil.


Like most of us, sometimes just switching PC (with a different internet connection preferably helps), or trying at a different time helps. Sometimes, its just that the server is unreachable. Especially at times like this, when a major update has been rolled out. Server issues are common, during the first few days.


Hope that helps...

Sep 19, 2014 5:13 AM in response to Jammmmy

Yes I have this problem as well, but that was yesterday when I finally got the iPad to work after iOS8 update (kept rebooting). Now, after a day of having a working iPad 3, sometime during the night my iPad went back into this reboot loop problem that I had the first night trying to update to iOS8.


I'm stuck cause I use my iPad for everything and if I use my last back up it will cost me a weeks worth of work, check book balance, notes I have taken in meetings and responses to customers. Oh and one more thing, after finally realizing I would have to restore from my last backup when I connect to iTunes it recognizes my device but when I try to do the restore from backup it says "cannot restore from backup when Find My iPhone is turned on, Please turn off Find My iPhone before restoring". Hello! I can't get into my iPad to turn that off cause it's in this reboot loop! Ggrrrrr!


Right now I'm patiently waiting to find if someone knows how to fix it.

Sep 19, 2014 7:43 AM in response to mendozar787

I visited my Apple store where a Genius on break named Martine earned a week's worth of good karma for saving me from the line of 900 waiting for new phones. She advised me to run the Recovery (putting machine to factory mode) then restore from iCloud backup. I am 40 minutes into the process, but it looks as it should at this point. I hope it all holds afterward. All of which underscores the importance of backing up the device - in my case an iPad2 - before the download.


Nonetheless, I hold out little hope my much-loved and trusted device is going to be long for this world.

iOS 8 Update Failed

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