You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keyboard shortcut problems in iPhone 5S with iOS 8 update

Hey guys, I just updated to iOS 8 on my iPhone 5S and keyboard shortcuts are not working out. All the shortcuts I had saved before disappeared. This happened to me the last time I updated to iOS 7 with an iPhone 4S and I thought that had something to do with my phone being old. Now that it's a new phone they are all gone! Like an hour ago, I entered new shortcuts and now that I'm typing they disappeared too, anyone has the same problem or a possible solution? Thanks! 🙂

iPhone 5s, iOS 8

Posted on Sep 17, 2014 1:31 PM

Reply
214 replies

Sep 19, 2014 6:16 PM in response to beatrizarcer

As GeoFan noted, this problem is not solved. It comes and goes. This am, my shortcuts were all back. This evening, they're all gone again, even the new ones I created on the new iPhone 6. Baffling. Might it have something to do w/ Apple's opening up the keyboard to third-party party developers? I did add a Swype keyboard after the problem appeared to be resolved, & I wonder if that's what broke the shortcuts again

Sep 20, 2014 6:09 AM in response to jamieskidoo

Tried these workarounds and they don't last. As I stated in my original post, the more people that submit feedback to Apple the better. I updated my iPad mini to iOS 8 and all the shortcuts appeared on my iPhone. They soon disappeared from both devices. This is a data sync issue with iCloud. I'm not worried about data loss, but since we are all using shortcuts, we are all feeling the productivity pinch. Hopefully, the next update can fix this as it is annoying to lose this functionality. I'll keep trying different things and report back if I can come up with another workaround. At least QuickType predictive text is super useful once you adapt to it.

Sep 20, 2014 7:09 AM in response to sterling r

I now have some shortcuts in my phone but those are not the ones I had before updating. This problem happened to me before when I had an iPhone 4S and upgraded it to iOS 7, and I could never use keyboard shortcuts in that phone. Shortly after that, I bought a new iPhone and entered new shortcuts. As I thought the same thing would happen to me this time, I entered new shortcuts as soon as I realized the old ones disappeared after the update to iOS 8, of course I had like a thousand of them and now I only have 20 that disappeared when I posted the first time and have now reappeared I don't know why. I guess it has something to do with predictive text (on iOS 7 you didn't have to enable predictive text in order to use keyboard shortcuts). I'll report the problem to apple, we should all do.

Sep 20, 2014 9:01 AM in response to brevans61

The only shortcut I get back by powering down is the sample one that was already on my iPhone 6 when I first turned it on-- "on my way." I've had my 6 for about 14 hours, & all of my shortcuts appeared once, very briefly, and then vanished again. Nothing now brings them back. It doesn't matter which keyboard is enabled, doesn't matter whether predictive text is on or off.

Sep 20, 2014 10:19 AM in response to beatrizarcer

I lost all my keyboard shortcuts on my iPhone 5s after upgrading to iOS 8. They still showed up on my iPad Air (iOS 8) and iMac (10.9.5). There were, however, massive sync problems, sometimes they would only flow from one device to all the others, sometimes from one device to only one of the other two, sometimes not at all.


I deleted all my shortcuts and started from scratch, deleting “~/Library/Application Support/Ubiquity”, ~/Library/Dictionaries” and “~/Library/Mobile Documents/com~apple~TextInput” from the iMac and KeyboardDomain from my iOS devices.


Rebooted everything a dozen times.


Toggled Documents & Data Sync off and on a dozen times too in all kinds of combination with rebooting and deleting the aforementioned files.


Everything always starts working and syncing fine for a very short while, but sooner or later one of my devices stops receiving new shortcuts as I re-add them.


I reboot that device and it catches up. I enter new shortcuts, and that device doesn’t get any new shortcuts. This time, a reboot doesn’t fix anything.


After using my devices for a while, I notice shortcuts are entirely gone from both the iPhone and iPad, but not from the iMac.


I even upgraded my iPhone 5s to a 6, and right off the bat it had issues with keyboard shortcut sync. I also setup my iPad as new, and same thing: right off the bat, sync issues with keyboard shortcuts.

Keyboard shortcut problems in iPhone 5S with iOS 8 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.