Touch ID iPhone 5S Failed

They ran some diagnostic tests and said its some hardware related issue and got no solution yet !anyone got a chance to overcome this issue ?

This is hardware related issue ?? I dnt think so... Coz whenever this happens i reset netwrok settings and it starts working again....

Whatever it is.... it must be resolved soon 😟

I Just did a network settings reset but still not working 😢

Why Touch ID iPhone 5S Failed?

Please help me.

my 5s was working fine until i took it into apple for a part of my screen was lifting. after 3 hours i got my phone back and this issue arrived too. i tried hard reset i tried to update(but was already current) i tried to back up, i tried taking passcode on/off and absolutely NOTHING..its been 3 days now since i took it in and tbh I'm not going back to waste more of my time at apple while they break my phone further…i feel all of you're frustrations , well done anyone from apple reading this at selling broken devices

bidz1977 wrote:

I'm not going back to waste more of my time at apple while they break my phone further…

Wise thinking. Why take it back to get it fixed or replaced. Maybe a fairy will come along and sprinkle some pixy dust. If you don't want to go back then you'll have to live with it.

the only "pixie" dust it saw was if any was in my friends hand. no more apple and yes love to live with it....you're sarcasm is appreciated though,you must be a proctologist

No but I've come across many.

I am using IPhone 5s Sprint with IOS 7.1.1. One day, i open my iphone while it is on charing, My iphone my iphone seems to be frozen, not response any action. I tried to turn off the phone by long hold the power button. After turning on, i cannot use the touchid feature. i cannot on this feature again even it works fine before. I tried reset all setting but it doesn't work. I also tried to remove screen and touchID sensor out of the phone body and reconnect it again, but not work at all.

Anyone can help me resolve this issue?

So I had the same problem just after I got my screen replaced. But I turned off and on again and it worked normally...

i have this same problem, i have ios 8.1.2, and when i start my adventure with iphone and when i configure laungage, country, icloud, and when i have proposition to configure touchid i have this message "Failed unable to complete touch id setup please go back and try again"
when i finish configure i go to options and try again to configure touch id but i have always this same message.

My button home is clean, i have passcode, pls help me.

Sorry for my english, i'm not with america, england etc.

This can happen if u replace the screen or the home button is replaced or unplugged. Try to reset your iPhone and setup and a new iPhone don't restore from back up and it should work. If it still fails then your Touch ID sensor is bad

After reset I've updated to ios 8.1.3 still the problem is happening what to do? I've 5s also.

ok, so just to make sure the obvious is covered...

I just got a 6 and was setting it up for my wife. I entered her passcode so the phone would be like her old one, and then I thought, heck, I'll add my fingerprint since you can add more than one.

So I did. At least I thought so. Finished the setup, but...

It failed. Same error message as everyone else. That's when I checked this forum to see what else others might have done. I fiddled with it, checked setup, etc. The likelihood of hardware failure was low because it is a brand new phone.

Then, just because it seemed like something else to do, while scanning these replies, I went to "Turn Passcode Off". I entered the passcode I just set, then went back into "Add a Fingerprint..."

The 'Add' worked, and it asked for a backup passcode. It's all good.

So, since I didn't see this suggestion in any of the replied I scanned:

Turn off your passcode and try setting up the Touch ID fingerprint again.

Good luck.

my phone is hving this problem as well!How can i solve the problem??? emergency