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Level 1

9 points

Locked out of Family Sharing for 364 days

I setup Family Sharing following the directions exactly. It didn't work. So I stopped family sharing, followed the directions and still no success. So, I figured I just did something wrong during setup. So, I repeated the process. When I went to setup family sharing the 3rd time, I received the message that I can not join or create a family sharing account for 364 more days because I am limited to 2 times per year.

Now I can't use the 1 service I was excited about in iOS 8. Apple support says they have no idea how to help me.

Any suggestions?

iPhone 5s, iOS 8

Posted on Sep 17, 2014 4:30 PM

Posted on Sep 17, 2014 7:40 PM

not only is it totally ridiculous, but why is there no warning about this? "Hey, I see you're about to unjoin family share, just so you know you will be blocked for an entire year because apple rocks if you do this again!"

How hard is that to have that as a warning?

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149 replies

gugy

Level 1

8 points

Sep 19, 2014 6:26 PM in response to Thebow

Yep, Apple finally removed the lock. I was able to put my son in. Good job Apple fixing this quickly. 🙂

Sep 19, 2014 6:30 PM in response to gugy

YEs, they fixed our issue too.

Sep 19, 2014 8:05 PM in response to Waters7223

Apple now have a fix. I spent some time on the phone with them yesterday and just got an email saying it's fixed. The 365 day limit still applies but at least my family sharing works.

Sep 19, 2014 8:08 PM in response to sjthone

Apple have fixed the issue. Ask and you shall receive!

Sep 19, 2014 8:39 PM in response to sjthone

DITTO... I was told that they would get back to me after it was passed on to engineers.

Sep 19, 2014 8:47 PM in response to jcbigears

Well, if it WORKED, two attempts would be enough!

Sep 20, 2014 12:34 AM in response to David Roessli

Yep it's now working for me also. Happy that it was fixed so quickly.

Sep 20, 2014 3:38 AM in response to derekreilly

Working for me also.

My wife has been able to join the family, but she does not have access to my music...

Sep 20, 2014 9:00 AM in response to sjthone

Woke up this morning and was able to add my wife to Family Sharing. Seems that Apple fixed my wife's account After calling in my issue a couple of days ago.

Kudos to the AppleCare Team!!

Sep 20, 2014 3:11 PM in response to Richell_2000

Ditto here, was able to set it up.

Sep 21, 2014 2:43 PM in response to sjthone

Is there still the same limit to the number of times I can turn family sharing on or off as an organizer?

Oct 10, 2014 8:54 PM in response to AudioCrzy

Worked here, too. I didn't have two devices song had to log in and out from the same device, but it worked. Thank you!

Dec 27, 2015 2:01 PM in response to Thomas Levy

Apple doesn't care about child safety or security. Why are you required to use a credit card instead of a debit card on the account?

Jun 5, 2017 11:34 AM in response to sjthone

It's 2017 and I've still gotten this issue. Haiz.

Locked out of Family Sharing for 364 days