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User profile for user: miky2011
miky2011 Author
User level: Level 1
10 points

support chat not working

so, it's been 3 weeks that i try to start a support chat for my macbook but every bloody time it tells me that the chat is not working to try again in a few minutes.

my serial has apple care til sep 2016 so it's plenty of time left for me to use the support.


I need to find out why i have 100gb of data in "others" i checked the size of my docs folders and there is a total of 250gb accountable for, this extra 100gb i dont know where it's stored!


does Anyone know what could cause this problem with the chat?


Thanks

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Sep 17, 2014 3:09 PM

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1 reply
User profile for user: dominic23
dominic23
User level: Level 10
83,916 points

Sep 17, 2014 4:02 PM in response to miky2011

OS X 10. 7 Lion / 10.8 Mountain Lion / 10.9 Mavericks


About “Other”:


http://support.apple.com/kb/HT6047


Try these tips.


Go step by step and test.


1. Start up in Safe Mode.


http://support.apple.com/kb/PH11212



2. Empty Trash.

http://support.apple.com/kb/PH10677


http://support.apple.com/kb/PH13806





3. Delete "Recovered Messages", if any.


Hold the option key down and click "Go" menu in the Finder menu bar.


Select "Library" from the dropdown.


Library > Mail > V2 > Mailboxes

Delete "Recovered Messages", if any.

Empty Trash. Restart.



4. Repair Disk and Permissions


Steps 1 through 7


http://support.apple.com/kb/PH5836



5. Disk space / Time Machine ?/ Local Snapshots

Local backups


http://support.apple.com/kb/ht4878



6. Delete old iOS Devices Backup.


iTunes > Preferences > Devices

Highlight the old Backups , press “Delete Backup” and then “OK”.


http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US



7. Re-index Macintosh HD.


System Preferences > Spotlight > Privacy


http://support.apple.com/kb/ht2409

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support chat not working

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