Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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miky2011 Author

Level 1

10 points

support chat not working

so, it's been 3 weeks that i try to start a support chat for my macbook but every bloody time it tells me that the chat is not working to try again in a few minutes.

my serial has apple care til sep 2016 so it's plenty of time left for me to use the support.

I need to find out why i have 100gb of data in "others" i checked the size of my docs folders and there is a total of 250gb accountable for, this extra 100gb i dont know where it's stored!

does Anyone know what could cause this problem with the chat?

Thanks

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Sep 17, 2014 3:09 PM

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1 reply

Level 10

83,916 points

Sep 17, 2014 4:02 PM in response to miky2011

OS X 10. 7 Lion / 10.8 Mountain Lion / 10.9 Mavericks

About “Other”:

http://support.apple.com/kb/HT6047

Try these tips.

Go step by step and test.

1. Start up in Safe Mode.

http://support.apple.com/kb/PH11212

2. Empty Trash.

http://support.apple.com/kb/PH10677

http://support.apple.com/kb/PH13806

3. Delete "Recovered Messages", if any.

Hold the option key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Mail > V2 > Mailboxes

Delete "Recovered Messages", if any.

Empty Trash. Restart.

4. Repair Disk and Permissions

Steps 1 through 7

http://support.apple.com/kb/PH5836

5. Disk space / Time Machine ?/ Local Snapshots

Local backups

http://support.apple.com/kb/ht4878

6. Delete old iOS Devices Backup.

iTunes > Preferences > Devices

Highlight the old Backups , press “Delete Backup” and then “OK”.

http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US

7. Re-index Macintosh HD.

System Preferences > Spotlight > Privacy

http://support.apple.com/kb/ht2409

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support chat not working

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