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supaninja183 Author

Level 1

2 points

family sharing is not working

So today I downloaded IOS 8 on both devices, Ipod 5th generation and Iphone 4S. they both have different accounts. i set up the family sharing on both devices and they were both set up. i went on the Ipod 5th generation to download the previous purchases from the Iphone 4S and all the apps show up but when i try downloading it it comes up with a "redownload unavailable with this apple ID" then it says this download is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled. i now it was not cancelled or refunded because i play it on my Iphone 4S and it works. then i tried a different paid app and it does the error again saying the same thing. please help!!!!!!!!!!!!!

iPhone 4S, iOS 8, ipod 5th generation too

Posted on Sep 17, 2014 5:27 PM

97 replies

Jan 29, 2015 5:07 PM in response to supaninja183

A SOLUTION:

I had a similar issue where my purchases on my iPhone would not work on my wife's iPad. Family sharing was enabled on both and I was the organizer. I did everything right, but still could not get it to work. She could access the shared app page in the app store and see all the apps i had purchased and available to her to download for free, but when it finished downloading, it would show an error message " This is no longer shared with you" followed by ' you have to purchase it from the app store' i'm paraphrasing but it was what the error message read when it popped up.

I called apple support, they could not figure it out, moved up to tier 1 support, they looked at it, couldn't figure it out, called me back later with a solution that worked and I hope it does for some of you as well.

It is a simple fix; go under settings, iCloud, Family, then select the account on each individual device and toggle the 'share my purchases' button OFF, wait 10 seconds, then turn back to ON again. do the same on your other devices and it should work.

good luck.

Feb 18, 2015 11:50 PM in response to lilstinkers

I recently activated Family Sharing, but it is a big hassle to keep approving all downloads, including Free apps. How can I allow my son to download free apps, and require approval only for paid apps?

Thanks in advance for your reply.

debb99

Level 1

8 points

Jun 7, 2015 5:09 AM in response to brandonmb

The basics! Turn off, then back on saved me after HOURS of frustration. Thanks so much!

Sep 30, 2015 2:17 PM in response to Dan in VA

hi, just wondering if you resolved this? I'm pretty much in the same boat as you but have not yet committed to the new family share plan.

Jan 22, 2016 9:24 PM in response to JazzyJeffie

To stop having to approve all downloads you just have to turn that off for that member.

you can turn off 'Ask to Buy' for any family member If you are the organizer you can go to settings > ICloud> Family > [member] > and then toggle on/off Ask to buy

Apr 2, 2016 6:21 AM in response to supaninja183

In case this helps, make sure your devices have the correct version of iOS running:

You can use Family Sharing on your iPhone, iPad, or iPod touch with iOS 8 or later,...

source: Family Sharing - Apple Support

xiaobo

Level 1

9 points

Mar 24, 2017 7:58 AM in response to Valaid

This works for me after tried for hours! Thanks

family sharing is not working