Cannot see Sharepoint with iOS8

Our company also experienced this with NTLM auth on our internal pages. I downloaded the iOS 8.1 Beta this morning and it seems to have cleared up. Looks like a possible code regression here within Safari? We experienced a similar issue back with iOS 7 release which was fixed in 7.1 as well. Certificate based authentication was also broken with iOS8 (which was confirmed by Apple though our ESA) which is why we discovered this bug when we changed our sites back to NTLM auth. If you can try the 8.1 Beta it at least cleared up the NTLm issue, waiting on web changes now to go back and test cert auth again.

Thanks,

Cert-based auth does not appear to be broken for everyone indicating that there may be a way to resolve the issue without simply waiting for the release of 8.1.

The following thread contains more information on troubleshooting:

Error with client certficate auth on website. iOS7 - OK. iOS8 - error.

mannaggia wrote:

Unfortunately, Chrome is not really an option for us because we have a workflow system that sends out hyperlinks in emails that go to our Windows Auth sites, and Apple will not allow a default browser other than Safari, so tapping a link in an email always goes to Safari.

Doesn't fix the problem, but a workaround for you could be:

• Tap and hold the link in your email so you can copy it.
• Paste into Chrome

I had everyone in my office saying they could not get to our internal SharePoint site on their iOS devices. I was not having the problem, in a few moments of brilliance I recalled, I never use Safari, I use Chrome and it works fine. Just an FYI. Happy browsing.

Hi mannaggia,

We're experiencing a very similar issue, unable to authenticate to our Share Point 2010 web application using iPhone's Safari ever since we updated the iOS to 8.0 or 8.1, but Chrome works just fine. It prompts us to enter your credentials, but doesn't really go anywhere. It either re-prompts you again, or it just stays on a white page, with the blue bar indicator moving and stuck a quarter of a way from the top right corner of the Safari's browser. I too just reported this to Apple, but any luck hearing back from them on your end? I'm hoping, fingers crossed?

We have had some success with iOS 8.1 regarding NTLM and Cert Based Auth once again working. We are migrating our Cert based sites which were changed back to NTLM to their original auth form this evening. One behavior I have noticed is that the Safari browser seems to not respond well when you are cross browsing across sites with different auth models. Going from a cert based site to a NTLM site is hit or miss. Also our companies main internal landing page has multiple re-directs and content which can be a mix of cert and NTLM auth models. The browser seems to get stuck once it picks up one of these auth models and has difficulty navigating to a new page. also if you try navigating from a NTLM page that has not finished loading to a page with a different auth model it will fail more times than it works... A quick clearing of the cache clears this up 98% of the time. Your mileage may vary, these are just observations we have seen thus far.

I too just reported this to Apple, but any luck hearing back from them on your end? I'm hoping, fingers crossed?

Never heard anything from Apple. The fix was not even listed in the 8.1 changelog, even though it did change because it works for us now.

Did you guys had to do something to make it work?

evenstarline wrote:

Did you guys had to do something to make it work?

No, just installed iOS 8.1 and it worked.

That's interesting, still not working for us. It prompts for your window's credential, but doesn't go anywhere.

Are you still using NTLM authentication for your site? Have you tried clearing the cache of the impacted device?

To address the other comment Apple did acknowledge this issue through our ESA, but the other poster is correct no mention of this in release notes at all. Very disappointing as we saw similar behavior with the launch of iOS 7

Our systems admin handles this, but I do know our Share Point authenticates using Windows Active Directory. Where can I check to see if NTLM is being used for the SP site? If you're referring to clearing the History and Website Data from the iPhone's Settings --> Safari --> Clear History and Website Data, then yes I have.

Are you using NTLM? What version of SharePoint are you running on?

This isn't a Mac / Apple problem. It's a .NET problem (which uses User Agent sniffing to customize certain controls as they are output, including navigation menus on SharePoint)

I wrote a blog post which includes the fix you need your SharePoint administrators to use: Did Safari or IOS 8 break your SharePoint 2010 site?

Dustin,

FYI, also left the same comment on your blog, just wanted to post it here as well.

Safari is prompting the user to enter their credentials, but after entry it keeps re-prompting again, and at times just goes to a white page. Is this the fix for this issue as well? If yes, that's great, but is it safe to just apply the same steps you mentioned to my production Share Point 2010 without worrying about testing it?