iTunes 11.4 bug when used with OS 10.6.8 - won't sync or backup iPhone

Please read the post by Tom Petro-Roy. His solution worked for me. Thanks, Tom!

This worked for me as well with my 32 bit MacBook. Thanks!

Thanks LuvMe,LuvMyiPod,

I appreciate your pulling everything together in an easy-to-follow plan. I applied your fix and I'm now back to syncing and backing up my iPhone 5 on an old MacBook Pro running 10.6.8.

I initially contacted apple when the problem (no iPhone sync or backup, no USB link, iPhone content misrepresented) first occurred. Apple customer support was very responsive, but powerless to do anything beyond the normal steps like reloading iTunes 11.4. The OS X team handed me off to the iOS team after uploading a bunch of files from my machine to help engineering figure out what was happening. The iOS tech rep said they subsequently had several more reports, so they know it wasn't just my problem.

After following your fix-plan, I understand why Apple's help desk says one "can't" retrogress to an earlier version of iTunes. It's not something all users are going to be comfortable with doing, but the fix you, cwa2, enee and Zak presented and developed got me back in business.

Thanks again,

TalentFinder

that did it, Tom Petro-Roy... thanks for the knowledge drop!

Hi Tom -

Thanks for your post on the iPhone syncing problem fix. I tried that same process under the direction of an Apple Tech, but it didn't work for me. Maybe my memory isn't completely accurate.

Were you running a 32 bit machine with a Intel Core Duo (not Core 2 Duo which is 64 bit) as well as 10.6.8? I got an error message saying that the Apple USBEthernetHost.kext file wasn't installed properly, so that was the initial focus of the Apple help desk action to fix.

Some people have sugggested that the USBEthernetHost.kext file, or maybe some other file, was a 64 bit version and unsuitable for a 32 bit machine. However, the Apple tech said that people with more current machines were also having problems.

Thanks,

TalentFinder

TalentFinder,

Yes, I have an iMac Core Duo. I did not get any error messages when I installed iTunes 11.4. I just had the "no-sync,Other content" problem. When I saw LoveMe,LoveMyiPod's solution, I speculated that the problem might be that one of the files in question might be corrupted and, for some reason, not replaced when iTunes was updated. I actually started with the USBEthernethost.kext file since the iPhone connects via USB. and lucked out that it worked the first time. I don't know if the file was corrupted or just too old or what, all I know is that it worked.

BIg thanks Tom Petro-Roy for the info and for the guy that made this OP post just ran into this problem with my 32 b MacBook Pro on 10.6.8 with iPhone 6 and deleted the file and iTunes and reinstalled iTunes and it sync great thanks again to all

RKO1195.com

Thanks. This seems to have worked perfectly.

Hi all

this worked a treat for me, so thanks but does anyone know if the issue has been fixed so I can plug in my new iPhone 6 to sync mp3's?

many thanks in advance.

This worked for me on

iTunes 11.4

32-bit Mac Mini w/ 10.6.8

iPhone 6 Plus with 8.0.2

Thanks!

THANK YOU VERY MUCH. LuvMe,LuvMyiPod's solution in the parent post worked excellent.

sagehealth

How did this work for you? I downloaded iTunes 12.0.1 at the link you provided. When I launched the installer, it said I needed OS X 10.7.5.

How did you get this to work on 10.6.8?

Thanks very much, Tom Petro-Roy! Your solution worked. (My problem was that Manually manage music would not work at all, in addition to incorrect iPhone music contents showing in iTunes, and inoperable Sync Music Selected playlists...) iMac Intel Core Duo, OS 10.6.8, iTunes 11.4, iPhone 5, iOS 8.1.2. Apple posts the iTunes 11.4 installer at http://support.apple.com/downloads/#itunes. Could not drag AppleUSBEthernetHost.kext out of the Extensions folder to move it (that would only make a copy); had to use 'sudo mv ...' in the Terminal window.

LuvMe,LuvMyiPod.... You are a lifesaver!. I did just what you suggested and I'm back in action. Thank you!!

2005 MBP, 10.6.8, Intel (it's my workhorse), and iPhone 5s

The link:

(1) Use this link to download a copy of iTunes 11.3.1:

************

... Goes to iTunes 12.2?

I am also 10.6.8, iTunes 11.4, iPod 8.4. However, I am not experiencing the "greyed out" sync button. When I click the sync button, the progress bar goes through all 6 steps farily quickly - but no music is sync'd to the iPod. I can manually update the music from the Library to the iPod though. Which I don't want to be stuck with.

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