IOS 8 won't sync music with itunes

I spent some time at the Apple Store today, and the "Genius" basically said it was a known iTunes bug, and that there was no solution as yet -We need to wait for Apple to release an update to iTunes that addresses the problem. He said it hit him on his first day with his new iPhone 6.

He made a point of pushing my case up to the people at corporate, and HIGHLY recommended that everyone here do the same. Apple doesn't monitor these boards too closely, but if everyone here who has the problem were to actually contact Apple Support and get a case number, that would seriously speed up the creation of a fix.

As a temporary workaround, he suggested that I restore my iPhone or iPad back to factory, NOT use my backups and start fresh. That eventually worked for my iPhone, but it took several syncs to get all my stuff back (I told it to sync 5,200 songs, but the first sync only did 300 -the second did 1200, and the third did the rest). Again, the Apple Genius said that showed a problem with iTunes, not my phone. He would have done what mrg34 suggested (delete, redownload, reinstall iTunes), but it seems you can't do that anymore as it is so closely tied to the OS under Yosemite.

Not what any of us want to hear, but at least it's an answer that accounts for all of the various problems and semi-solutions. PLEASE contact Apple Support and tell them about the problem. The more we do that the faster they'll get on it.

None of the advice here was helping my new iPhone 6. Finally in desperation I did a full restore. It was fine synching for a week. Now the problem is back again, and I just want to throw it through the window.

I struggled with this issue for some time. Rebooted computer and phone, wiped phone storage, etc, etc. I did NOT rebuild my entire iTunes library.

Worked my phone with basics, no media. Today something inspired me to switch off Wifi sync (that had escaped me so far). Also made sure that all 'sharing' settings are off (show all, match, etc). I tried Tones and that synced. Then I tried the big one -music- and it's syncing as we speak (so to speak). It's over 18.000 tracks, so it will be a while before it finishes, but I can se on the phone that playlists have been created, songs are being copied and artwork is there. Is this possibly a conflict between multiple channels, i.e. between cable and wifi?

Phone: iPhone 4S

Memory: 64gb

iOS: 8.1

OS: Lion 10.7.5

Computer: MacPro 2x3Ghz Dual Core Xenon, 6Gb mem

iTunes: iTunes 12.0.1.26

Connection Method: Classic Apple iPhone USB cable

Sync Method: Auto, all

Music Collection: 95% iTunes ripped MP3/AAC/AIFF format; 5% iTunes Store AAC purchases

Automatically Sync this Phone when Connection: No

Wifi Sync: Off

Sync only Checked Songs and Videos: Yes

Manually Manage Music and Videos: No

iTunes Match: Off on iPhone and Computer

iTunes Convert Higher Bit Rate Songs: Yes, 128

Have you found a permanent fix (if yes, describe): see above, permanent? We hope and pray!

This worked for me too. Thanks!

Im still having this issue please help me

I tried this yesterday, and it worked on both of my devices

not sure if it was a fluke or not

let me know if it works for you

need confirmation lol

delete all music from your iPhone manually

settings > general > usage > manage storage > music

delete all the songs from there

settings > music

turn off show all music

and then try syncing your songs with iTunes

I’m always using the iPhone file manager to manage and sync the music on my iPhone, and no such troublesome issue was encountered.

If you turn off "Sync only checked songs and videos" under the summary tab, then choose the check marks under the songs you want to sync under the music tab, it will sync you songs.

After many failed attempts over the past week or two this method looks to be working for my iPhone 4s and updated itunes (12.0.1.26) - showing that it's copying all 2014 songs (midway thru and still going).

Manually deleting all songs from the iPhone through the settings tab (settings > general > usage> manage storage > music) then turning off "show all music" under settings > music.

Thanks leilanih!

so glad it worked for you!

I have the same problem as you. So waiting for your reply soon to know how you can fix it.

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Ms. Yen - http://bepducnhapkhau.vn/

I figured it out. You have to manually go to the specific album you want on itunes and right click. There is a line that says, "Add to playlist." Once you scroll to that it will ask if you want it uploaded to your iphone or to another playlist. You must have your phone already plugged into your computer to achieve this. Let me know if it worked as easily for you!

Under iphone summary in itunes - I took somebody's advice - unchecked ALL the boxes under options - and then checked 2 things: 1)automatically sync when this iphone is connected and 2) manually manage music and videos - clicked APPLY - then on the music tab I checked "sync music" at the top and then "selected playlists, artists, albums and genres then clicked apply / sync IT WORKED! All my playlists finally downloaded onto the iphone 6. hope this helps someone!

The BUG can be created by doing the following on ios8 and itunes 12.

1) Sync a large library across to your device and let it complete.

2) Once complete, sync out a chunk of music (or remove check and recheck sync music) another set of music across but dont let it complete (eg you need to go now urgently).

3) Sync

This will create a large OTHER section that contains the normal user files AND orphaned music files.

Only way i know to remove it is to do a complete reset (Reset all content and settings on phone) and setup phone as new. Then restore from backup once new phone is running. The OTHER may appear in itunes but if you check manage music manually, it will disappear and you can resume syncing your library. Note. Every mistake you make adds to the OTHER section.

Best way forward until a update for the BUG is found is to:

Setup your playlists correctly as you want it.

Reset the phone.

Restore and resync and allow it to complete without interruptions using the lightning cable (wi-fi syncs tend to break).

DONT touch manage music or remove music after this.

Good luck to all of us until Apple finds a fix.

Thank you, that was it! I was blaming my new iPhone 6 or iOS8, but it was actually a mistake I made when transferring the library from my SSD drive to another disk!