Mitton79
Level 1 (5 points)

Q: IOS 8 High Cellular Data Usage

Upgraded my wife's iPhone 5 32GB to IOS 8 yesterday. About an hour after I upgraded she got an SMS from her provider saying she only had 100MB left of her data package. About a minute later she got another SMS to say it ran out. I reset Cellular Usage Statistics and bought another 250MB data bundle.

About 2 hours later she got another SMS saying she had again used up all data and that out of bundle rates apply, when I checked Data Usage it had used 297MB. She did not use the phone at all during this time.

 

I have disabled everything under Use Cellular Data For: long ago, except Contacts, Find iPhone, Maps, IMDB, Mail, Settings, Weather and WhatsApp.

None of these Apps had excessive usage under them, some a few KB. System Services had used 404KB.

 

Personal Hotspot was Off.

 

Everything in iCloud except for Find My iPhone is off. iCloud is signed in.

 

Use Cellular Data is off under iTunes & App Store

 

I have gone through all the Apps at the bottom of Settings and none of them have Cellular Data active.

 

iTunes Radio under Music is not set to use Cellular.

 

Is there anywhere else I can check what would be using so much data, have turned Cellular Data off for now?

I am at a loss, I upgraded my iPhone 5 16GB the same way as my wife's and I have not used any extra data, sitting at 247MB since September 1st.

My wife's phone has not changed since before the upgrade, so all settings were the same and it has never used this much data.

 

Any help would be appreciated.

iPhone 5, iOS 8

Posted on Sep 19, 2014 12:39 AM

by Mitton79,Solvedanswer
Mitton79 Mitton79
Level 1 (5 points)
A:

OK, so I got it fixed, had to reset the phone completely and set it up as new.

 

Settings>General>Reset> Reset all Content and Settings.

 

Log in to App Store and all Apps are there for download.

Posted on Sep 23, 2014 1:21 AM

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Q: IOS 8 High Cellular Data Usage

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  • by AlexanderHolzer,

    AlexanderHolzer AlexanderHolzer Sep 19, 2014 10:45 AM in response to Mitton79
    Level 1 (0 points)
    Sep 19, 2014 10:45 AM in response to Mitton79

    I am encountering the same problem with my iPhone 4S!

     

    Every application uses only few MB (including System Services), but I had already to pay for 7 (!!!) extra data bundles (2€ each).

    I tried restarting the iPhone, closing all background apps but the problem is still not resolved! I have vodafone italy as provider.

     

    Every kind of solution for this problem is welcome, because at least for me the update on iOS didn't remain "for free"!

     

    Thanks,

    Alex

  • by Flutt3r,

    Flutt3r Flutt3r Sep 20, 2014 2:45 AM in response to Mitton79
    Level 1 (0 points)
    Sep 20, 2014 2:45 AM in response to Mitton79

    Have the exact same issue.

    Not using the phone and keep on getting notification that my cellular bundle has depleted.

     

    Have reset the statistics to try and find the culprit app, but can't find anything.

     

    The current period statistics at the top shows many cellular MBs used within moments of resetting the stats - even with the phone in standby. The usage stats only show cellular data usage for a select few apps and system services - but these are all for really small figures (18 KB, 43 KB, 11 KB, 11 KB and 110 KB for system services.) They do not add up to the total usage at all!

     

    Cannot understand what is using the data?

  • by nukraxE,

    nukraxE nukraxE Sep 20, 2014 12:15 PM in response to Mitton79
    Level 1 (0 points)
    Sep 20, 2014 12:15 PM in response to Mitton79

    I too am facing the same thing with my iPhone 5 16GB

     

    I left the phone alone and connected to the wifi after upgrading to iOS 8 and two hour later I got an SMS from my provider that I have went through all 500MB of my data allocation!

     

    The phone was idle! Checking through the Cellular Data Usage I saw that Document & Sync in System Services used up 350MB within the hour!

     

    I disabled a lot of the apps Cellular Data options and disabled many iCloud stuff. I resetted Cellular Data Usage and then I purchased a further 500MB and left the phone idle again. When I went to check the phone after 15 minutes, Document & Sync has eaten up 35MB within that time span!

     

    WHat THE HECK is GOING ON?!?

  • by Mitton79,Helpful

    Mitton79 Mitton79 Sep 22, 2014 5:48 AM in response to Mitton79
    Level 1 (5 points)
    Sep 22, 2014 5:48 AM in response to Mitton79

    OK, so I put my wife's phone on a wi-fi network on ADSL with unlimited data for about 5 hours. During this time I updated all Apps.

     

    I also went to Settings - General - Reset and reset Network Settings and All Settings

     

    Made sure Settings - General - Background App Refresh was turned Off.

     

    Turned Cellular on again, thinking after 5 hours it would have downloaded what was missing and within about 80 seconds it went from 0 to 49.4MB under Cellular Data Usage

     

    I don't know what else to do, trying Reset All Content and Settings now, will just set the phone up as a new phone. Will have to buy another data bundle though.

     

    Apple's lack of response is SHOCKING, this is clearly a problem with IOS 8. My iPad loses network every 30 to 60 minutes since the update to IOS 8. All I can do to get it back is do a hard reset by pressing both buttons till I see the Apple sign. It then works fine and I can browse the internet but if I leave it again for a while, it loses network again.

  • by johnnyrj,

    johnnyrj johnnyrj Sep 22, 2014 6:07 AM in response to Mitton79
    Level 1 (0 points)
    Sep 22, 2014 6:07 AM in response to Mitton79

    Mitton: have you tried iTunes restore / clean install ? Sometimes a corrupt OTA or backup file is to blame. Or there might be something wrong with your carrier updated settings (which they would have to release a new one).

     

    my iPad is working fine with iOS 8. I did a clean install and had to put back all apps manually. But i am getting better battery life and no problems with Bluetooth, wifi or LTE signals.

  • by denisefromalden,

    denisefromalden denisefromalden Sep 22, 2014 11:32 AM in response to Mitton79
    Level 1 (0 points)
    Sep 22, 2014 11:32 AM in response to Mitton79

    I think the problem is with Settings>iCloud option. Depending on what options are turned on, I think it could be pushing a lot to the Cloud. Under iCloud Drive there is also an option to allow apps to store documents and data in the Cloud. I turned this off.

  • by deperu,

    deperu deperu Sep 22, 2014 6:45 PM in response to nukraxE
    Level 1 (0 points)
    Sep 22, 2014 6:45 PM in response to nukraxE

    After upgrading to the new IOS8, I noticed that my data plan just skyrocketed, and started getting those annoying text messages from AT&T about how I was eating the data like crazy, it went from 600MB to 900MB like in 15 minutes, and of course that I was getting charge $20 for it. After my second attempt trying to get an answer from AT&T I was told that the new IOS8 will open the gates to all your data (GPS, service location, etc) and received some tips on how to prevent that, try these options, I just did it myself, but not been able to pinpoint if this will stop, anyway I thought to share this info:

     

    1) Settings>General>iCloud>Documents & Data... Scroll down and have the customer turn off Use¿Cellular Data
    2) Settings>iTunes & App Store> Scroll down to AUTOMATIC DOWNLOADS and have the customer turn off MUSIC, APPS, UPDATES
    3) Settings>General>Background App Refresh (turn off any apps that the customer doesn't want to automatically refresh with their information)
    4) Settings>Privacy>Location Services (the customer will see all the apps that have the GPS enabled(Everything should be turned off except Setting Time Zone)

     

    I hope this helps

     

    Good luck

  • by MarkP63,

    MarkP63 MarkP63 Sep 22, 2014 6:54 PM in response to Mitton79
    Level 1 (0 points)
    Sep 22, 2014 6:54 PM in response to Mitton79

    I have this issue to. I believe its a Mail connected issue. Check your battery usage and your Apps Cellular usage and I bet you see the majority of usage is from Mail (background activity).

     

    Try setting all email accounts to Fetch. Hopefully the good people at Apple will resolve this soon.

  • by Mitton79,Solvedanswer

    Mitton79 Mitton79 Sep 23, 2014 1:21 AM in response to Mitton79
    Level 1 (5 points)
    Sep 23, 2014 1:21 AM in response to Mitton79

    OK, so I got it fixed, had to reset the phone completely and set it up as new.

     

    Settings>General>Reset> Reset all Content and Settings.

     

    Log in to App Store and all Apps are there for download.

  • by russoul,

    russoul russoul Sep 24, 2014 12:04 PM in response to Mitton79
    Level 1 (0 points)
    Sep 24, 2014 12:04 PM in response to Mitton79

    I am having this same problem. I looked at ATT records and it shows HUGE 1 GB use at 3AM? What is up with that?!?!?!

  • by russoul,

    russoul russoul Sep 24, 2014 12:05 PM in response to denisefromalden
    Level 1 (0 points)
    Sep 24, 2014 12:05 PM in response to denisefromalden

    has this actually worked for anyone?

  • by yuninggg,

    yuninggg yuninggg Sep 24, 2014 5:30 PM in response to Mitton79
    Level 1 (0 points)
    Sep 24, 2014 5:30 PM in response to Mitton79

    i have the exact same problem and my data has reset on 21Sept and my usage has reached 1.6GB?! That's almost a months worth of data!! I've already switched off my background apps refresh and automatic downloads and cellular usage for almost all apps, except for whatsapp. It's not possible to use up so much data just by texting?! Solve my problem pleaseT_T

  • by deperu,

    deperu deperu Sep 24, 2014 5:37 PM in response to yuninggg
    Level 1 (0 points)
    Sep 24, 2014 5:37 PM in response to yuninggg

    As posted above, I had the same problems and followed these recommendations from AT&T, so far so good, my data now seems under control....

     

    1) Settings>General>iCloud>Documents & Data... Scroll down and have the customer turn off Use¿Cellular Data
    2) Settings>iTunes & App Store> Scroll down to AUTOMATIC DOWNLOADS and have the customer turn off MUSIC, APPS, UPDATES
    3) Settings>General>Background App Refresh (turn off any apps that the customer doesn't want to automatically refresh with their information)
    4) Settings>Privacy>Location Services (the customer will see all the apps that have the GPS enabled(Everything should be turned off except Setting Time Zone)

     

    Good Luck

  • by connor4747,

    connor4747 connor4747 Sep 24, 2014 11:03 PM in response to Mitton79
    Level 1 (0 points)
    Sep 24, 2014 11:03 PM in response to Mitton79

    I am having the same issue. I have blown through my 2GB data cap with minimal usage on my part. I checked the "System Services" tab under "Cellular" and it showed 148MB was used for "iTunes Accounts" since Sunday evening (9/21) when I reset the statistics. Today, three days later, I am shocked to see several notifications from Verizon notifying me that I am at 90% of my data usage for the month. I reset the statistics again a mere 6 hours ago, and am already at 46.2MB of "iTunes Accounts" being used. I don't have iTunes Match, and iTunes and App Store downloads are disabled over cellular. My cycle restarts on Oct 6. Looks like I will be paying for Apple's mistake, literally.

     

    My battery like also has never been worse.

     

    iOS 8? More like iOS "ate" all of my data and battery life.

     

    iPhone 5s, Verizon, 16GB, iOS 8.0

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