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Mitton79 Author

Level 1

5 points

IOS 8 High Cellular Data Usage

Upgraded my wife's iPhone 5 32GB to IOS 8 yesterday. About an hour after I upgraded she got an SMS from her provider saying she only had 100MB left of her data package. About a minute later she got another SMS to say it ran out. I reset Cellular Usage Statistics and bought another 250MB data bundle.

About 2 hours later she got another SMS saying she had again used up all data and that out of bundle rates apply, when I checked Data Usage it had used 297MB. She did not use the phone at all during this time.

I have disabled everything under Use Cellular Data For: long ago, except Contacts, Find iPhone, Maps, IMDB, Mail, Settings, Weather and WhatsApp.

None of these Apps had excessive usage under them, some a few KB. System Services had used 404KB.

Personal Hotspot was Off.

Everything in iCloud except for Find My iPhone is off. iCloud is signed in.

Use Cellular Data is off under iTunes & App Store

I have gone through all the Apps at the bottom of Settings and none of them have Cellular Data active.

iTunes Radio under Music is not set to use Cellular.

Is there anywhere else I can check what would be using so much data, have turned Cellular Data off for now?

I am at a loss, I upgraded my iPhone 5 16GB the same way as my wife's and I have not used any extra data, sitting at 247MB since September 1st.

My wife's phone has not changed since before the upgrade, so all settings were the same and it has never used this much data.

Any help would be appreciated.

iPhone 5, iOS 8

Posted on Sep 19, 2014 12:39 AM

Top-ranking reply

Mitton79 Author

Level 1

5 points

Posted on Sep 22, 2014 5:48 AM

OK, so I put my wife's phone on a wi-fi network on ADSL with unlimited data for about 5 hours. During this time I updated all Apps.

I also went to Settings - General - Reset and reset Network Settings and All Settings

Made sure Settings - General - Background App Refresh was turned Off.

Turned Cellular on again, thinking after 5 hours it would have downloaded what was missing and within about 80 seconds it went from 0 to 49.4MB under Cellular Data Usage

I don't know what else to do, trying Reset All Content and Settings now, will just set the phone up as a new phone. Will have to buy another data bundle though.

Apple's lack of response is SHOCKING, this is clearly a problem with IOS 8. My iPad loses network every 30 to 60 minutes since the update to IOS 8. All I can do to get it back is do a hard reset by pressing both buttons till I see the Apple sign. It then works fine and I can browse the internet but if I leave it again for a while, it loses network again.

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283 replies

Apr 10, 2015 6:16 PM in response to Stanky

it didn't solve my problem

Zheeno

Level 1

0 points

Apr 13, 2015 9:11 AM in response to Stanky

iOS 8.3 is still the same as the others Stanky. My wife's iPhone 6 has used over 11GB of data and she's constantly on WiFi at home and work. This is what I hate about closed source operating systems!

mylife36

Level 1

0 points

Apr 22, 2015 9:54 PM in response to richindaytona

@ Rich so you think it's the SIM card?

May 21, 2015 6:25 PM in response to UserExperience

One more thing:

3) Settings -> General -> Background App Refresh Off

May 21, 2015 6:27 PM in response to benny.benzino

No, leave iCloud On. You don't want to cripple your user experience.

May 21, 2015 6:53 PM in response to UserExperience

If you don't use handoff you could disable that as well. It's only useful if you have other devices that support it.

sjc83

Level 1

0 points

Jul 24, 2015 2:46 PM in response to Stanky

Still having a HUGE issue with this and no one seems to have any answers. 😢

Sep 4, 2015 8:24 AM in response to Rich Sajdak1

AT&T as well, and I've no cloud involvement. Wondering if it has to do with an update as I've never experienced this before. Maybe the last 6 weeks or so..

Sep 6, 2015 4:29 AM in response to Well Seasoned

I'm using an ipad mini on 8.4.1 with Virgin media and this had rendered it all but useless when out and about. The has only occurred within the last month.