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Mitton79 Author

Level 1

5 points

IOS 8 High Cellular Data Usage

Upgraded my wife's iPhone 5 32GB to IOS 8 yesterday. About an hour after I upgraded she got an SMS from her provider saying she only had 100MB left of her data package. About a minute later she got another SMS to say it ran out. I reset Cellular Usage Statistics and bought another 250MB data bundle.

About 2 hours later she got another SMS saying she had again used up all data and that out of bundle rates apply, when I checked Data Usage it had used 297MB. She did not use the phone at all during this time.

I have disabled everything under Use Cellular Data For: long ago, except Contacts, Find iPhone, Maps, IMDB, Mail, Settings, Weather and WhatsApp.

None of these Apps had excessive usage under them, some a few KB. System Services had used 404KB.

Personal Hotspot was Off.

Everything in iCloud except for Find My iPhone is off. iCloud is signed in.

Use Cellular Data is off under iTunes & App Store

I have gone through all the Apps at the bottom of Settings and none of them have Cellular Data active.

iTunes Radio under Music is not set to use Cellular.

Is there anywhere else I can check what would be using so much data, have turned Cellular Data off for now?

I am at a loss, I upgraded my iPhone 5 16GB the same way as my wife's and I have not used any extra data, sitting at 247MB since September 1st.

My wife's phone has not changed since before the upgrade, so all settings were the same and it has never used this much data.

Any help would be appreciated.

iPhone 5, iOS 8

Posted on Sep 19, 2014 12:39 AM

Top-ranking reply

Mitton79 Author

Level 1

5 points

Posted on Sep 22, 2014 5:48 AM

OK, so I put my wife's phone on a wi-fi network on ADSL with unlimited data for about 5 hours. During this time I updated all Apps.

I also went to Settings - General - Reset and reset Network Settings and All Settings

Made sure Settings - General - Background App Refresh was turned Off.

Turned Cellular on again, thinking after 5 hours it would have downloaded what was missing and within about 80 seconds it went from 0 to 49.4MB under Cellular Data Usage

I don't know what else to do, trying Reset All Content and Settings now, will just set the phone up as a new phone. Will have to buy another data bundle though.

Apple's lack of response is SHOCKING, this is clearly a problem with IOS 8. My iPad loses network every 30 to 60 minutes since the update to IOS 8. All I can do to get it back is do a hard reset by pressing both buttons till I see the Apple sign. It then works fine and I can browse the internet but if I leave it again for a while, it loses network again.

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283 replies

ManSinha

Level 6

12,177 points

Jan 6, 2015 2:02 PM in response to ajstorey

Thank you for posting your experience

A small question - did you have notes running or using cellular data when you had the data drain? Or were they shut off?

Thanks

ManSinha

Level 6

12,177 points

Jan 7, 2015 9:25 AM in response to Schenemene

You may want to consider bringing this to an Apple store - see if they have anything to offer

Jan 8, 2015 1:27 AM in response to Mitton79

Generally its because icloud usage is turned on (even with cellular)

Settings ->iCloud -> iCloud Drive ->Use Cellular data (off)

Or select only those apps you want. .

Jan 8, 2015 1:37 AM in response to DakerDoober

iCloud Drive is not turned on. Documents & Snycr. is still wasting MBs.

Jan 20, 2015 6:58 AM in response to Mitton79

To cut a very long story short, after trying many things suggested in this thread (restore from back-up, clean start, remove suspect apps, disable services selectively …), none of which stopped my iPhone 5S from racking up large transfer volumes under Documents & Sync on cellular (and having awful battery life), this is what worked for me:

1. Log out my Retina MBP from iCloud (clicking through many dire warnings).

2. Log out my iPhone from iCloud (ditto).

3. Log rMPB back into iCloud. Enable desired services.

4. Disable Handoff on rMBP. (It's "Allow Handoff between this Mac and iCloud Services" in the General System Preferences pane.)

5. Log iPhone back into iCloud. Enable desired services.

6. Disable Handoff on iPhone (Settings->General->Handoff & Suggested Apps)

I have not yet dared to turn Handoff on again. I can live without it — and I just love the battery life I'm getting: best I can remember.

Just in case you wonder, once Handoff is disabled, Bluetooth can be enabled on both devices. I'd had it turned off on the iPhone before the steps above.

My suspicion is that some Continuity-related database somewhere on my rMPB was corrupt, making it impossible for iCloud-connected devices ever to believe that they were properly synchronised. Except, if that's the case, why did I never have a problem with my iPad Air, which also has cellular data? Truth is, I don't know, and, having tried so many things, I can't even be sure if it's the steps above that fixed the problem.

miyang1

Level 1

0 points

Jan 21, 2015 8:01 AM in response to Mitton79

The same happens here, just checked my bills, used 3.5GB within a day while I have my home wifi connected all day.

Anyone have a solution?

liamski

Level 1

8 points

Jan 29, 2015 3:10 AM in response to Eltham Jones

Many thanks. Will limit the apps that can use data

liamski

Level 1

8 points

Jan 29, 2015 3:17 AM in response to Eltham Jones

Maybe its streaming media through twitter thats inflated the figure,ie: youtube and soundcloud clips etc?

Seems excessive though

liamski

Level 1

8 points

Jan 29, 2015 7:57 AM in response to AppleSucks99

Ok chief - I'll give it a go

Feb 1, 2015 9:30 PM in response to Mitton79

I have an iPhone 4S without LTE (4G) but the same problem with the huge data usage.

Feb 7, 2015 2:58 PM in response to harveje

I have an extended warranty with Geek Squad.

JaynDoe

Level 1

0 points

Feb 7, 2015 3:03 PM in response to webdevandy

Webdevandy, i had mine replaced about a month ago (AppleCare). It did not fix the issue.

alig31

Level 1

8 points

Mar 19, 2015 9:25 AM in response to Jonathan Guidry

Has anyone seen this being resolved by IOS 8.2?

alig31

Level 1

8 points

Mar 19, 2015 9:34 AM in response to webdevandy

It seems to be the apple mail app for me too although n ot 100% sure as I use that all the time so expect it to be much greater than any other.

Stanky

Level 1

0 points

Apr 8, 2015 10:03 PM in response to Romulin101

Not sure if it will resolve this issue, but iOS 8.3 is now available for download. It appears to resolves a number of issues, and is probably worth a try.

IOS 8 High Cellular Data Usage