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iOS 8 Auto Reply and Exchange 2010

I think I've identified an issue with the new Auto Reply feature in iOS 8. A little disappointed as this was the feature I was most looking forward to as soon as I heard about it.


Microsoft, in their infinite wisdom introduced a 'feature' in Exchange 2007 and above that allows, well forces, you to have different internal and external text for your Out of Office. I can see this is useful, but I've always been frustrated that there isn't a way to turn it off and have a single message.


While testing this on a couple of devices, iPhone5S and iPad, it seems that changing the text for Auto Reply only affects the internal message, not the external. I wouldn't mind if I had to copy/paste the text between the 2, but there doesn't seem to be an option.


Can anyone shed any light on this?


Thanks in advance,


Noel

iPhone 5s, iOS 8

Posted on Sep 19, 2014 2:38 AM

Reply
29 replies

Oct 15, 2014 2:53 AM in response to NoelTaylor

I've just got back into the office and have been informed by external clients that my auto responder is out of date. My internal colleagues confirm they received the correct responder. I created the responder on iOS8 on my iPhone 5.


I wonder if you never entered an external message in the past it then defaults to the mobile responder that is set?


It seems I will have to download the outlook web app to set auto responders using my phone.

Oct 21, 2014 2:01 PM in response to NoelTaylor

I just tried this again. It still works for me on my Iphone 6. On 8.1. The option is still there. Still works. I wonder if it depends on your exchange version. Im not a tech guru, but we use webmail at my office to log into exchange server.


****Update**** Tried again internal and external. The Internal is updating the date. The external is not, but I do get a reply either way.


http://i631.photobucket.com/albums/uu37/riddlin123/Capture2.jpg


http://i631.photobucket.com/albums/uu37/riddlin123/Capture.jpg


****Update 2**** Just tried it again. I updated the information of when I would be out off the office and now it doesnt work for external. Internal does turn on, but now it doesnt update the day I will be back in the office. Hrm.

Nov 18, 2014 10:38 AM in response to NoelTaylor

I had this same issue, but iOS8.1.1 seems to have fixed it. At least with my office's exchange server, when I turn on autoreply through the iOS8 Mail settings app in 8.1.1, it has one option for the text, but that reply text then seems to get sent to both internal and external senders,



Hopefully other people have the same experience. I suppose it's possible our IT folks made some backend change.

iOS 8 Auto Reply and Exchange 2010

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