TV Show Art / Thumbnails Missing On IOS 8

Gear: iPad Mini, 1st Gen, iPad Air 3rd Gen, iPhone 5S all upgraded to IOS 8.


ITunes 11.4 on iMac.


I have ripped TV shows with metadata and art that show fine in iTunes and worked fine on IOS 7 and iTunes 11.3 and before.


Now after syncing I have TV shows with just a grey square where the art would show on ALL my iDevices. I've done the following to troubleshoot the issue:


1. Removed the TV Shows from iTunes. Rebooted the iMac and re-imported the TV shows back to iTunes. Art and metadata show fine in iTunes, but upon sync to any of my iDevices the shows copy over fine but without the art. Each of my iDevices has its own iTunes library.


2. I've rebooted my iDevices and I've erased all content from my iPhone and did a fresh setup with a fresh iTunes library, yet the art/thumbnails don't copy over to the device.


3. I ripped a brand new TV Show that had never been in my library and that too, did not copy over the show art, but it does show in iTunes.


I'm not sure if this is an IOS 8 problem specifically but I'm leaning towards that. It may also be a an iTunes 11.4 issue. Nevertheless the shows do play but it's just annoying that the show art isn't showing on any devices.


If you've got a remedy I haven't done in steps 1-3 above please let me know.


Thanks.

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1)

Posted on Sep 19, 2014 8:42 AM

Reply
239 replies

Feb 22, 2015 5:16 AM in response to ljhatlga2

Sadly/annoyingly 342 x 510 (w x h) hasn't worked for me, Itunes 12.1.1.4 IOS 8.1.3 iPad 3, after much tinkering and trying many suggestions, at last I can see artwork for my home movies using the following size, first create a new image 999w 704h, resize your artwork to 469w 704h and paste into your newly created image (999w 704h) BINGO!!! works perfectly now.

Feb 22, 2015 4:52 PM in response to BigNavy505

Been following this for long time, I'm also having the same issue.

I want to add that since the latest update if the TVShow is originally purchased from iTunes the episode thumbnails works well, but if its imported it does not. At least thats my experience. Take a look at the screen grabs, Jimmy Neutron was purchased, Arrow is imported, the artwork was added manually in iTunes but the thumbnails remain empty. My guess is that Apple might have change something in the way iTunes read that screen pic. Its a shame, It worked great before this update, thing is I'm not sure if its iOS8 or iTunes, or both

Movies have no issues that I know of, Originals and imported shows the artwork without any problem, obviously the imported ones need to be done manually.

Just my 2 cents

Alex

User uploaded fileUser uploaded file

Feb 23, 2015 8:32 PM in response to BigNavy505

If you happen to rip your own music videos in and would like artwork to show up properly on your iPhone and iPad, follow these steps.


1) Open the video in QuickTime.

2) Find a frame of the video that you like.

3) Do a screen capture (command/shift/4) lassoing the image.

4) Open the screen shot in a photo editor like Adobe Photoshop.

5) Using the fixed ratio of 640x360, crop the image.

6) Change the image size to 640x360 pixels.

7) Flatten the image.

8) Save the image as a jpg.

9) In iTunes, get info on the video and select "Add Artwork".

10) Add your new image and click on it to highlight the edges in blue.

11) Click OK.

12) Sync your iPhone or iPad once you have done all of this, and the artwork should appear correctly when you view on your device - instead of the generic icon.


- You may need to re-sync a few times for them to stick. Also make sure that the image is selected (blue outline) before you click OK when adding the artwork.


Why Apple has not yet fixed this problem is puzzling, as it really makes iOS8 look unfinished.

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TV Show Art / Thumbnails Missing On IOS 8

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