TV Show Art / Thumbnails Missing On IOS 8

Gear: iPad Mini, 1st Gen, iPad Air 3rd Gen, iPhone 5S all upgraded to IOS 8.


ITunes 11.4 on iMac.


I have ripped TV shows with metadata and art that show fine in iTunes and worked fine on IOS 7 and iTunes 11.3 and before.


Now after syncing I have TV shows with just a grey square where the art would show on ALL my iDevices. I've done the following to troubleshoot the issue:


1. Removed the TV Shows from iTunes. Rebooted the iMac and re-imported the TV shows back to iTunes. Art and metadata show fine in iTunes, but upon sync to any of my iDevices the shows copy over fine but without the art. Each of my iDevices has its own iTunes library.


2. I've rebooted my iDevices and I've erased all content from my iPhone and did a fresh setup with a fresh iTunes library, yet the art/thumbnails don't copy over to the device.


3. I ripped a brand new TV Show that had never been in my library and that too, did not copy over the show art, but it does show in iTunes.


I'm not sure if this is an IOS 8 problem specifically but I'm leaning towards that. It may also be a an iTunes 11.4 issue. Nevertheless the shows do play but it's just annoying that the show art isn't showing on any devices.


If you've got a remedy I haven't done in steps 1-3 above please let me know.


Thanks.

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1)

Posted on Sep 19, 2014 8:42 AM

Reply
239 replies

Sep 30, 2014 2:07 PM in response to m0thr4

I have the same issue, and I sent a feedback to Apple.


The problem is the same with Home movies and there is not law, square picture, nothing.


But it is more rare,... if you erase all covers or arts in a Home Movie, the system put himself a frame of the film, so, I think the problem is with sync and iOS.


I'm angry because my daughter loves her cartoons in iPad and she doesn't know to read, she is 3 year old and cry because she thinks I take off the cartoons of her iPad.

Oct 4, 2014 9:15 AM in response to BigNavy505

Definitely an ios 8 issue. I have not upgraded my iPad yet to ios 8. My iPhone 5 and iPhone 6 both got upgraded. Same video does not show artwork for ios 8 devices but does for ios 7 device. Not upgrading iPad until I see this being addressed. Tried putting new artwork in, tried recreating video. Only about 20% do show up. I hope they address and are not just happy that the purchased movies show artwork.

Oct 4, 2014 3:35 PM in response to BigNavy505

I noticed this immediately after updating to iOS 8.0. All the artwork for my Home Videos disappeared from my iPad. Also, when playing songs from a Playlist or iTunes Radio, the album artwork does not show on the iPhone or iPad. The problem has not been fixed since 8.02 release.


I tried deleting all the videos from the iPad and reinstalling, but no artwork. This looks like a major mis-step in the new iOS software. C'mon Apple, let's get it fixed.

Oct 4, 2014 11:26 PM in response to Community User

Don't know what's happening, either, but I recalled that when Apple placed "Home Videos" and "Movies" into separate categories (iOS 5?), we lost the Chapter Markers in our home videos because Apple decided only "real" movies have Chapter Markers.


It appears that the "solution" for getting the artwork back is the same (at least between "Home Videos" and "Movies") as it was for retrieving chapter markers.


In iTunes:


1. Right-click the artwork

2. Click "Get Info"

3. Change the Media Kind from "Home Video" to "Movie".

4. The Video disappears from "Home Video" and reappears in "Movie"

5. The artwork/thumbnail appears on the iDevice under "Movie".


Worked for me, anyway. I like having my Videos and Movies under separate tabs, but it ticks me off that I can't have the artwork under "Home Video"

Oct 7, 2014 3:39 AM in response to JenW_309

JenW_309 wrote:


😕 I apologise Bill. My reading also tells me otherwise. It seems that laws are behind the times as noted in this article (relevant to the country I live in). The UK is the only country that allows ripping because of a new law. I sincerely hope Apple sees this as a bug that will be fixed. In the meantime I will try new (large) cover art when I get a moment (a few hours) to redo them and keep watching this thread. Like others, I am very disappointed about how my library looks. All my TV shows have been recorded on free-to-air television (like using EyeTV), and are shows for my kids on long car trips. They now have to guess what to watch rather than use the visual because they are too young to read. Shame on Apple for disadvantaging my children!


its funny but thats the only reason I'm frustrated about this!


I spent an age putting relevant artwork on all the kids stuff and it made his day to be able to see clearly which movie is which.


Yet again i wished I'd never upgrade the lil fellas iPad to latest and greatest iOS 😠


actually I might downgrade his, just to make it work again.

Oct 7, 2014 4:53 PM in response to BigNavy505

iOS 8.0.2, this problem cropped up only on this release for me.


I have found these issues;


1- Movie Artwork must be rectangular in Portrait orientation like a DVD cover, around 800x600 not much bigger size or they won't show as well.

2- Home Video Artwork must be rectangular in Landscape orientation, around 600 x 800 or less.

3- TV may need to be square (haven't tested but the blank Icons look square, I believe 500x500 or smaller.


When I reformatted some artwork this way, they all displayed correctly. In the previous iOS versions you didn't have to think about this, it accepted all formats and was more tolerant of larger artwork files, thanks Apple.


Lastly, my home made movies with artwork display and play fine, they show movie length but NOT file size, just a zero. If I change options to Home Video, all file data shows in those tabs (but then the artwork doesn't show due to the new formatting limitations).


I won't even get into Bluetooth, and why I had to "reset all settings" to restore my Plantronics Edge headset functionality after the update, on my 6+


Looking forward to 8.2!

Oct 8, 2014 4:48 AM in response to Ed Rempalski

In addition to the art issue, I too have a Plantronics Edge. I've unpaired it, re-paired, hard reset the phone. It basically works but the most annoying issue I have is when I make a call and the receiver end is busy, I can't just push the Edge main button to hang up. I have to hang up on the phone or turn the BT device off and on.


Are you having this same issue?

Oct 8, 2014 8:53 AM in response to BigNavy505

Regarding the Plantronics Edge BT Headset, It worked fine with iOS 8.0.2 on my 5s, but when I got my 6 Plus (and updated it to 8.0.2 as I migrated my data from the 5s), I found that the headset did this;

1 - It doesn't ring

2- No Caller Id is announced

3- I can't answer the call by voice or touching the headset button

4- I can't end the call with the headset button.


I tried rebooting the phone, forgetting the headset and re-binding, no help.


I then tried the "reset all settings" on the 6+, This saves all data but you do have to re-enter finger prints, wall papers, ringtones, text sizes, battery %, and many little settings here and there..


This for sure restored the Edge functionality completely. I just hope it lasts as this is a bit of a hassle to do on any regular basis!

Oct 8, 2014 10:27 AM in response to Ed Rempalski

Thanks for the fleshing out your issues Ed. I have the 5S on 8.0.2 and I still have the same issues 1, 2, and 4.


I too reset all settings several times and that does not fix the issue for me. I'm aware there's all sorts of BT issues and I'm hoping that on the 8.1 release those are fixed. I recently updated by Edge firmware as I was a few versions behind, but that didn't help as the issues are IOS related I'm sure. Thanks for the info.

Oct 9, 2014 9:58 PM in response to BigNavy505

My "reset all settings" only fixed the Bluetooth issues for two or so days, once again I can no longer answer or end calls, the caller ID announce and voice control for answering also are dead. I contacted Apple support and tested 3 headsets, Plantronics Edge, Voyager, BlueBuds X, and Jawbone Mini, ALL of these units can NOT Answer or End calls, this is an 8.0.2 Apple problem! Support told gave me a link to feedback, I told them that this was serious as the 6 Plus is a flipping PLANK that I never intended to hold up to my head, and for them to report this up the chain for me.

This pretty much *****.

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TV Show Art / Thumbnails Missing On IOS 8

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