Level 1

5 points

TV Show Art / Thumbnails Missing On IOS 8

Gear: iPad Mini, 1st Gen, iPad Air 3rd Gen, iPhone 5S all upgraded to IOS 8.

ITunes 11.4 on iMac.

I have ripped TV shows with metadata and art that show fine in iTunes and worked fine on IOS 7 and iTunes 11.3 and before.

Now after syncing I have TV shows with just a grey square where the art would show on ALL my iDevices. I've done the following to troubleshoot the issue:

1. Removed the TV Shows from iTunes. Rebooted the iMac and re-imported the TV shows back to iTunes. Art and metadata show fine in iTunes, but upon sync to any of my iDevices the shows copy over fine but without the art. Each of my iDevices has its own iTunes library.

2. I've rebooted my iDevices and I've erased all content from my iPhone and did a fresh setup with a fresh iTunes library, yet the art/thumbnails don't copy over to the device.

3. I ripped a brand new TV Show that had never been in my library and that too, did not copy over the show art, but it does show in iTunes.

I'm not sure if this is an IOS 8 problem specifically but I'm leaning towards that. It may also be a an iTunes 11.4 issue. Nevertheless the shows do play but it's just annoying that the show art isn't showing on any devices.

If you've got a remedy I haven't done in steps 1-3 above please let me know.

Thanks.

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1)

Posted on Sep 19, 2014 8:42 AM

239 replies

BigNavy505 Author

Level 1

5 points

Oct 10, 2014 6:24 AM in response to Ed Rempalski

Yep, Ed that's been my experience too. Seems to work for a few days and then same issues. You're right, it's definitely an IOS issue. I began to think all is working on my Edge and then when I sync with iTunes after a few days, the issues reoccur. Nevertheless, IOS BT is hosed.

BigNavy505 Author

Level 1

5 points

Oct 10, 2014 9:42 AM in response to Ed Rempalski

Perhaps try this Ed: http://support.apple.com/kb/ht6473?viewlocale=en_US

Oct 10, 2014 10:46 AM in response to BigNavy505

Thanks, there went 30 min of my life. No Joy. The instructions were not that clear on what one is supposed to do on the phone itself, Settings>Bluetooth certainly shows your BT devices, didn't see other Apple devices??

I did log into iCloud.com and delete my old iPhone then restarted the phone, even tried deleting all my BT devices, waste of time, arrgh

Oct 10, 2014 11:14 AM in response to Ed Rempalski

Edit, After the no joy from above, I did a hard reset of the iPhone 6+ (hold home and power button for more than 10 sec) as a last resort. I am surprised to report that the Edge is now working! (as are my other BT devices that can perform call control functions)!

Thanks again for your tip, hopefully this will last!

Sorry for the off topic but it's all iOS 8 stuff, right?

Oct 16, 2014 8:46 AM in response to Ed Rempalski

having had to perform a RESET ALL SETTINGS and then a full erase/restore due to a bluetooth issue with my car kit,

I can report that it made no difference to my missing TV Show Art / Thumbnails Missing On IOS 8 that still fails with the grey film logo

😉 <<see how I brought this back on topic>>

...even tried rollingback one of my iPads, but failed miserably as I'd missed the signing window.

BigNavy505 Author

Level 1

5 points

Oct 16, 2014 9:47 AM in response to havinabubble

LoL. Thanks for bringing it back man. And here I was thinking HavinaBubble got a pre-release of 8.1 and it's fixed the art and BT problems. Maybe later today.. Hehe.

Oct 16, 2014 11:00 AM in response to BigNavy505

Let's hope a fix for both comes soon!

BTW, I returned my 6 Plus and am now bogged thru the process of getting a Std 6, the plus was just too big for general life.

Anyhow, I had to buy a 5s as an interim device while I wait (and after 12 days of using the 6+, it feels like a playing card!). Guess what? Running 8.0.2 all Bluetooth functions have been working flawlessly once again, for a few days so far.

gldoorii

Level 1

47 points

Oct 16, 2014 7:36 PM in response to BigNavy505

Still having the same issue after updating my iTunes to 12.0.1

iLex

Level 1

4 points

Oct 16, 2014 10:22 PM in response to BigNavy505

Yep same thing here. iPad 3 and iPhone 5, movie art work comes in fine but TV shows? . . . . nothing!

I've tried everything.

Oct 17, 2014 1:07 AM in response to BigNavy505

hi I've just discovered on all the movies where my art was missing, id originally had a portrait picture in the get info part, i changed them all to a landscape version and hey presto they all appeared... so swap portrait pics to landscape

BigNavy505 Author

Level 1

5 points

Oct 20, 2014 10:33 AM in response to BigNavy505

Installing 8.1 now but I'm unable to check to see if this update resolves this issue. If anyone installs 8.1 and does a test, please let us all know if art now appears or we are still hosed. Thanks.

Oct 20, 2014 10:50 AM in response to BigNavy505

Still not working after 8.1 update. About half of my movies still just show gray boxes, and all but one of them was an actual iTunes movie.

BTW- for me anyway- this is movies. TV shows and music videos are fine.

It's a pain in the *** but I'm going to try to re-download them from iTunes using a USB cable.

This is on iPad Air (1) and iPad Mini (1).

Oct 20, 2014 10:51 AM in response to Neowolfwitch

Same here. I've upgraded my Mac to OS X Yosemite, upgraded my iTunes to version 12, and just recently upgraded my iPhone 5 to iOS8.1; and the answer is still no - Apple still hasn't addressed this issue.

Do they even read the forums or do we have to contact support directly?

BigNavy505 Author

Level 1

5 points

Oct 20, 2014 11:20 AM in response to Neowolfwitch

Thanks for the bad news 😢. So your TV shows are all d/l'ed from iTunes? Mine are not but they've got all the metadata and cover art but the art doesn't show up on the devices. I have screwed around with making my cover art square 600x600 I think and that fixes the issue for the show art but not the individual episodes. But I definitely don't want to edit each show and change the art.

BigNavy505 Author

Level 1

5 points

Oct 20, 2014 11:22 AM in response to krisfrosz133

Need to contact them directly. Someone has posted a link I believe. Thanks for the info. In light of these BT and cover art issues for me personally, I decided to wait on Yosemite on my iMac for a bit. I did upgrade my Macbook and it seems to be working fine, but the first issue I ran into is my password manager RoboForm doesn't work in Safari just yet, so I delayed the upgrade on my iMac. Thanks for the update on the art though. Grr.

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TV Show Art / Thumbnails Missing On IOS 8