Iphone 6 ring/silent switch not working

Same problem for me. It doesn't work. iPhone 6 64GB. So sad

Last Saturday it spread to other issues. I couldn't "slide to open" on the bottom of the home screen. While I had a "genius" appt for the coming Monday (had to book 4 days ahead) I went in on Saturday. It seems they take walk ins, but i had to wait over an hour. Met with the genius and less than ten minutes later had a new phone. What I found interesting was that all the side buttons on the new phone were significantly more responsive than they had been on the prior one. I may be totally off base, but that made me thing that while the buttons themselves are mechanical, they may simply access a bitt of mutual software where the glitch is located... Anyways the new one is great. It's frustrating to get something new that's defective and then have to jump through hoops to simply get it replaced. I understand the genius concept, but a new product that simply and obviously defective should be expedited.

Same issue....ordered from from T-Mobile...Iphone 6. Everything seemed perfect except Silent switch won't come out of silent...just slides back to silent. T-Mobile had me send phone back and allowed me to pay for another one (which I paid 100% up front now x 2 and don't have a phone to use)...will credit me back for 1 of them....someday when they get original phone back.

Same issue here. Ordered from Sprint, Iphone 6 space gray, 64GB. Picked up last night, got home to set everything up and wondered why it only vibrated on incoming calls. First thing I checked was the switch and it was not set to silent and ringer volumes were at max. Went from silent to ring and it would occasionally work but then revert back to silent. You can tell it engages to silent with a click but not so much when you try to engage the ringer. Odd thing is that this morning it has stayed in ringer mode but it seems that it is not fully locked into it and any bump will put it back into silent mode. Will be going to the Sprint store to see what can be done. Only Apple store is 2-3 hours away. I will update later.

Hello everyone from argentina! I'm Nico and i'm new user of iphone 6 16GB silver!...... I bought my cellphone here in my country and it's T-Mobile GSM unlocked. Since i take it out of the box i notice the switch ring/silent is broken... it work properly, but when i try tu use it, something strange happend... it pass from ring to silent and from silent to ring on infinite loop ..... here u can see a short video showing the problem! http://youtu.be/lUaR0eASPtY

I got the same problem, and my iphone is an iPhone6 128GB space grey factory unlocked & barely 4 days old.

I put in on mute for a meeting, then I tried to un-mute it, but the button bounces right back to mute.

Really apple?

The quality of this build is far from the 4, or 5, the casing is much lighter (fragile), & the buttons fail with normal use, what a crap!!!

There is no apple store where I am, How am I supposed to get it replaced?

Hi,

I am lucky enough to live near an Apple Store, so I made a Genius Bar appointment. The genius saw the problem and swapped out the whole phone immediately. I asked him if he'd seem many of this problem. He said no, but he has seen some front-facing camera misalignments. I know this isn't a solution for everybody, but you might give it a try if possible. Good luck.

-Eric

I have exact the same problem with the iPhone 6 plus 64gb.

Just got the phone 4 days ago from Belsimpel.nl

It doesn't stay in silence mode and vibrates when it automaticly switches between silent and normal mode.

When i lightly tap on the silent mode button in silent mode it switches on and of and vibrates.

Same. How annoying. All the joy and excitement of opening and setting up new iPhone 6 gone. Ruined. :-(

Same problem here with a Verizon iPhone 6, but with a twist. The day I received the phone the ring/silent switch would not stay in the up/ring position at all, silent mode only. The next day it would stay in the up position, but no click. The next day again it started clicking into the up position, but the click was faint and not at all like the nice solid click into the down/silent position. Very strange it's getting better with a few days of use.

No matter, it's not 100% and Verizon is sending me a new phone to replace.

I got the same problem. This is really crazy because I just activate the phone and I realize that the ring/silent button did not work. I switched it to silent mode and it cannot go back to the ring mode. The phone is sealed when it came to my hand and I am now in Vietnam. I wonder that I could exchange the phone in Singapore because I am going there in the next 2 weeks so I will visit Apple Store. My phone carrier is SPRINT and it is UNLOCKED already. Anyone has experience in iPhone warranty in different countries?

This is the second times I got this issues with iPhoneS 😟

Khanh.D wrote:

Anyone has experience in iPhone warranty in different countries?

iPhone warranties are only valid in the country in which the phone was officially (not grey market) purchased. The exception would be phones purchased in the EU. The warranty is then valid in any EU country. If you have a Sprint phone, you would need to take the phone to a store in the U.S. or arrange to have the phone shipped to Apple from within the U.S.

Thank you so much for your information. I will visit America next Jan and I will get a new replacement. I think in 3 months from the day we activated the phone we could change to a new one if the phone has any problem, right? 🙂 Hope that everything will be OK 😀

I see a few times about Apple not reading these posts. Realistically, there are so many posts to go thru. If you want Apple to know, please be sure to use the right place. You can submit product feedback about this at [apple.com/feedback apple.com/feedback] . Apple has a team who's entire job is dedicated to reviewing this feedback, and escalating it to the proper outlets (such as the engineers for iTunes, iPhone, iPad, etc.), so you can rest assured that your voice will be heard! The more feedback Apple receives about product features, the more likely they are to implement them! Anyone recall the Camera Roll coming back into iOS 8, or the list view coming back to calendars with iOS 7? Direct result of people using the right place to report an issue.

My 6+ is in a Pelican case. The switch is covered by a door. The phone muted itself. Some of this,while the switch could be at fault in some cases my switch is covered and was never used until I had to toggle it to un-mute the phone. Apple has a software bug as well. Apple's problem is this is rare. I have had the phone for several months.