iphone 6 for verizon isn't verifying billing zip code and social security

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Level 1

4 points

iphone 6 for verizon isn't verifying billing zip code and social security

I just got my phone in the mail, me a 16 GB silver iPhone 6, and my husband got a 64 GB silver iPhone 6. At the start up screen, it gets to a point where it wants the billing zip code, and the last 4 of the social security # to verify the account. My husband had no problem, but mine it keeps saying it cannot verify the account and to call 1-800-myiphone. Calling them, they just made it sound like we were not typing in the numbers correctly. Verizon tried everything on their end to get the phones active, but have had no luck. Has anyone heard of this problem and know of a fix for this? Plea

iPhone 6, iOS 8

Posted on Sep 19, 2014 1:54 PM

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Answer 1

Sep 19, 2014 2:08 PM in response to BretBaber

I'm having the same issue. Tried activating both through the phone and through iTunes. I suspect the activation servers are probably down.

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Answer 2

Sep 19, 2014 3:51 PM in response to BretBaber

I called Apple and they said verizon actually wants your 4 digit password, I have not figured out what it is yet but if I can Ill let you know. If you're stuck at locked out page, press the home button and hit start over. Best Luck!

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Answer 3

Sep 19, 2014 3:59 PM in response to iamcheesye

I know my account password, and that is not working either. I tried chatting with a Verizon support person and that call was not fruitful. She told me I should call their fraud department (what?! why?) because this shouldn't be happening - I'm inclined to think she was just out of ideas and getting rid of me though.

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Answer 4

Ziatron

Level 5

4,220 points

Sep 19, 2014 4:12 PM in response to BretBaber

and the last 4 of the social security #

Obsolete terminology nowadays. It's your federal identification number.

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Answer 5

Sep 19, 2014 4:21 PM in response to Chaser324

OK. Resolved my issue. It was account related. For some unknown reason, in the week since I ordered the phone, Verizon reverted the billing zip code to an old address (why of all times did it happen now?).

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Answer 6

Sep 19, 2014 8:50 PM in response to BretBaber

I am also having this problem. No resolution at this point. Hours on the phone with Apple and Verizon. Verizon store visit. No luck yet.

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Answer 7

Sep 19, 2014 9:37 PM in response to BretBaber

I'm having the same issue after talking to two Verizon techs for over two hours, they have told me that there is an issue with the carrier settings apple has put in for Verizon on the iPhone 6, he said i would have to try Apple's techs.

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Answer 8

BretBaber Author

Level 1

4 points

Sep 20, 2014 4:59 AM in response to BretBaber

We called Verizon and Apple for probably 8 hours total yesterday, with no one being able to help from either party. The screen that causes the problem that I stated above they make it sound like they've never even heard of. Apple tells us we have to go through Verizon, Verizon tells us we have to go through Apple. It is very aggravating. So much of our time has been wasted with no results. She's driving an hour to a Verizon store after work, and from what the person above me states that proved unhelpful and they told him to go to an Apple Store, which is an hour and a half from where we live. This is really getting ridiculous.

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Answer 9

Sep 20, 2014 5:10 AM in response to BretBaber

in my case I switched from a 4S and kept the number. i could not activate through the iPhone 6 nor through switching devices on the Verizon homepage. Finally, this was solved when providing the verizon tech the SIM card number of the new phone. With this information the phone got finally activated.

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Answer 10

BretBaber Author

Level 1

4 points

Sep 20, 2014 5:21 AM in response to georg2011

That was something we did, but it did not help. Everyone wants us to go to the settings but we can't get to the settings.

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Answer 11

Sep 20, 2014 10:38 AM in response to BretBaber

I have this problem still. I've been on the phone with apple and verizon for about 5 hours today. They had me restore software though itunes but that didn't help. Finally, with apple and verizon techs both on the line at the same time, they came to the conclusion that the servers are too busy and i should just keep trying to activate my phone..................... It seems highly unlikely that this is the problem since I've been trying for over 24 hours now and thousands of other people have already activated their phones. I guess I'll just wait and call apple again when the same problem keeps happening.

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Answer 12

BretBaber Author

Level 1

4 points

Sep 20, 2014 5:59 PM in response to Buddyhawks

My wife went to the verizon store today, and they said the phone is defective. She made an appointment at the apple store to return it, and hopefully exchange for another. If she would have got the phone from Verizon, they would have given her a 64 GB instead, but she didn't. The verizon associate even gave her his personal number for when she goes to verizon to return it and apple says "It has to do with Verizon, you'll have to go there." Sorry for the bad news Buddyhawks, but I think you have a defective phone just like me.

Like I said before, we both got phones and both used the same info, and I even attempted 20 seconds after her so it has nothing to do with the service.

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Answer 13

Oct 28, 2014 4:00 AM in response to BretBaber

i'm in the same boat. did swapping the phones resolve it? that's the step i'm at now; i just want to make sure i don't have to go through this all over again in two weeks when the replacement arrives.

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