You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

albrin Author

Level 1

2 points

iPhone Cellular Calls option is missing on iPhone 5, iOS 8

Hello everyone,

I upgraded my iPhone 5 to iOS 8 and discovered that the option “iPhone Cellular Calls” in Settings > FaceTime is missing. It should be there, as the iPhone 5 is among the devices that support that feature. The Handoff option (General > Handhoff & Suggested Apps) is there as normal.

I phoned Apple and they suggested me to install iOS 8 again. I did it several times, configuring my iPhone as a new device too, without success: the option is still not there. My wife has got an iPhone 5c and that option was visible and on from the very beginning after upgrading to iOS 8.

Anyone with the same issue?

iPhone 5, iOS 8

Posted on Sep 19, 2014 3:34 PM

34 replies

mac45456

Level 1

4 points

May 18, 2015 11:08 AM in response to albrin

**EDIT** I'm using a 2011 MBP and a iPhone 6+ and a iPad Air 2

I couldn't get the "iPhone Cellular Calls" option to even appear under "FaceTime" settings on my iphone, even after multiple restarts and sign in and outs of icloud... UNTIL I attempted to initiate a cellular call from the FaceTime app on my Mac. I initially got weird clicking noises on the first call, but after a restart of my mac, all worked AND the "iPhone Cellular Calls" magically appeared (and pre-enabled too) on my iphone. Must be a bizarre bug. Took me FOUR hours of fiddling to get it all working. RIDICULOUS!

Sep 30, 2015 4:57 AM in response to Tgara

I think IOS9 has changed all of this. I have the use cellular data on FT on my Mac, but not iPhone. Calls can be made and received on iPad, but only received on Mac. I have done everything and can only put this down to IOS9. Anyone?

sawatx

Level 1

4 points

Jan 8, 2016 11:02 AM in response to Tim Hill1

THANK YOU TIM! WORKED GREAT!

UPDATE: I worked on this some more, and DID fix it, as follows:

1. Sign OUT from iCloud on iPhone.

2. Sign IN to iCloud on iPhone

3. Wait 5 minutes

4. Check in Settings on iPhone for Cellular Calls option .. enable if not enabled

5. In FaceTime on Mac, check that iPhone Cellular Calls option is now visible and checked.

6. Repeat on iPad etc

The "master switch" here seems to be the sign out/sign in on iCloud on the iPhone. Apparently during the iOS 8.1 upgrade iCloud "forgot" my phones capabilities, and only re-discovered them during a NEW sign-on from iCloud. Once that was done, the other devices all enabled automatically. HTH.

- Tim

S_Griff

Level 1

4 points

May 12, 2016 1:24 AM in response to sawatx

1.) RESET NETWORK SETTINGS

2.) MAKE SURE IPHONE AND IPAD ARE ON THE SAME WIFI NETWORK

3.) TURN OFF/ON FACETIME ON BOTH DEVICES

4.) VOILA!!!!!! It Should work:):)

iPhone Cellular Calls option is missing on iPhone 5, iOS 8