Just got my 6 Plus - the volume up button randomly sticks and either turns the volume all the way up or the ringer. Worse - if I press on the upper-right corner it does the same thing. Seems like a bad board. Anyone else seeing this or did I just get a bum unit? On hold with Apple Care as I type this.... Disappointing end to an exciting day.
I Had this problem with my iPhone 6 just now. It only effected my volume (constantly raising the volume). A restart fixed it. Seemd like a software problem as the buttons physically seemed ok.
I Had this problem with my iPhone 6 just now. It only effected my volume (constantly raising the volume). A restart fixed it. Seemd like a software problem as the buttons physically seemed ok.
I started out thinking this was just a software glitch - until I could squeese the upper right corner of the phone and have it do the same thing. Apple is sending out a new phone. So hopefully it was just a bum unit with a bad assembly or something. We will see. I'll post back when I get the new one.
This is happening to my iPhone 6 (standard as well). While running, the down volume control was stuck, so any attempt to increase the volume from muted just resulted in a flicker between 1 bar of volume and zero.
It just happened again at work, but the volume got stuck all the way up, and I had to throw my headphones off!
Same problem here with an iPhone 6 and the volume-down button. It's intermittent, but when it happens it acts like the volume-down button is stuck. The volume goes all the way down to muted and you can't turn it back up. You have to reboot the phone.
I can't tell whether it's a hardware or software problem, but Ted Pruitt's description above very much suggests hardware. I think I'll get Vodafone to give me a new device just in case.
Just as a final follow-up on this issue - I received the new phone yesterday. The first thing I noticed was that this new phone didn't get anywhere near as hot during the restore. It's only been a day, of course, but there have been no problems with this new phone at all. I'll report back if anything else crops up - but I'm satisfied at this point that Apple took care of the issue. I suppose when you're cranking out 540,000 phones a day - as has been reported - there are bound to be some physical problems like this show up.
Ugh. This just happened to my iPhone 6! The volume dialogue is stuck on my display with the volume all the way down and nothing I do can get rid of the dialogue or increase the volume. Please tell me someone can fix this and I don't have to get a replacement unit. :-/
Reboot your phone. Press and hold BOTH the power and home buttons at the SAME time until you see the Apple Logo, then let go of both buttons and your phone will restart.
Thanks man-pretty scary issue but the reboot didn't make it go away for now. Does this happen to everyone's device or should I consider getting a replacement?
The manufacturing tolerances on these devices are so tight that any type of misalignment, metal burrs, virtually anything can affect the moving hardware buttons/switches. A hardware defect is just that and I'm glad Apple found this to be the issue and replaced your device.
Agree with SergZak - in my case there was definitely a hardware issue - I can see a huge difference in the performance of the new, properly functioning, phone. I think there was likely one little point - solder or otherwise - that was affected by heat and the initial burden of downloading the backup, plus all of the apps, plus all of the photos and video - brought the internal temperature up enough to create the issue.
Chrisemersonnc - this is, in my case, definitely a hardware issue - no amount of reboots will help you - however, in my case, I found that by pinching LIGHTLY on the upper right-hand corner, it stopped the volume constantly turning up and at least allowed me to use the phone. If you find the same symptoms - definitely contact Apple - they were quite helpful (once they had me go through all of the routine things - reboot, reset, restore, setup as new phone...) So prepare to spend a little time on the phone while they escalate you up the ladder.
Good luck!
I have this problem too on my iPhone 6 (not plus). Its happened 5 times now in 2 weeks. I don't think it's the hardware... or the button doesn't look stuck at least. It's really sucked that the music has BLASTED my ears so many times now. I'm afraid to mess with the hardware buttons when listening to music now.
You are correct. The buttons do not appear physically stuck b caus it is a board problem - not a physical problem with the buttons themselves. You need to contact Apple. It will not get better on its own. Still not a single problem since getting my new phone.
I am having the same problem with my iPhone 6, I'm not happy.
I didn't purchase my phone from Apple though, I purchased it from Carphone Warehouse (UK), do I go to them or to Apple for repairs?
nohay: you can take it to Apple store since they would likely have new ones in store for exchange.
Same case here. I was listening to music and all of the sudden the volume increased to maximum without the possibility of going back. It felt like the button was stuck, which it was not the case. I tried to close the application, open again, but it didn't work. Only after restarting the phone.
This looks like a software defect at least i surely hope so.
iPhone 6 Plus problem - stuck volume button
