Hello. Email has disappeared from Mac Mail. Running last updated Mavericks. I went back in the time machine settings to revert to the day before the mail disappeared, and each time I go in there, I can see the mail showing up. Except, when I go to revert, nothing transfers back into the account. Any advice on what is going on and how to fix it? Years of mail are now "gone."
MacBook Air, iOS 6.0.2
You have to select the messages in Time Machine to restore them.
That was weird.
So, as an aside, this is my father's computer that is having problems. He uses comcast mail for his primary account, as he's used it for such a long time. This is the account that has the majority of the email he has and stretches back to 2008. None of the email is hosted on their servers anymore, so this is the only version of it.
I used this email account as the one to first set up the mail account after going through Step 2. Only two messages popped up.
But when I tried to add his gmail and iCloud email accounts, while showing it was setting up successfully, when you would push done, nothing would add to the accounts. I've placed the files back in their original places.
Please take the steps directed in this support article.
Thank you for your reply!
Done.
There were no defaults to restore to across Dates and Times.
All still the same.
There were no defaults to restore to across Dates and Times.
I'm not sure what that means.
The support article was about resetting the Dates and Times. However, the assumption here would be that the dates and times were manually configured away from default, because when I arrived on the screen, the button for "restore defaults" was grayed out and not clickable. So, the dates were not configured away from their default setting. That ends the steps in that support article, and was reporting as such.
The support article was about resetting the Dates and Times. However, the assumption here would be that the dates and times were manually configured away from default, because when I arrived on the screen, the button for "restore defaults" was grayed out and not clickable. So, the dates were not configured away from their default setting. That ends the steps in that support article, and was reporting as such.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
Okay, I have reinstalled the OS. Thank you. Everything went fine. What's next?
What's next is that you tell me whether Mail is working now.
No. It's not working. I tried to do another Time Machine restore, and everything I had in the inbox disappeared, leaving only one message in that specific inbox, and a total of 14 across all inboxes.. It still shows there's 2788 messages available across all my inboxes in time machine. They do not restore, do not appear, etc. Nothing has changed except more messages are now missing.
Here are some seemingly relevant error messages:
10/16/14 7:07:26.386 PM Mail[3522]: *** Assertion failure in -[DateCell _initDateFormatter], /SourceCache/Mail/Mail-1878.6/Mail/Mail/MessageList/RowUI/DateCell.m:475
DateCell requires its date formatter to have 10.4 behavior
(
0 MailCore 0x00007fff8c6b48bc -[MCAssertionHandler _handleFailureWithPreamble:description:arguments:] + 141
1 MailCore 0x00007fff8c6b472d -[MCAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 215
2 Mail 0x000000010ea26e0f Mail + 97807
3 Mail 0x000000010eb5251b Mail + 1324315
4 AppKit 0x00007fff8afaa9f0 -[NSTextFieldCell init] + 31
5 Mail 0x000000010ec04c23 Mail + 2055203
6 Mail 0x000000010ec05096 Mail + 2056342
7 Foundation 0x00007fff83e4ddbe -[NSObject(NSKeyValueCoding) setValue:forKey:] + 389
8 AppKit 0x00007fff8afcff0d -[NSObjectParameterBinder _updateObject:observedController:observedKeyPath:context:] + 1298
9 AppKit 0x00007fff8afc6f08 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 652
10 Mail 0x000000010ebf9e21 Mail + 2010657
11 Mail 0x000000010ebfacba Mail + 2014394
12 Mail 0x000000010ec40bfb Mail + 2300923
13 Mail 0x000000010ec41aff Mail + 2304767
14 Mail 0x000000010ec41f62 Mail + 2305890
15 Foundation 0x00007fff83e6b784 __NSFireTimer + 96
16 CoreFoundation 0x00007fff90ab53e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
17 CoreFoundation 0x00007fff90ab4f1f __CFRunLoopDoTimer + 1151
18 CoreFoundation 0x00007fff90b265aa __CFRunLoopDoTimers + 298
19 CoreFoundation 0x00007fff90a706a5 __CFRunLoopRun + 1525
20 CoreFoundation 0x00007fff90a6fe75 CFRunLoopRunSpecific + 309
21 HIToolbox 0x00007fff83763a0d RunCurrentEventLoopInMode + 226
22 HIToolbox 0x00007fff837637b7 ReceiveNextEventCommon + 479
23 HIToolbox 0x00007fff837635bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
24 AppKit 0x00007fff8af3e24e _DPSNextEvent + 1434
25 AppKit 0x00007fff8af3d89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
26 AppKit 0x00007fff8af3199c -[NSApplication run] + 553
27 AppKit 0x00007fff8af1c783 NSApplicationMain + 940
28 libdyld.dylib 0x00007fff87bcb5fd start + 1
)
10/16/14 7:21:24.000 PM kernel[0]: Mail[3522] Unable to quarantine: 1
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
______________________________________________________________
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
Start time: 20:21:37 10/17/14
Model Identifier: MacBookPro6,1
System Version: OS X 10.9.5 (13F34)
Kernel Version: Darwin 13.4.0
Time since boot: 2 days 7:21
SATA
ST9500420ASG
FileVault: FileVault master keychain appears to be installed
Diagnostic reports
2014-09-20 Mail crash
2014-09-25 Finder crash*
2014-09-27 Mail crash
2014-10-08 Mail crash
2014-10-17 Mail crash
* Code injection
Log
Oct 16 12:28:55 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Backup failed 51.
Oct 16 12:28:56 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Oct 16 12:28:56 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Backup failed 51.
Oct 16 12:28:57 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Oct 16 12:28:57 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Backup failed 51.
Oct 16 12:28:58 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Oct 16 12:28:58 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Backup failed 51.
Oct 16 12:28:59 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Oct 16 12:28:59 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Backup failed 51.
Oct 16 12:29:01 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Oct 16 12:29:01 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Backup failed 51.
Oct 16 12:29:06 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Oct 16 12:33:24 process plugin-container[1898] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 16 16:45:22 process plugin-container[1898] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 16 18:38:53 process AppleVNCServer[3397] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 16 19:02:50 process AppleVNCServer[3521] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 16 21:08:39 process plugin-container[3794] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 16 21:12:43 PM notification timeout (pid 244, Messages)
Oct 17 16:20:51 process plugin-container[4407] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 17 17:08:02 process mtmfs[36] thread 1154 caught burning CPU!; EXC_RESOURCE supressed due to audio playback
Oct 17 17:49:59 process plugin-container[4407] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 17 19:53:33 process firefox[3689] thread 281203 caught burning CPU!; EXC_RESOURCE supressed due to audio playback
Oct 17 19:55:10 process plugin-container[4407] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Oct 17 19:59:51 PM notification timeout (pid 244, Messages)
Oct 17 20:14:45 process AppleVNCServer[5031] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
kexts
com.apple.GeForceTesla (8.2.4)
Daemons
org.postfix.master
org.ntp.ntpd
org.cups.cupsd
org.cups.cups-lpd
com.vix.cron
com.zeobit.MacKeeper.plugin.AntiTheft.daemon
com.zeobit.MacKeeper.AntiVirus
com.vmware.launchd.vmware
com.oracle.java.JavaUpdateHelper
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.adobe.fpsaud
Agents
com.evernote.EvernoteHelper
N4RA379GBW.com.busymac.busycal2.alarm
com.oracle.java.Java-Updater
com.brother.LOGINserver
com.zeobit.MacKeeper.Helper
com.google.keystone.user.agent
com.adobe.ARM.UUID
Bundles
/System/Library/CoreServices/SecurityAgentPlugins/HomeDirMechanism.bundle
- com.apple.SecurityAgentPlugin.HomeDirMechanism
/System/Library/CoreServices/SecurityAgentPlugins/KerberosAgent.bundle
- com.apple.KerberosAgent
/System/Library/CoreServices/SecurityAgentPlugins/loginwindow.bundle
- com.apple.securityAgentPlugins.loginwindowUI
/System/Library/CoreServices/SecurityAgentPlugins/MCXMechanism.bundle
- com.apple.securityAgentPlugin.MCXMechanism
/System/Library/CoreServices/SecurityAgentPlugins/PKINITMechanism.bundle
- com.apple.PKINITMechanism
/System/Library/CoreServices/SecurityAgentPlugins/RestartAuthorization.bundle
- com.apple.securityAgentPlugin.RestartAuthorization
/System/Library/Extensions/AMDRadeonVADriver.bundle
- N/A
/System/Library/Extensions/AMDRadeonX3000.kext
- com.apple.AMDRadeonX3000
/System/Library/Extensions/AMDRadeonX3000GLDriver.bundle
- com.apple.AMDRadeonX3000GLDriver
/System/Library/Extensions/AMDRadeonX4000.kext
- com.apple.AMDRadeonX4000
/System/Library/Extensions/AMDRadeonX4000GLDriver.bundle
- com.apple.AMDRadeonX4000GLDriver
/System/Library/Extensions/AppleIntelHD3000Graphics.kext
- com.apple.driver.AppleIntelHD3000Graphics
/System/Library/Extensions/AppleIntelHD3000GraphicsGA.plugin
- com.apple.driver.AppleIntelHD3000GraphicsGA
/System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHD3000GraphicsGLDriver
/System/Library/Extensions/AppleIntelHD3000GraphicsVADriver.bundle
- com.apple.AppleIntelHD3000GraphicsVADriver
/System/Library/Extensions/AppleIntelHD4000Graphics.kext
- com.apple.driver.AppleIntelHD4000Graphics
/System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHD4000GraphicsGLDriver
/System/Library/Extensions/AppleIntelHD4000GraphicsVADriver.bundle
- com.apple.AppleIntelHD4000GraphicsVADriver
/System/Library/Extensions/AppleIntelHD5000Graphics.kext
- com.apple.driver.AppleIntelHD5000Graphics
/System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHD5000GraphicsGLDriver
/System/Library/Extensions/AppleIntelHD5000GraphicsVADriver.bundle
- com.apple.AppleIntelHD5000GraphicsVADriver
/System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle
- com.apple.driver.AppleIntelHDGraphicsGLDriver
/System/Library/Extensions/AppleIntelHSWVA.bundle
- com.apple.AppleIntelHSWFBVA
/System/Library/Extensions/AppleIntelIVBVA.bundle
- com.apple.AppleIntelIVBFBVA
/System/Library/Extensions/ATIRadeonX2000.kext
- com.apple.ATIRadeonX2000
/System/Library/Extensions/ATIRadeonX2000GA.plugin
- com.apple.ATIRadeonX2000GA
/System/Library/Extensions/ATIRadeonX2000GLDriver.bundle
- com.apple.ATIRadeonX2000GLDriver
/System/Library/Extensions/ATIRadeonX2000VADriver.bundle
- com.apple.ATIRadeonX2000VADriver
/System/Library/Extensions/BJUSBMP.kext
- jp.co.canon.bj.kext.BJUSBMP
/System/Library/Extensions/EPSONUSBPrintClass.kext
- com.epson.print.kext.USBPrintClass
/System/Library/Extensions/GeForce.kext
- com.apple.GeForce
/System/Library/Extensions/GeForceGA.plugin
- com.apple.GeForceGA
/System/Library/Extensions/GeForceGLDriver.bundle
- com.apple.GeForceGLDriver
/System/Library/Extensions/GeForceTesla.kext
- com.apple.GeForceTesla
/System/Library/Extensions/GeForceTeslaGLDriver.bundle
- com.apple.GeForceTeslaGLDriver
/System/Library/Extensions/GeForceTeslaVADriver.bundle
- com.apple.GeForceTeslaVADriver
/System/Library/Extensions/GeForceVADriver.bundle
- com.apple.GeForceVADriver
/System/Library/Extensions/hp_designjet_series.kext
- com.hp.print.hpio.Designjet.kext
/System/Library/Extensions/hp_Deskjet_io_enabler.kext
- com.hp.print.hpio.Deskjet.kext
/System/Library/Extensions/hp_Inkjet1_io_enabler.kext
- com.hp.print.hpio.Inkjet1.kext
/System/Library/Extensions/hp_Inkjet2_io_enabler.kext
- com.hp.print.hpio.Inkjet2.kext
/System/Library/Extensions/hp_Inkjet3_io_enabler.kext
- com.hp.print.hpio.Inkjet3.kext
/System/Library/Extensions/hp_Inkjet4_io_enabler.kext
- com.hp.print.hpio.Inkjet4.kext
/System/Library/Extensions/hp_Inkjet5_io_enabler.kext
- com.hp.print.hpio.Inkjet5.kext
/System/Library/Extensions/hp_Inkjet7_io_enabler.kext
- com.hp.print.hpio.inkjet7.kext
/System/Library/Extensions/hp_Inkjet8_io_enabler.kext
- com.hp.print.hpio.inkjet8.kext
/System/Library/Extensions/hp_Inkjet_io_enabler.kext
- com.hp.print.hpio.Inkjet.kext
/System/Library/Extensions/hp_io_printerclassdriver_enabler.kext
- com.hp.hpio.hp_io_printerclassdriver_enabler
/System/Library/Extensions/hp_Laserjet_io_enabler.kext
- com.hp.print.hpio.Laserjet.kext
/System/Library/Extensions/hp_Officejet_io_enabler.kext
- com.hp.print.hpio.Officejet.kext
/System/Library/Extensions/hp_Photosmart_io_enabler.kext
- com.hp.print.hpio.Photosmart.kext
/System/Library/Extensions/hp_PhotosmartPro_io_enabler.kext
- com.hp.print.hpio.PhotosmartPro.kext
/System/Library/Extensions/hp_qc_io_enabler.kext
- com.hp.hpio.hp_psa530_630_io_enabler
/System/Library/Extensions/LexmarkUSBMerge.kext
- com.lexmark.print.usbmerge
/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
- info.emagic.driver.unitor
/Library/Audio/Plug-Ins/HAL/AirPlay.driver
- com.apple.audio.AirTunesHALPlugin
/Library/Audio/Plug-Ins/HAL/AppleAVBAudio.driver
- com.apple.audio.AppleAVBAudio
/Library/Audio/Plug-Ins/HAL/BluetoothAudioPlugIn.driver
- com.apple.audio.BluetoothAudioPlugIn
/Library/Audio/Plug-Ins/HAL/iSightAudio.driver
- com.apple.iSightAudio
/Library/CoreMediaIO/Plug-Ins/DAL/AppleCamera.plugin
- com.apple.cmio.DAL.AppleCamera
/Library/CoreMediaIO/Plug-Ins/FCP-DAL/AppleCamera.plugin
- com.apple.cmio.FCP-DAL.AppleCamera
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Default Browser.plugin
- com.apple.DefaultBrowser.PlugIn
/Library/Internet Plug-Ins/DirectorShockwave.plugin
- com.adobe.director_12_0.shockwave.pluginshim
/Library/Internet Plug-Ins/Easy-WebPrint EX.plugin
- jp.co.canon.ij.easy-webprint-ex-plugin
/Library/Internet Plug-Ins/EPPEX Plugin.plugin
- N/A
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
- com.apple.plugin.iPhotoPhotocast
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/npDDRia.plugin
- com.nuance.npDDRia
/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
- com.microsoft.officelive.browserplugin
/Library/Internet Plug-Ins/Quartz Composer.webplugin
- com.apple.QuartzComposer.webplugin
/Library/Internet Plug-Ins/QuickTime Plugin.plugin
- N/A
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle
- com.apple.QuartzComposer.iTunesPlugIn
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/JavaControlPanel.prefPane
- com.oracle.java.JavaControlPanel
/Library/QuickTime/AppleMPEG2Codec.component
- com.apple.AppleMPEG2Codec
/Library/Spotlight/GBSpotlightImporter.mdimporter
- com.apple.garageband.spotlightimporter
/Library/Spotlight/iBooksAuthor.mdimporter
- com.apple.MDImporter.iBooksAuthor
/Library/Spotlight/iWeb.mdimporter
- com.apple.MDImporter.iWeb
/Library/Spotlight/iWork.mdimporter
- com.apple.MDImporter.iWork
/Library/Spotlight/Microsoft Office.mdimporter
- com.microsoft.MDImporter.Office
Library/Services/OmniOutliner Professional.service
- com.omnigroup.OmniOutlinerPro3.ClippingService
dylibs
/usr/lib/dtrace/libdtrace_dyld.dylib
/usr/lib/libgmalloc.B.dylib
/usr/lib/libruby.2.0.0.dylib
/usr/lib/libXplugin.1.dylib
Apps
/Applications/Dropbox.app
/Applications/Google Drive.app
Contents of /Library/LaunchAgents/com.brother.LOGINserver.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>OnDemand</key>
<false/>
<key>Label</key>
<string>com.brother.LOGINserver</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/Mac OS/LOGINserver</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>22</integer>
<key>Minute</key>
<integer>34</integer>
<key>Weekday</key>
<integer>1</integer>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.adobe.fpsaud.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.fpsaud</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud</string>
</array>
<key>StartInterval</key>
<integer>3600</integer>
<key>KeepAlive</key>
<false/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>MachServices</key>
<dict>
<key>com.microsoft.office.licensing.helper.port</key>
<true/>
</dict>
<key>Label</key>
<string>com.microsoft.office.licensing.helper</string>
<key>OnDemand</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper</s tring>
</array>
<key>ServiceIPC</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Helper-Tool</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool</string>
</array>
<key>WatchPaths</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist</string>
</array>
<key>SHAuthorizationRight</key>
<string>system.preferences</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.JavaUpdateHelper</string>
<key>MachServices</key>
<dict>
<key>com.oracle.java.JavaUpdateHelper</key>
<true/>
</dict>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.oracle.java.JavaUpdateHelper</string >
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.vmware.launchd.vmware.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN"
"http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.vmware.launchd.vmware</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/VMware Fusion/boot.sh</string>
<string>--start</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>Label</key>
<string>com.zeobit.MacKeeper.AntiVirus</string>
<key>Program</key>
<string>/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus</string>
<key>OnDemand</key>
<false/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>Label</key>
<string>com.zeobit.MacKeeper.plugin.AntiTheft.daemon</string>
<key>Program</key>
<string>/Library/Application Support/MacKeeper/MacKeeperATd</string>
<key>OnDemand</key>
<false/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.apple.FolderActions.enabled.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.FolderActions.enabled</string>
<key>OnDemand</key>
<false/>
<key>Program</key>
<string>/System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.apple.FolderActions.folders.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.FolderActions.folders</string>
<key>Program</key>
<string>/usr/bin/osascript</string>
<key>ProgramArguments</key>
<array>
<string>osascript</string>
<string>-e</string>
<string>tell application "Folder Actions Dispatcher" to tick</string>
</array>
<key>WatchPaths</key>
<array>
<string>/Users/USER/Documents</string>
</array>
</dict>
</plist>
Contents of Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.Safari</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/S afariSyncClient</string>
<string>--sync</string>
<string>com.apple.Safari</string>
<string>--entitynames</string>
<string>com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>ThrottleInterval</key>
<integer>60</integer>
<key>WatchPaths</key>
<array>
<string>/Users/USER/Library/Safari/Bookmarks.plist</string>
</array>
</dict>
...and 1 more line(s)
Contents of Library/LaunchAgents/com.google.keystone.agent.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>EnvironmentVariables</key>
<dict>
<key>ZBTimeStamp</key>
<string>20140509060812</string>
</dict>
<key>Label</key>
<string>com.zeobit.MacKeeper.Helper</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>OnDemand</key>
<false/>
<key>Program</key>
<string>/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper</string>
</dict>
</plist>
Font issues: 45
Listeners
launchd: afpovertcp
launchd: microsoft-ds
launchd: printer
launchd: ssh
kdc: kerberos
cupsd: ipp
User login items
AirPort Base Station Agent
- /System/Library/CoreServices/AirPort Base Station Agent.app
iTunesHelper
- missing value
BusyCalAlarm
- missing value
Canon IJ Network Scanner Selector2
- /Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app
Canon IJ Network Scan Utility
- /Library/Printers/Canon/BJPrinter/Utilities/Canon IJ Network Scan Utility.app
Firefox
- /Applications/Firefox.app
Messages
- /Applications/Messages.app
Dropbox
- /Applications/Dropbox.app
Google Drive
- /Applications/Google Drive.app
Dragon Dictate
- /Applications/Dragon Dictate.app
Restricted files: 1485
High file counts
Desktop: 103
Elapsed time (s): 271
A.
Remove "MacKeeper" as follows. First, back up all data.
"MacKeeper" is a scam with only one useful feature: it deletes itself.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
In the Finder, select
Go ▹ Applications
from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.
☞ Quit MacKeeper before dragging it to the Trash.
☞ Let MacKeeper delete its other components before you empty the Trash.
☞ Don't try to drag the MacKeeper Dock icon to the Trash.
B.
Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button
Select
▹ Restart
from the menu bar.
C.
Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
Start up in safe mode to rebuild the font caches. Restart as usual and test.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.
If you still have problems, then from the Font Book menu bar, select
File ▹ Restore Standard Fonts...
You'll be prompted to confirm, and then to enter your administrator login password.
Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.
D.
Quit "Dropbox" and "Google Drive" and see whether there's an improvement.
E.
Some OS X files (Installer package receipts) are missing or invalid. Other OS files may be missing as well.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
F.
Storing many files on the Desktop may slow down the Finder, especially if the files have custom icons. Move most or all of the files to another subfolder of your home folder.
Email disappeared from Mac Mail.
