iPhone 6 not working with Exchange settings

The only fix I've found is to reset to factory and setup as a new iPhone. Add exchange account (which finally works). Then restore backup to phone.

I've had the best luck with wi-fi off.

Thank you; resetting the network connections and setting up the exchange account via LTE worked for me.

I have delated all the devices of exchange, only letting my iphone. I did the reset of network settings, reset to factory and setup as a new iPhone; but finally it didn't work. My iphone continues synchronising Exchange only with wifi ( no 3G ). Please give me some advices or solutions. Thanks

After following the advice of others and directions of many from resetting network settings, to deleting phones from the web mail, etc, we discovered on our own something that might help everyone.

We discovered this by connecting one of the new iPhone 6 users to their account and when observing the logs, we found Event IDs 1008 popping up (Event>WindowsLogs>Applications). Analyzing one of the Event 1008 logs, we found that an entry like this “Security settings couldn't be applied to the user device container 'CN=ExchangeActiveSyncDevices, CN=………..”. It was the “CN=ExchangeActiveSyncDevices” that we were most interested in and began investigating that.

The first step was to obviously looked in the Active Directory and when it wasn’t there the next obvious step was to look in the ADSI Edit. We opened ADSI Edit and did a search for “ExchangeActiveSyncDevices” founding a bunch of people who had this container. We navigated to one of the users in ADSI (Edit>Default Naming Context>Users>John Doe) and found the ExchangeActiveSyncDevices container with their mobile devices. What was strange was that we had deleted the devices in the Exchange 2010 Manager (Right click on the user name and select “Manage Mobile Phone”) or via the user web mail (Options>See All Options>Phone). Taking the chance of seeing if this worked, we deleted the ExchangeActiveSyncDevices container and VOILA!…the phone began synching. We tested this theory on several other users and they all worked flawlessly.

The steps we would recommend would be to delete the phones from the Exchange Manager first then go into the ADSI Edit and delete the container there next.

Hope this helps everyone and let us know.

First off this is for those who upgraded to iOS 8.1 This was my fix,

Okay my IT Director and I had the same problem, On your DC go to AD-Users and Computers, go to the properties of the name, in the security tab click on advance button on the bottom. In advance the button on the bottom should say disable inheritance. If it says enable inheritance, then click on enable. Once I did this all my exchange emails came pouring in. Hope this helps anybody.

Similar issue with microsoft exchange on iPhone 6+. I turned phone off on Wed. and iPhone synced with outlook for two days. I turned it off/on again and it started working; but for how long? I only have 4 active sync devices. Yosemite works fine with outlook, no problem at all. All devices are updated. Although I spent a lot for the 6+ I feel like a beta tester.

I had the same problem. The reset didn't work. I by chance or frustration tried sending an email. Apparently this caused my phone to recognize the problem. It asked me to enter my password and my email has worked since. I hope this helps.

I was having the same issue as all of you on my iPhone 6 and some of our employees' 5s phones. Realized that switching to LTE would allow me to add the phones and sync them up. Fine, but I started realizing now that when the phones are on wifi, the exchange email will not automatically update. I have to turn off wifi and manually refresh the emails over LTE. If I just left my phone on LTE, the emails would be pushed on time as normal. But, just as of yesterday when I upgraded to 8.1.1, now even LTE has to be refreshed manually. Anyone else having this problem?

Wrong. This has nothing to do with Google - or rather there might be an issue with Google, but it is a different one. I have no Google accounts, and I can't get my iPhone 6 to sync reliably with Exchange Server 2013. It worked initially, then stopped syncing for no reason. I uninstalled Exchange account from iPhone and it fixed issue for a while then 3 weeks later it was back. I uninstalled/reinstalled again and it fixed the issue for about a day, and now it is back. I tried removing old devices from Outlook Web App - I only had 3 devices listed including an old one, which I removed, but it didn't fix the issue. Just tried resetting Networks Settings and my calendar and inbox now seem up-to-date but a) for how long? (time will tell) and b) for some reasons I can no longer accept Outlook Calendar Invitations (Your response to the invitation cannot be sent). Finally as others have reported, my iPad (3rd gen) w/ iOS8 is fine, so it does seem specific to iPhone 6 model. Exchange Sync is critical for me, and as of now my iPhone 6 is just about useless.

re: On your DC go to AD-Users and Computers, go to the properties of the name.

I'm intrigued but sorry this makes absolutely no sense to me. Care to re-phrase in English?

On The Domain Controller, in ADUC, you will go to the users properties. In the Security tab, you need to access the advanced security for the user. Here was where my problem was in Server 2012 R2, ADDS allows for the users security to have inheritance, but for some reason mine was disabled.

As You can see if it's enabled you will have a disable Inheritance showing in the Users Security Properties. Mine initially read enable inheritance. Once I clicked on the button all my email came flooding in. I didn't have this issue on any of the other phones with older iOS. This was a problem with 8.1. Obviously not everyone has access to the Domain Controller to test this out, but this was my fix. I haven't had any other problems after this and I'm receiving all my emails just fine.

Thank you CornNuts. I now understand that your solution needs to be applied by the Exchange Server admin. For people like me who use a Cloud-based Exchange account (Exchange Server 2013 to be precise) and/or don't have in-house IT support, that doesn't work however.

There has to be a way for Apple to fix this on their end. My iPad 3rd gen w/ iOS8 is fine and many others have reported that iOS devices other than iPhone 6 and 6+ are fine. Based on everyone's comments, the issue seems specific to iPhone 6/6+ and very widespread.

Has anyone experienced the problem on devices other than iPhone 6/6+?

Has anyone with the problem tried iOS 8.1.1 yet?

We using Server 2012 R2 with Exchange 2013 SP1, My phone is an iPhone 4S with iOS 8.1 so it could be an iPhone 6 issue, but I think it's more about the 8.1. That is my opinion anyways.

A combination of things worked for me, so thanks for everyones posts.

Our Exchange Server 2010 is hosted offsite by a company and all I have is a cloud-based admin option to our domain to add users and emails.

Under users mailboxes I could see "mobile devices". For the one person (out of 7 so far) that we were having issues with all that was listed was their iPad and old iPhone 5.

I manually removed the iPhone 5, then I had them actually send me an email from their phone which then came up with a password error, they retyped in their password and voila I saw their device in the list and everything started syncing again. (before they sent me an email I had them reset the network settings but it came back up with the same issues)

P.S. I also went through and manually removed any other devices that were no longer in use for our users using the same steps.

"

The issue was due to that user activating more than 10 devices on his Exchange ActiveSync account. So all I had to do to get his email working again, was log into Exchange OWA and go to Options > See All Options > Phone. Once there, you will see a list of devices that have been setup with that email account. The problem is, you can't have more than 10 different devices setup with Exchange, and every time you get a new phone or tablet it takes one of those activations. So to fix this problem, just delete some of the old devices from off the list to free up more slots for new devices. (Exchange usually does send you an email stating that you have run out of activations.)"

This worked like a charm. Thanks for the Help.