On my new iphone 6 touch id failed on setup with message " Failed unable to complete touch it setup please go back and try again."
I cannot get the new iPhone 6 to accept a fingerprint. When I try to add a fingerprint, it just keeps going back to the same error message.
One unusual thing, was that I had disabled my passcode on my iPhone 5S before the final backup. Now I can't use Touch ID on my new iPhone 6!
Any clues out there? - Vern
iPhone 6, iOS 8
Hello.... iam imran .... iam also having this same problem as “ FAILED unable to complete Touch ID setup please go back and try again later” please help me to get out of this problem......please reply or send me a mail at shaikimran3030@gmail.com Thank you
It worked for only a couple of days. Then a message prompt out saying unable to active the Touch ID on this device.
Is it the software or the hardware issue?
Failed touch id please halp me
i cannot use my fingerprint to unlock my phone or even any other action like app store.. it is disabled and i need help
Same here. But set up as new iPhone... Reset & restore from backup didn't work either.
I was having the same problem. The initial screen would flash, then go immediately to failed setup screen. I completely powered down the iPhone, then started it back up. I was then able to go in and scan my fingerprints. I'm now able to log in with the touch ID.
I had a DOA Touch ID sensor. If you've tried all the resetting procedures, then the fastest way to deal with this problem is to get a Genius Bar appointment right away.
I went to the Apple Store today in Berkeley and they instantly swapped out my new iPhone 6 with my exact model. It only took ten minutes. Just make sure you have a full iCloud backup before you go to the store.
Happy fingerprinting!
Thanks cyberbiz. I had the same issue, so after reading your post I got the phone chekced at the Apple Store and they said it was a hardware problem and replaced it.
Same problem here with a new iPhone6. When I tried to set up TouchID, I got a message that it Failed, try again, just like in this 6-second video:
http://www.youtube.com/watch?v=f620pz-Dyk0
The solution is to return it for replacement or refund.
It is an uncommon problem that was unfamiliar to the tech support guy at AT&T, with whom I spent 20 minutes on the phone. He wanted me to do all kinds of time-wasting stuff like hook up the phone to a computer and follow his instructions.
If you bought it from AT&T, do not make the mistake of calling customer service and telling them that you received a defective phone. They will waste immense amounts of your time and refuse to replace the phone; instead they try to weasel out of their 14-day remorse-period obligation to refund your money by pretending that this is a warranty-replacement issue that is Apple's problem, and they will transfer you to Apple, who will only be able to send you a reconditioned or repaired phone as a replacement under the warranty. So don't mention the word "defective" when you talk to AT&T. Instead, if you tell AT&T customer service that you just don't like the phone and you want a refund, they will serve you quickly.
Thank you for your input I had the same problem but after reading your post I turned off my iphone 6+ and started right back and was able to reset my fingerprint Thank you!!!!
I did also same,but some working and again same issue
every time restarting my phone to fix this issue
i got this error after i update my ios 9.1
will see any next update from apple for fix this issue(touch id failure)
There are a number of fixes for this problem. But the one which worked for me on my iPhone 6 plus is as under.
Go to settings.
Then click accessibility in general settings.
Turn off the "reachbility" and then turn off the iPhone
Turn on iPhone again and turn on reachability.
Now surely u can set the Touch ID.
worked for me and my friend.
Error id touch after updating to ios 9.3.2 , ios 9.2.1 used touch id well
Touch ID Failed on iPhone6
