Just a quick snapshot of my chain of events. I’m currently on my fourth iPhone 6 Plus 64GB here in London, UK. Every time I have spoken to AppleCare and told them that I have gone through all the Wi-Fi troubleshooting methods possible they have asked me to get a brand new retail replacement as I’m within my 14 day return period. I’ve been experiencing the following issues:
- Wi-Fi disconnects and switches to 4G (Restart required for temp fix)
- Wi-Fi is still active but there is no traffic or activity– often when in sleep mode for long periods of time. (Toggle Wi-Fi on/off for temp fix)
- Wi-Fi disconnects and cannot find any networks (restart required for temp fix)
- This has been occurring on both iOS 8 and 8.0.2
- The issues are the same on both my 2.4Ghz and 5Ghz networks
- This is affecting my ip6+ and 5s (5s used to work perfect on ios7 on same networks) – My MBP-R and all other devices run perfectly on my network.
I spoke to AppleCare again yesterday and asked for their advice as its now my fourth iPhone in just under a month. This time they said that apple were fully aware of the Wi-Fi problem and that new repair tickets were not being raised for their engineers as they are already working hard to get this resolved. They also said they could see all the issues raised on the apple discussions boards which they usually don’t admit too! I asked what to do next and the advisor apologised and said this is clearly a software glitch and will be resolved in the next update. I asked for a timescale but unfortunately none was given.
As stated above I have tried all the troubleshooting methods discussed on forums and on tech websites but the only thing that gives me a stable connection without any disconnects (especially on my 6 plus) is turning cellular/mobile data off when I know I’m going to be on Wi-Fi for a sustained period of time (e.g. at home or work). I appreciate this is annoying but it’s the best temp fix until an update comes out.
Hope it helps everyone who is having issues with their devices that have cellular functionality.
Any comments welcome