iOS 8 Share Sheet not saving reorganized services order

Question

SherylS Author

Level 1

4 points

iOS 8 Share Sheet not saving reorganized services order

I love the fact iOS 8 includes some third party applications! This is so helpful!

Unfortunately, I have a little problem with the Share Sheet: my preference settings are not fully being saved.

What Works

The On/Off settings of applications is being saved. That does work. :-)

Problem

The order in which I organize the Share services is not being saved after I close Safari. :-(

For example, if I move Mail above Message, then Mail comes first in the Share Sheet (my setting). However, if I close Safari and reopen it, then Message comes first before Mail in my Share Sheet (default setting).

Comments

This is not a big problem, but is a small annoyance in such a cool new feature, and makes me a little wary about how well the Share Sheet will continue to work overall.

Workarounds

Either do not close Safari, reorganize the Share services each time, or scroll to the right for my preferred (by set by default to be low on the list) services.

OS: iOS 8.0

Hardware: iPhone 4S, iPad 2

Posted on Sep 20, 2014 7:14 AM

Reply

Answer 1

kmh2011

Level 1

4 points

Sep 20, 2014 11:16 AM in response to SherylS

I have this issue too. Using iPhone 6 running iOS 8.

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Answer 2

omsoni

Level 1

5 points

Sep 20, 2014 3:56 PM in response to SherylS

I'm having the same issue. I called AppleCare about it, and they told were surprised to find this "bug" in iOS 8. After putting me on hold for 15 minutes, they said that the only way to solve this problem was by not closing the Safari application. Even if I don't close the application and run a memory intensive application, my iPhone shuts off Safari to make up for all the lost memory. Let's hope they fix this in the next iOS 8 update.

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Answer 3

SherylS Author

Level 1

4 points

Sep 20, 2014 4:03 PM in response to omsoni

DIsappointing a response as it is, it is good to know the official AppleCare response. Thank you for sharing.

In addition to this discussion thread, I submitted a bug report through Apple feedback, so here's hoping for a fix!

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Answer 4

PeterK44

Level 1

87 points

Oct 14, 2014 7:52 PM in response to SherylS

Similar comments comments can be found in ipad forum at Can't rearrange share sheet icons(Share extensions)!

I have found that the sort order of extensions is determined by order of installation of the apps. If you want to change the order, simply delete the apps from your iPhone and reinstall them in the order you want them to be listed on the share sheet. However, you have no control of the order of Apple extensions, such as Mail or iMessage.

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Answer 5

SherylS Author

Level 1

4 points

Oct 19, 2014 4:37 PM in response to PeterK44

Well, that is frustrating, but helpful to know. Thank you.

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Answer 6

PeterK44

Level 1

87 points

Oct 20, 2014 7:46 PM in response to SherylS

No fix for this in iOS 8.1. Still can't permanently change order of Apple extensions.

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Answer 7

Oct 21, 2014 12:43 PM in response to SherylS

Very unsatisfactory work around from Apple 's point of view. Why provide an option that had no lasting effect. Thanks for all feedback. I hope apple get this sorted asap. Very apprised not sorted in 8.1

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Answer 8

NJL1971

Level 1

21 points

Oct 30, 2014 11:27 AM in response to SherylS

Same problem here. Hoping Apple notices and fixes.

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Answer 9

PeterK44

Level 1

87 points

Nov 23, 2014 4:34 AM in response to NJL1971

On my iPad 4, at least, this was fixed in iOS 8.1.1.

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Answer 10

kmh2011

Level 1

4 points

Nov 24, 2014 12:13 PM in response to PeterK44

Same! On iPhone 6 this was also fixed in iOS 8.1.1.

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Answer 11

PeterK44

Level 1

87 points

Dec 5, 2014 8:06 PM in response to kmh2011

FYI, you don't have to tap More… to rearrange the extensions. You can change the order by dragging the icons.

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Answer 12

dmalorny

Level 1

0 points

Oct 6, 2015 2:09 PM in response to SherylS

Still broken on iOS 9.0.2

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Answer 13

WGrose

Level 1

6 points

Oct 29, 2015 6:45 PM in response to dmalorny

Yep, this isn't working for me on my iPhone 6s Plus running 9.1, either. Simply won't save the layout. It does, however, save the layout on my wife's iPhone 6s running 9.1 Do we have any way of fixing this?

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Answer 14

Tomn94

Level 1

4 points

Nov 8, 2015 4:32 PM in response to SherylS

Using iOS 9.1 and I still cannot reorder icons on my iPhone…

It's literally the most annoying bug of iOS for me and I don't know what to do.

Reply

Answer 15

Massie

Level 1

12 points

Jan 9, 2016 8:06 AM in response to WGrose

I also till have this problem on a 6S running 9.0.2. I'm wondering if it's related to restoring from a backup when I got my new phone—do you know if maybe you restored from a backup and your wife did not? In other words, have either of you done a "Setup As a New iPhone" since this bug was supposedly fixed?

Very frustrating!

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