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I'm having trouble installing iCloud 4 on a window 8.1 laptop

I have been successfully using iCloud 3 on my Windows 8.1 laptop. When I try to install iCloud version 4 it stops due to errors. Is anyone else having this issue?

Posted on Sep 20, 2014 10:02 AM

Reply
39 replies

Dec 13, 2014 11:36 AM in response to Community User

Ditto here. Cannot install Icloud. Brand spankin' new Lenova Yoga 3 pro convertible with win 8.1 pro 64 bit that I started setting up yesterday 12.12.14. Installation starts out seemingly fine, then same message right at the end (just in case you get excited and think you are almost done), then a rollback and no installation. !!!!!! Have been unable to find any solutions after hours of searching. Simple software installation should not turn into hours of frustration or require any special skills. How about a fix Apple??


I found this solution. While it is not the latest version of Icloud, at least it is there and it works. I have my contacts, calendar and IE tabs on my new computer and syncing normally. This is what I got from a tech site online;


1. Uninstall the current version of iCloud that is
installed on your computer (if any) [I had no version on mine]
2. Restart the computer
3. After the restart, delete these two folders:
C:\Program Files (x86)\Common Files\Apple\Internet Services
C:\Program Files\Common Files\Apple\Internet Services

[Note - I did not have these files on my computer because I uninstalled itunes, updater and any other apple program when I started to have the problem with icloud. so these files must have been removed as part of those unistalls through windows control panel, programs and features]
4. Download the iCloud v3.1 installer on THIS LINK [http://tinyurl.com/nlqsbwp]
5. Check if it will successfully install. If yes, you can use that version or
update to the latest version using Apple Software Update program

[IT WORKED!!! IT INSTALLED an earlier version that works. One note - I selected NOT to allow automatic updates during the course of this installation and while this tech fellow suggested I could update to the latest version, I am not doing so at this time, rather sticking with one that I FINALLY got to install and work. Have my contacts, have my calendar, have my IE tabs, yay!]

Hope this helps someone else who is about ready to pull their hair out!!

Dec 15, 2014 10:04 PM in response to appleguydm

Sorry about that link. I got it from an online help firm called JustAnswer. Had to pay for the help but it was worth it. I guess they just provided a temp link to me so I apologize. Still, the main lesson is not lost though and that is that it is iCloud v3.1 that works. You might try doing an online search for downloads; it looks like some are out there.

Dec 28, 2014 7:44 AM in response to Community User

Success !

I successfully installed the latest version of the iCloud Control Panel onto my PC running Windows 8.1, 64-bit.


Thank you explodingbrain.


I followed the steps you described with 2 differences.

(1) Before starting your procedure, I opened Microsoft Outlook 2013, disabled the iCloud Outlook add-in and then exited Microsoft Outlook.User uploaded file

(2) I followed the steps described in your procedure, but when I reached step 4, I installed the iCloud 4.0.2 Control Panel directly, rather than installing iCloud Control Panel version 3.1


(I download the full install program for iCloud Control Panel 4.0.2 from: iCloud for Windows)

When the install of iCloud 4.0.2 concluded, I rebooted my PC after being prompted by the iCloud install program.


When Windows restarted, the iCloud 4.0.2 Control Panel was available and functional:


User uploaded file


One difference I noted with this new version of the iCloud is that the iCloud control panel no longer appears within the Windows Control Panel.

To start the iCloud interface, I selected iCloud link in the Windows Start Menu which points to the program:

"C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe"


(I have a Start Menu on my Windows 8.1 install, by suing the Stardock Start8 add-on product, however you don't need this product for this iCloud install procedure to work. I think you could just install iCloud and then create a link to iCloud.exe on your Windows desktop.)

Dec 19, 2015 4:55 AM in response to techjpb

iCloud version 5.1.0.34 on x64 Windows 10. Still have the same problem.

Detail log as below:

=== Logging started: 19/12/2015 23:23:51 ===
Action start 23:23:51: INSTALL.
Action start 23:23:51: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action ended 23:23:51: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
Action start 23:23:51: WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:51: WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:51: System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:51: System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:51: SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:51: SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:51: WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:51: WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:51: PreventDowngrade.
Action ended 23:23:51: PreventDowngrade. Return value 1.
Action start 23:23:51: FindRelatedProducts.
Action ended 23:23:51: FindRelatedProducts. Return value 1.
Action start 23:23:51: AppSearch.
Action ended 23:23:51: AppSearch. Return value 1.
Action start 23:23:51: LaunchConditions.
Action ended 23:23:51: LaunchConditions. Return value 1.
Action start 23:23:51: ValidateProductID.
Action ended 23:23:51: ValidateProductID. Return value 1.
Action start 23:23:51: CA_WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:51: CA_WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:51: CA_SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:51: CA_SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:51: CA_WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:51: CA_WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:51: CA_System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:51: CA_System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:51: CostInitialize.
Action ended 23:23:51: CostInitialize. Return value 1.
Action start 23:23:51: FileCost.
Action ended 23:23:51: FileCost. Return value 1.
Action start 23:23:51: CostFinalize.
Action ended 23:23:51: CostFinalize. Return value 1.
Action start 23:23:51: Set_SOURCELIST.
Action ended 23:23:51: Set_SOURCELIST. Return value 1.
Action start 23:23:51: Set_ARPINSTALLLOCATION.
Action ended 23:23:51: Set_ARPINSTALLLOCATION. Return value 1.
Action start 23:23:51: SLA.
Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For TahomaBold8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Action ended 23:23:55: SLA. Return value 1.
Action start 23:23:55: SetupProgress.
Action ended 23:23:55: SetupProgress. Return value 1.
Action start 23:23:55: ExecuteAction.
Action start 23:23:56: INSTALL.
Action start 23:23:56: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.
Action ended 23:23:56: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.
Action start 23:23:56: WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:56: WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:56: System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:56: System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:56: SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:56: SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:56: WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:56: WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:56: PreventDowngrade.
Action ended 23:23:56: PreventDowngrade. Return value 0.
Action start 23:23:56: FindRelatedProducts.
Action ended 23:23:56: FindRelatedProducts. Return value 0.
Action start 23:23:56: AppSearch.
Action ended 23:23:56: AppSearch. Return value 0.
Action start 23:23:56: Set_OUTLOOK32_INSTALLED.
Action ended 23:23:56: Set_OUTLOOK32_INSTALLED. Return value 1.
Action start 23:23:56: Set_OUTLOOK_INSTALLED.
Action ended 23:23:56: Set_OUTLOOK_INSTALLED. Return value 1.
Action start 23:23:56: LaunchConditions.
Action ended 23:23:56: LaunchConditions. Return value 1.
Action start 23:23:56: ValidateProductID.
Action ended 23:23:56: ValidateProductID. Return value 1.
Action start 23:23:56: CA_WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:56: CA_WindowsFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:56: CA_SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2.
Action ended 23:23:56: CA_SystemFolder_x86_VC.1DEE2A86_2F57_3629_8107_A71DBB4DBED2. Return value 1.
Action start 23:23:56: CA_WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:56: CA_WindowsFolder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:56: CA_System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6.
Action ended 23:23:56: CA_System64Folder_amd64_VC.585D293E_BFCC_3045_857D_FFD4B0225AB6. Return value 1.
Action start 23:23:56: CostInitialize.
Action ended 23:23:56: CostInitialize. Return value 1.
Action start 23:23:56: FileCost.
Action ended 23:23:56: FileCost. Return value 1.
Action start 23:23:56: CostFinalize.
Action ended 23:23:56: CostFinalize. Return value 1.
Action start 23:23:56: Set_SOURCELIST.
Action ended 23:23:56: Set_SOURCELIST. Return value 0.
Action start 23:23:56: Set_ARPINSTALLLOCATION.
Action ended 23:23:56: Set_ARPINSTALLLOCATION. Return value 1.
Action start 23:23:56: Set_MAPISVCDIR.
Action ended 23:23:57: Set_MAPISVCDIR. Return value 1.
Action start 23:23:57: WarnOutlookRunning.
Action ended 23:23:57: WarnOutlookRunning. Return value 1.
Action start 23:23:57: TerminateApplicationProcesses.
TerminateProcessAction entered.
TerminateProcessName could not terminate "AppleOutlookDAVConfig64.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "iCloudDrive.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "iCloudPhotos.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "AppleIEDAV.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "ApplePhotoStreams.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "ApplePhotoStreamsDownloader.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "ApplePhotoStreamsSlideShow.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "iCloud.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "EReporter.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "iCloudServices.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "AppleOutlookDAVConfig.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "AppleChromeDAV.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "iCloudWeb.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
TerminateProcessAction entered.
TerminateProcessName could not terminate "ShellStreamsShortcut.exe". GetLastError()= 18L
TerminateProcessAction exiting. ==> 0L
Action ended 23:23:57: TerminateApplicationProcesses. Return value 1.
Action start 23:23:57: InstallValidate.
Action ended 23:23:57: InstallValidate. Return value 1.
Action start 23:23:57: InstallInitialize.
Action ended 23:23:57: InstallInitialize. Return value 1.
Action start 23:23:57: ProcessComponents.
Action ended 23:23:57: ProcessComponents. Return value 1.
Action start 23:23:57: UnpublishFeatures.
Action ended 23:23:57: UnpublishFeatures. Return value 1.
Action start 23:23:57: RemoveRegistryValues.
Action ended 23:23:57: RemoveRegistryValues. Return value 1.
Action start 23:23:57: RemoveIniValues.
Action ended 23:23:57: RemoveIniValues. Return value 1.
Action start 23:23:57: RemoveShortcuts.
Action ended 23:23:57: RemoveShortcuts. Return value 1.
Action start 23:23:57: RemoveFiles.
Action ended 23:23:57: RemoveFiles. Return value 1.
Action start 23:23:57: RemoveFolders.
Action ended 23:23:57: RemoveFolders. Return value 1.
Action start 23:23:57: CreateFolders.
Action ended 23:23:57: CreateFolders. Return value 1.
Action start 23:23:57: MoveFiles.
Action ended 23:23:57: MoveFiles. Return value 1.
Action start 23:23:57: InstallFiles.
Action ended 23:23:57: InstallFiles. Return value 1.
Action start 23:23:57: CreateShortcuts.
Action ended 23:23:57: CreateShortcuts. Return value 1.
Action start 23:23:57: WriteRegistryValues.
Action ended 23:23:58: WriteRegistryValues. Return value 1.
Action start 23:23:58: WriteIniValues.
Action ended 23:23:58: WriteIniValues. Return value 1.
Action start 23:23:58: SetRemoveFile.
Action ended 23:23:58: SetRemoveFile. Return value 1.
Action start 23:23:58: RemoveFile.
Action ended 23:23:58: RemoveFile. Return value 1.
Action start 23:23:58: RegisterUser.
Action ended 23:23:58: RegisterUser. Return value 1.
Action start 23:23:58: RegisterProduct.
Action ended 23:23:58: RegisterProduct. Return value 1.
Action start 23:23:58: PublishFeatures.
Action ended 23:23:58: PublishFeatures. Return value 1.
Action start 23:23:58: PublishProduct.
Action ended 23:23:58: PublishProduct. Return value 1.
Action start 23:23:58: ScheduleReboot.
Action ended 23:23:58: ScheduleReboot. Return value 1.
Action start 23:23:58: SetLaunchAppOnReboot.
Action ended 23:23:58: SetLaunchAppOnReboot. Return value 1.
Action start 23:23:58: LaunchAppOnReboot.
Action ended 23:23:58: LaunchAppOnReboot. Return value 1.
Action start 23:23:58: InstallExecute.
Action ended 23:24:06: InstallExecute. Return value 1.
Action start 23:24:06: RemoveExistingProducts.
Action ended 23:24:06: RemoveExistingProducts. Return value 1.
Action start 23:24:06: RuniCloudUpgrade.
Action ended 23:24:06: RuniCloudUpgrade. Return value 1.
Action start 23:24:06: InstallFinalize.
CustomAction RuniCloudUpgrade returned actual error code 2147483647 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade
MSI (s) (9C:2C) [23:24:09:278]: Product: iCloud -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

Action ended 23:24:12: InstallFinalize. Return value 3.
Action ended 23:24:12: INSTALL. Return value 3.
Action ended 23:24:12: ExecuteAction. Return value 3.
Action start 23:24:12: SetupCompleteError.
DEBUG: Error 2836: The control Back on the dialog SetupCompleteError can not take focus
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: SetupCompleteError, Back,
Action ended 23:24:13: SetupCompleteError. Return value 2.
Action ended 23:24:13: INSTALL. Return value 3.
=== Logging stopped: 19/12/2015 23:24:13 ===
MSI (c) (D0:88) [23:24:13:260]: Product: iCloud -- Installation failed.

MSI (c) (D0:88) [23:24:13:260]: Windows Installer installed the product. Product Name: iCloud. Product Version: 5.1.0.34. Product Language: 3081. Manufacturer: Apple Inc.. Installation success or error status: 1603.

I'm having trouble installing iCloud 4 on a window 8.1 laptop

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