iCloud for Windows Installer problem

What version of Windows?

Thanks jab336 - I had this same issue but was able to follow your steps on Windows 7 (32bit) and have now got iCloud 4.0 installed apart from needing to do a system restart.

Steps were:

1. Sign out of iCloud.

2. Uninstall iCloud - did this using CCleaner

3. Removed contents of C:/Program Files/Common Files/Apple/Internet Services apart from 2 Shellxxxx DLLs that said were in use.

4. Ran Apple Software Update - found iCloud 4.0

5. Installed iCloud 4.0 successfully - restart required.

Steve

droyls you solved it for me! Once I logged out (or was it the ccleaner uninstal?) I was able to delete all the remaining files that I couldn't before and then the install went through. Thanks a lot!

thanks for this info. this worked for me too.

I have the same problem with Windows 8.1. I've been working with an Apple senior support tech, but so far no luck. What started us down this path is that I've been receiving an error for the last 8-10 days when attempting to sync my iPhone that says "iTunes could not sync contacts to the iPhone “XXXX’s iPhone5” because the sync server failed to sync the iPhone." The Apple techs I worked with weren't able to resolve the problem so they suggested using iCloud to sync my contacts/calendars/apps. So....neither of these issues have been resolved. If there are any ideas on either one, I'd appreciate hearing them. Thanks!

This worked for my Win7 Ultimate 64bit! I used the iCloud 4 installer instead of the iCloud 3.1 one though.

Thanks!

After a virus and reinstalling Windows 7 64 Pro I couldn't make iCloud work until I followed your instructions. Worked like a charm and now I can get on with life. Thanks for your ability to figure this out and share it with others. fisheye

OUTSTANDING! It worked... presto was the right word. I have spent countless hours on this and you nailed it. Thank you. thank you.

Look for jab336's response...nailed it. Done. 50 hours spent on this problem and his/her solution did it in :30 seconds.

I have exactly the same issue. Windows 8.1 never installed any apple product on this brand new machine yet. Tried multiple times to install icloud, it won't work. It's a shame that apple would launch a faulty program without addressing the defect for so long.

II've had problems installing on three 64 bit Win 7 machines, Two on Bootcamp ( a Mac Mini and an iMac) and one a PC. After trying all suggesting here several times, I managed to get iCloud running properly on the MC Mini Bootcamp Win 7.

On the iMac Bootcamp Win 7 I uninstalled ALL Apple software, bar Bootcamp. I then manually deleted every file, folder and registry item I could find. after reinstalling, everything worked, except I still had the same inability to sync Contacts from iCloud with Outlook (2007). The same "iCloud was not corrected installed, blah, blah' came up.

As regards the PC - I've not even bothered trying.

What is it about Apple recently? I've had problems with all their iCloud updates the last three revisions. Have they begun outsourcing quality control to Microsoft?

So ... does anyone have any other possible solutions, or should I just give up?

This works well. Thank you. One thing I would add - if you have problems deleting most of the files in the common flies/Apple/internet services folder (because some of the .dll files are in use) just restart the computer and immediately go back in and try the deletes again. This should clean up almost all the files in the folder

I fought with this for about six hours, but I found a solution for my problem. I noticed the actual issue when I used dependency walker on c:\program files (x86)\common files\apple\internet services\iCloud_main.dll and found that it was referencing x64 versions of msvcr120.dll and msvcp120.dll. Tried installing the x86 version of the VS 2013 redist package (http://www.microsoft.com/en-us/download/details.aspx?id=40784), however, that didn't fix the install error. Copied the DLLs from c:\windows\syswow64 to the path of iCloud_main.dll and found that those were actually 64-bit dlls in the x86 windows folder. Uninstalled x86 vc2013 C++ redist then deleted those files out of syswow64. Reinstalled VC 2013 C++ followed by a successful install of iCloud. When I opened the icloud64.msi installer in Orca I noticed that it does install the VS 2013 files into the system directory so it could be that the issue is in their installer getting the paths for x86 backwards and installing the x64 dlls in the x86 folder, or there was something wrong with this computers factory image.

TL;DR

Uninstall iCloud

Uninstall Visual Studio 2013 C++ Redist x86

Delete msvcr120.dll and msvcp120.dll from C:\windows\syswow64

Install Visual Studio 2013 C++ Redist x86 (http://www.microsoft.com/en-us/download/details.aspx?id=40784)

Install iCloud

Well done Quellei, that's the fix that worked for me. Brand new install on Windows 8.1 x64 was borked, and nothing else helped. Win! 😎

Wayne.

To add a little to this, the order in which Apple components are removed might be relevant. Take a look at this article:

Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

Seems to me that the version of iCloud distributed in the downloaded msi is faulty, though it's dated 1st Dec 2014 and seems to have been updated since the start of this thread. Anyway, it's forcing an install of iCloud via the Apple installer which gives a version that works.

Nice one jab336, I could have wasted a lot of time on this.

Happy New Year!

Jules