Iphone 6 won't connect to wifi .. Says incorrect password which is not true. Ideas???

Cant connect to wifi .. Says incorrect password .. Not true and everyone else can connect but me. I have iPhone 6. Pls help

Posted on Sep 20, 2014 9:59 PM

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Posted on Oct 22, 2017 8:59 AM

I stayed up all night figuring this out and it finally worked. However, the apple support, nor my WiFi provider knew what to do. They are no help, and I agree with most of these posts, these products are too expensive to get such poor customer assistance. I hope my resolution helps... so here goes!


All you have to do is change the name of your network and the the pass code. I did this simply by just adding a number to the end of the current network name and the same number to the end of the pass code so it would be easily remembered. This will change nothing else. Unfortunately, everyone else will have to sign on again, but your devices will immediately pick up the new network name and it will work!


The hard part is that this has to be done through your IP address ( this information can be found under your network settings right on your computer under details), so you go to the internet and type in your IPV 4 router address just like you would type in a url, and it will take you to your server website.There you should have access to your WiFi settings to change this. However, it may ask you for a user name and a passcode to get access to your setting, and worst case scenario is you have to call your WiFi provider to help you out with this part, but whatever you do do not reset everything as this is what your provider will suggest..... That would be a nightmare. Just change the name of the network and the pass code, and it will work! I really hope this helps!

199 replies

Feb 3, 2015 9:01 PM in response to dbandala

It's discouraging when people use this board to write lectures to each other. It stifles the flow of speech and problem solving.


The case is very simple. Over and over I'll be sitting in a cafe or coffee shop, etc., and my MacBook Air can instantly connect to the WiFi but my iPhone 6 that is barely a month old will not connect. If I do a "reset" of the iPhone 6, it will often connect to the WiFi but only once. It requires a reset every time -- this does not occur with every WiFi signal, just with some of them.


So yes, blame it on the router (as many posts have suggested) or blame it on the hardware of the iPhone 6. But if it is a hardware problem with the iPhone 6 then it would be a very serious matter to have to replace that many phones.


Let's hope that it's a software problem that is being addressed. I noticed in the last iOS update prior to the one that was just released last week that the upgrade was meant to resolve issues on WiFi connections. Clearly there are still some bugs.

Feb 4, 2015 12:23 AM in response to NusaDua

Agreed, but sadly, some people find value in their lives by attacking others on internet forums.


I had some time to try the solutions presented in this thread and, like several others, I am now successfully by explicitly adding my phone into the "allowed" MAC address list on my router. I've never had to do this before. It's some bug in iOS that will hopefully get addressed so that people don't have to deal with this annoyance.


I also tried these suggestions to no avail:

  • Rebooting the router did nothing
  • Resetting network settings on the phone did nothing
  • Using "other" to manually enter my wifi's ssid resulted in the same error
  • Completely removing wifi authentication did not work, although the messaged changed from "incorrect password" to "cannot connect" or something like that.
  • Changing the wifi frequency and related settings did nothing


Lastly, here is the router I'm using:

http://www.pace.com/americas/products/gateways/adsl/4111n/


It would be interesting to know what other folks are using so that we can see how broad the impact is and whether or not some people with the same router are actually connecting without error (would be very surprising).

Feb 4, 2015 6:44 AM in response to jbrhbr

jbrhbr wrote:


Agreed, but sadly, some people find value in their lives by attacking others on internet forums.


I had some time to try the solutions presented in this thread and, like several others, I am now successfully by explicitly adding my phone into the "allowed" MAC address list on my router. I've never had to do this before. It's some bug in iOS that will hopefully get addressed so that people don't have to deal with this annoyance.



No, it isn't some bug in iOS, it is because MAC (Media Access Control) address filtering was turned on in your router. Normally it is off, but apparently you or someone else turned it on. Try turning off MAC filtering, a router security feature that blocks any devices that are not specifically listed in the router's settings.

Feb 4, 2015 6:48 AM in response to NusaDua

NusaDua wrote:


It's discouraging when people use this board to write lectures to each other. It stifles the flow of speech and problem solving.


The case is very simple. Over and over I'll be sitting in a cafe or coffee shop, etc., and my MacBook Air can instantly connect to the WiFi but my iPhone 6 that is barely a month old will not connect. If I do a "reset" of the iPhone 6, it will often connect to the WiFi but only once. It requires a reset every time -- this does not occur with every WiFi signal, just with some of them.


So yes, blame it on the router (as many posts have suggested) or blame it on the hardware of the iPhone 6. But if it is a hardware problem with the iPhone 6 then it would be a very serious matter to have to replace that many phones.


Let's hope that it's a software problem that is being addressed. I noticed in the last iOS update prior to the one that was just released last week that the upgrade was meant to resolve issues on WiFi connections. Clearly there are still some bugs.

It is NOT a software problem, and it isn't going to be addressed. Your phone is broken. Take it to an Apple store and get it fixed. And it isn't that many phones. There are at least 75 million iPhone 6's in use. If even 1% of them had the problem (7.5 million for the math challenged), imagine how many posts there would be about it here. And it would be on the front page of every newspaper in the world.

Feb 16, 2015 4:20 PM in response to Msburtt

Hi there,

I've had my iPhone 6 for three weeks and this problem is extremely frustrating.

My new iPhone can't access my home WiFi network (always says incorrect password).

Also has intermittent access to my employer's network, drops off other networks or doesn't see them at all.

The trouble shooting I've tried so far:


  • Reset Router
  • Added phone to router's MAC list
  • Changed router password
  • Changed router frequency
  • Restored from Back Up (on the advise of Apple online support)
  • Restored from Factory Settings (likewise)


Still no WiFi.

Apple Support now suggest I return the device for a replacement.

But reading this thread I'm worried the problem will recur should restore my settings.

It's hugely disappointing for a £619 phone.

And even worse not having WiFi on my phone at home means I'm going way over my data allowance.

This is clearly a software bug given that my WiFi works in some places and not others.

Any help appreciated!

😐

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Iphone 6 won't connect to wifi .. Says incorrect password which is not true. Ideas???

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